Tom Wood Lexus

Good service I have always received good service. It is timely and efficient. Cody is good about explaining the service that is needed and the cost. I generally fe I have always received good service. It is timely and efficient. Cody is good about explaining the service that is needed and the cost. I generally feel I receive a good value at the dealership. More

Service was great Everyone is always pleasant and professional and I love Shanan Willis. Brett was great also!!! The surrounding was friendly and updated with latest am Everyone is always pleasant and professional and I love Shanan Willis. Brett was great also!!! The surrounding was friendly and updated with latest amenities. Fantastic More

Easy in, easy out Very easy to make appointment and was in and out for 20k service in less that 1.5 hours, good price, nice lounge, nice bathroom Very easy to make appointment and was in and out for 20k service in less that 1.5 hours, good price, nice lounge, nice bathroom More

Tire replacement. Engine light evaluation Tires were in stock as promised. Work was performed in a timely manner. The check engine light problem was addressed as well. My service consultant w Tires were in stock as promised. Work was performed in a timely manner. The check engine light problem was addressed as well. My service consultant was very helpful and made sure all of my questions were answered. More

Frustrating service department Lengthy check ins with multiple touch points from several people making it very inefficient. Requested service work not completed when notified when Lengthy check ins with multiple touch points from several people making it very inefficient. Requested service work not completed when notified when car was complete. Quoted work and then get calls for inaccurate quotes and higher costs, etc, etc. More

Zach did a great job of putting together the deal. He was very patient and accommodated us very well. Alicia did an excellent job in support. They have earned our business! was very patient and accommodated us very well. Alicia did an excellent job in support. They have earned our business! More

There was no car wash with service. Expected more from Lexus. Everything else was fine. Do not need more space to complete my review of your service Lexus. Everything else was fine. Do not need more space to complete my review of your service More

Going Downhill My last two service experiences pale in comparison to the first ones. Nearly $500 spent: floors not vacuumed, and the vehicle if washed was poor. My last two service experiences pale in comparison to the first ones. Nearly $500 spent: floors not vacuumed, and the vehicle if washed was poor. More

The service was excellent. The only concern was the car wash which left the body and windows of the car very spotted. I had to take the car thru a car wash to clean it up. wash which left the body and windows of the car very spotted. I had to take the car thru a car wash to clean it up. More

The 30k service was performed promptly and efficiently. My 92 year old father was with me and they made an effort to speed up the servicing as I told him he might become impatient. Everyone at Tom Wood is My 92 year old father was with me and they made an effort to speed up the servicing as I told him he might become impatient. Everyone at Tom Wood is always so welcoming and accommodating and this visit was no exception. “Brett” was very kind. More