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Tom Wood Lexus

Indianapolis, IN

4.9
1,174 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,174 Reviews of Tom Wood Lexus

November 15, 2019

Little trouble getting details of itemized diagnostics — so only got part of work done. Technology fail and communication not the greatest this time. Had prior good experience but left feeling value of More

by tammylfuller357
Recommend Dealer
No
Employees Worked With
Joe Brumfield
Nov 19, 2019 -

Tom Wood Lexus responded

Hello, thank you for leaving your review. We’re sorry to learn we didn’t live up to your expectations this time around. We appreciate your comments and feedback so we can do better in the future. If there’s anything we can do to make things right, please let us know. Feel free to reach out to our General Manager, Bart, at 317-586-5485 if you’d like to discuss. Thank you again!

November 14, 2019

Love come to Tomwoodlexusthey do Very nice good job and quickly and , time do car , dealerships gave you car free no charge , thank you Tom wood Lexus More

by Erichoang35
Recommend Dealer
Yes
Employees Worked With
Alexander
Nov 14, 2019 -

Tom Wood Lexus responded

Thank you for the review! We appreciate your business and kind words. Stop by soon and say hi! Thanks again!

November 12, 2019

My first Luxury vehicle/SUV.Sales person was great , and I didn’t get shuffled around to different people to close the deal!Great place to go if you want a Lexus! More

by Ajackson6903
Recommend Dealer
Yes
Employees Worked With
Ryan Garland
Nov 13, 2019 -

Tom Wood Lexus responded

We do love happy customers! And isn't driving something new a great feeling? Stop by soon in your Lexus and let us know how things are going. Thanks again!

November 10, 2019

Staff are very friendly and helpful. I feel very comfortable dealing with them. Location is convenient. The service department was a great help and work done in a timely manner. More

by Christy
Recommend Dealer
Yes
Employees Worked With
Mike Whittaker and Dakota, Michael Smith
Nov 11, 2019 -

Tom Wood Lexus responded

You're pleased with your auto service. That's great! Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words, Christy!

November 07, 2019

I was able to drop off my vehicle and quickly be on my way in my loaner. What was going to be done to my car was explained thoroughly and left understanding what services would cost. Alexander was great t More

by Jill S.
Recommend Dealer
Yes
Employees Worked With
Alex Green
Nov 08, 2019 -

Tom Wood Lexus responded

Your vehicle is important. We’re so happy you’re pleased with the work we did on yours! Please tell others, and please come back again. We’ll keep you rolling. That’s our job. Thanks again, Jill!

November 06, 2019

Brie just didn’t sell me a car, she sold me a process and why I should buy a car at Tom Wood Lexus. Then we looked at cars. She changed her schedule twice to accommodate mine. I saw where you rate with five More

by Nick
Recommend Dealer
Yes
Employees Worked With
Brie Christopher
Nov 07, 2019 -

Tom Wood Lexus responded

Thanks for the excellent review, Nick! So pleased to know you're pleased. Stop by again soon in your new car and let us know how things are going. Hope we'll see you back soon!

October 30, 2019

Greg Busche is a best employee for Tom Wood Lexus. He always does the good job whenever I need my car fixed and some friends that I know we’re all satisfied and thanks for his help. Mailou Humphries More

by Mailouhum77
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Oct 31, 2019 -

Tom Wood Lexus responded

Thanks for the review, Mailou! We're glad our Service Department can keep you rolling. Thank you for trusting us with your vehicle! Stop by anytime we can help you out!

October 28, 2019

Everyone was very helpful. The staff was very helpful & informative. Our salesman Mike showed us all the features & how to use them. Casey the technology advisor,also was very h More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Mike Word, Brooke Bell, Casey Capo
Oct 30, 2019 -

Tom Wood Lexus responded

Hi Kim, thanks for your review! We're glad our team could help you out during your new vehicle process. It was our pleasure! If there's anything else you need, don't hesitate to reach out. Thanks again!

October 25, 2019

Service Employees are friendly, helpful,and courteous. Service is excellent. Brienne and Steve mafe sure I became familiar with the car and its technology. More

by sister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brienne Christopher, Steve Card
Oct 28, 2019 -

Tom Wood Lexus responded

Thank you for leaving your review! It was our pleasure to help you through the new vehicle process. If there's anything else we can do for you, please let us know! Thanks again!

October 24, 2019

Perfect My vehicle was on recall for a GPS issue. I had no problem scheduling an appointment and my service was completed in a timely, professional manner. More

by Edna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Oct 25, 2019 -

Tom Wood Lexus responded

Thanks for your review, Edna! We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too!

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