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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

January 09, 2020

Greg took care of me despite his family emergency. He made sure my Lexus was serviced in less than 24 hours. And he got me a loaner too. He's great! More

by Francorsaro
Recommend Dealer
Yes
Employees Worked With
Greg - service
Jan 10, 2020 -

Tom Wood Lexus responded

Your vehicle is important. We're happy you're pleased with the work we did on yours. Please tell others, and please come back again. We'll keep you rolling!

January 08, 2020

Great buying experience. Worked with Brie and she made it very pleasant. Nice facility. Love my new to me GX460 CPO. Worry free with the CPO warranty. More

by Bryan_harper
Recommend Dealer
Yes
Employees Worked With
Brie Christopher
Jan 09, 2020 -

Tom Wood Lexus responded

Thank you, Bryan! There's nothing better than a customer who loves their new GX 460. If there's anything else we can do, be sure to let us know.

January 07, 2020

After having established a relationship with many in the Tom Wood family over the past 2+yrs, I can tell you there is no other service center I'd rather take my vehicle needs to have diagnosed and resolved. More

by Morrisbj1
Recommend Dealer
Yes
Employees Worked With
Alexander Sweet
Jan 08, 2020 -

Tom Wood Lexus responded

We're so pleased your Service Department lived up to your expecations. Thank you so much! We're committed to caring for vehicles as well as selling them, and it's nice to know we're succeeding.

January 02, 2020

I had a pre purchase inspection and they did an excellent job. They provided a detailed analysis of the vehicle and potential issues. Dakota provided excellent communication throughout the process. More

by Edwin
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Jan 03, 2020 -

Tom Wood Lexus responded

So glad you're happy with us, Edwin! We appreciate your kind words. If there's anything else we can do, be sure to let us know. Thanks again!

January 02, 2020

This dealership makes hard to do business with them! Dropped the ball in handing off from the internet quotes to the sales area. The sales person did a good job but had to back fill all the informatio More

by BStafford
Recommend Dealer
No
Employees Worked With
Betty Wills, Casey Capo
Jan 08, 2020 -

Tom Wood Lexus responded

Thank you for the feedback. I sincerely apologize for your poor experience at our dealership. As a team, we have reviewed your experience, and can understand your frustration. We had multiple breakdowns in process during your arrival at the dealership, that lead to your 2 Star review. Internally, your review has been reviewed with the individuals involved. We will train better, so in the future, the frustrations you experienced, do not happen again to another guest. Again I’m sorry for your poor experience. Bart Schlosser – General Manager

December 31, 2019

Brett Sullivan is the best service rep I have ever had. He asks the right questions. He is very thorough and makes sure you are happy. More

by Ralphnowak
Recommend Dealer
Yes
Employees Worked With
Brett Sullivan is the best service rep I have ever had. He asks the right questions and is thorough.
Dec 31, 2019 -

Tom Wood Lexus responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks!

December 30, 2019

Our overall experience was great. Our salesperson was great. He was patient with our questions and took the time to show us different options. The technology specialist was very helpful and friendly. More

by Steph
Recommend Dealer
Yes
Employees Worked With
Steve Card, Mike Word
Dec 31, 2019 -

Tom Wood Lexus responded

Good to hear your thoughts. Thanks, Steph! We hope you’ll recommend us to others who are looking for a new vehicle.

December 27, 2019

Excellent service all around. Scheduling, consultation, timeliness, cost. Waiting area, cleanliness of restroom, snacks and coffee selection, area to work while waiting on vehicle all excellent. More

by remcelwain
Recommend Dealer
Yes
Employees Worked With
Can not recall who was service consultant but did an excellent job.
Dec 30, 2019 -

Tom Wood Lexus responded

Vehicle service is important. We're pleased you're pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them too. Thanks again!

December 27, 2019

Tom Wood is the perfect example of The Lexus Experience Comfortable lounge with convenient amenities if you choose to wait fir your vehicle to be serviced. Pickup and delivery of your vehicle if you choose More

by Bob C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Alumbaugh, Shannan Willis
Dec 27, 2019 -

Tom Wood Lexus responded

Thank you so much, Bob! We appreciate your business and kind words. We take great care to be certain our Service Department is one of the best. We're glad you appreciate our efforts.

December 13, 2019

Lexus GX service event Outstanding service, very professional and courteous service representative. Fantastic facility. Vehicle was serviced, cleaned, and ready for return More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Dec 16, 2019 -

Tom Wood Lexus responded

So pleased to know you're pleased. Thank you for trusting us with your vehicle, Ed! We're glad you're happy with how your auto service experience went. Stop by anytime.

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