Tom Wood Lexus

Our overall experience was great. Our salesperson was great. He was patient with our questions and took the time to show us different options. The technology specialist was very helpful and friendly. great. He was patient with our questions and took the time to show us different options. The technology specialist was very helpful and friendly. More

Excellent service all around. Scheduling, consultation, timeliness, cost. Waiting area, cleanliness of restroom, snacks and coffee selection, area to work while waiting on vehicle all excellent. timeliness, cost. Waiting area, cleanliness of restroom, snacks and coffee selection, area to work while waiting on vehicle all excellent. More

Tom Wood is the perfect example of The Lexus Experience Comfortable lounge with convenient amenities if you choose to wait fir your vehicle to be serviced. Pickup and delivery of your vehicle if you choose Comfortable lounge with convenient amenities if you choose to wait fir your vehicle to be serviced. Pickup and delivery of your vehicle if you choose. Drop off and pickup all done inside, out of the weather by courteous and well trained service specialists. Great place to do business with no haggling on price of cars offered for sale. Nearly 20 years of working with Tom Wood Lexus because they are excellent at selling and servicing my cars. More

Lexus GX service event Outstanding service, very professional and courteous service representative. Fantastic facility. Vehicle was serviced, cleaned, and ready for return Outstanding service, very professional and courteous service representative. Fantastic facility. Vehicle was serviced, cleaned, and ready for return in under 2 hours!!! Sam Shobe is an excellent service rep. More

If I could give 7 stars I would. Their word is good. They were very courteous . I look forward to dealing with them again. We have complete trust in this dealership. It's not just about making a sale They were very courteous . I look forward to dealing with them again. We have complete trust in this dealership. It's not just about making a sale with them It's to make you a satisfied customer More

SRS air bag issue They seemed to find the sensor under the seat is over sensitive and reset it to standards. This should have been done when called the first time inst They seemed to find the sensor under the seat is over sensitive and reset it to standards. This should have been done when called the first time instead of telling my wife “it’s ok to drive with it on”. That would be warning message, hazard light and icon light on dash. They also sent me a notice about servicing my vehicle the next day and could have had all this done with one visit. I would have thought the service writer would have been able to see the record when dropped off for SRS problem? Another visit is now in order but not sure when we will drop off? More

Service department and personnel were very nice and helpful. Great job Waiting area was comfortable clean and inviting. The time in the appointment was exactly as predicted helpful. Great job Waiting area was comfortable clean and inviting. The time in the appointment was exactly as predicted More

Had my LS in for service and was treated with friendly reception and a short wait and coffee in the stylish lounge. My advisor, Alex, was prompt, and made sure all my questions were answered and what to reception and a short wait and coffee in the stylish lounge. My advisor, Alex, was prompt, and made sure all my questions were answered and what to expect.. My car was perfect and washed upon return. Highly recommended! More

Love that Lexus comes to your home and picks up your car and leaves u another one!! What service!! The driver was very friendly and even showed me things about my car that I wasn’t aware of. I think his na and leaves u another one!! What service!! The driver was very friendly and even showed me things about my car that I wasn’t aware of. I think his name was Eddy More

I was very happy working with Robert Young and Steve Card.. Mr Young communicated with me by text several times before I made my purchas. I appreciated his opinions. I felt both Mr Young and Mr Card h Card.. Mr Young communicated with me by text several times before I made my purchas. I appreciated his opinions. I felt both Mr Young and Mr Card had my best interest at heart. Thank you!! More