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Tom Wood Lexus

Indianapolis, IN

4.9
1,174 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,174 Reviews of Tom Wood Lexus

January 23, 2020

Once again my certified preowned Lexus scheduled service was most pleasant! Cody is the best & makes sure of that! He even topped off the tank, Which although it wasn’t but a 1/4 tank, I drive from Lafayett More

by Kristie D.
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Jan 24, 2020 -

Tom Wood Lexus responded

Thank you so much, Kristie! We'll make sure our Service Department sees your review. They're total professionals, but like everyone else, they enjoy a compliment.

January 21, 2020

I’ve always received excellent service and Shanon has always given wise counsel and made sure my vehicle was in first rate condition. First class. More

by robinazink
Recommend Dealer
Yes
Employees Worked With
Shanon. Client Services at 96th St. Indianapolis IN
Jan 22, 2020 -

Tom Wood Lexus responded

Thank you! We're glad you've continued to trust us with your vehicle. We're committed to caring for cars as well as selling them, and it's nice to know we're succeeding. Thanks again!

January 20, 2020

All staff very friendly and knowledgeable! I highly recommend this dealership! This dealership is very high tech with comfortable waiting area while car is being serviced. More

by leilambrn
Recommend Dealer
Yes
Employees Worked With
Brie , Casey Capo
Jan 21, 2020 -

Tom Wood Lexus responded

Thank you so much! We work hard to make sure our team provides the best customer service. We're glad our efforts are paying off. Thank you again!

January 17, 2020

I always receive great service in a timely manner from people that I trust. I would not take my Lexus any where else in Indianapolis. More

by Cat
Recommend Dealer
Yes
Employees Worked With
Gregory
Jan 17, 2020 -

Tom Wood Lexus responded

Thanks for the kind review of our Service Department, Cat! And thank you for trusting us with your vehicle. We'll do our best to live up to your review.

January 09, 2020

Greg took care of me despite his family emergency. He made sure my Lexus was serviced in less than 24 hours. And he got me a loaner too. He's great! More

by Francorsaro
Recommend Dealer
Yes
Employees Worked With
Greg - service
Jan 10, 2020 -

Tom Wood Lexus responded

Your vehicle is important. We're happy you're pleased with the work we did on yours. Please tell others, and please come back again. We'll keep you rolling!

January 08, 2020

Great buying experience. Worked with Brie and she made it very pleasant. Nice facility. Love my new to me GX460 CPO. Worry free with the CPO warranty. More

by Bryan_harper
Recommend Dealer
Yes
Employees Worked With
Brie Christopher
Jan 09, 2020 -

Tom Wood Lexus responded

Thank you, Bryan! There's nothing better than a customer who loves their new GX 460. If there's anything else we can do, be sure to let us know.

January 07, 2020

After having established a relationship with many in the Tom Wood family over the past 2+yrs, I can tell you there is no other service center I'd rather take my vehicle needs to have diagnosed and resolved. More

by Morrisbj1
Recommend Dealer
Yes
Employees Worked With
Alexander Sweet
Jan 08, 2020 -

Tom Wood Lexus responded

We're so pleased your Service Department lived up to your expecations. Thank you so much! We're committed to caring for vehicles as well as selling them, and it's nice to know we're succeeding.

January 02, 2020

I had a pre purchase inspection and they did an excellent job. They provided a detailed analysis of the vehicle and potential issues. Dakota provided excellent communication throughout the process. More

by Edwin
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Jan 03, 2020 -

Tom Wood Lexus responded

So glad you're happy with us, Edwin! We appreciate your kind words. If there's anything else we can do, be sure to let us know. Thanks again!

January 02, 2020

This dealership makes hard to do business with them! Dropped the ball in handing off from the internet quotes to the sales area. The sales person did a good job but had to back fill all the informatio More

by BStafford
Recommend Dealer
No
Employees Worked With
Betty Wills, Casey Capo
Jan 08, 2020 -

Tom Wood Lexus responded

Thank you for the feedback. I sincerely apologize for your poor experience at our dealership. As a team, we have reviewed your experience, and can understand your frustration. We had multiple breakdowns in process during your arrival at the dealership, that lead to your 2 Star review. Internally, your review has been reviewed with the individuals involved. We will train better, so in the future, the frustrations you experienced, do not happen again to another guest. Again I’m sorry for your poor experience. Bart Schlosser – General Manager

December 31, 2019

Brett Sullivan is the best service rep I have ever had. He asks the right questions. He is very thorough and makes sure you are happy. More

by Ralphnowak
Recommend Dealer
Yes
Employees Worked With
Brett Sullivan is the best service rep I have ever had. He asks the right questions and is thorough.
Dec 31, 2019 -

Tom Wood Lexus responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks!

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