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Tom Wood Lexus

Indianapolis, IN

4.9
1,188 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,188 Reviews of Tom Wood Lexus

April 20, 2020

Work had to be done at our home and they did a superb job. Arrived in less than 30 minutes! Very impressive! Kyle was very efficient. More

by Larry
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 20, 2020 -

Tom Wood Lexus responded

Thank you for the review, Larry! It was our pleasure to work with you, and we are happy to hear that Kyle and our team provided the excellent service we strive for at Tom Wood Lexus. We hope to see you again sometime!

April 16, 2020

Long time Tom Wood customer. Work is always explained and costs are clearly outlined. Service techs never suggest unnecessary work. 2004 LS430 has 200K miles and runs like the day I purchased it. More

by gbrown6332
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Apr 16, 2020 -

Tom Wood Lexus responded

Your review just brightened our day here at Tom Wood Lexus! We're proud to have earned your loyal business over the years and it's been a privilege to help keep your Lexus LS 430 running so smoothly. We wish you many more happy miles and, as always, look forward to seeing you back next time!

April 15, 2020

We were helped immediately and frequently updated on the progress of the service requested. Cody Shuler the customer representative was very knowledgeable and explained everything to us. More

by ajmckaig
Recommend Dealer
Yes
Employees Worked With
Service
Apr 15, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are pleased to hear that Cody provided the knowledgeable and helpful service we pride ourselves on at Tom Wood Lexus. We will be sure to let him know that you appreciate the help!

April 13, 2020

I will always be a proud Lexus owner! Their service dept is second to none. They are always very professional and never have I experienced anybody with a bad attitude. Keep up the good wrk. More

by kleanmeup
Recommend Dealer
Yes
Employees Worked With
Service Dept
Apr 13, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to share your five-star experience at Tom Wood Lexus! We're grateful for your business!

April 09, 2020

Service good, and consistent as always I know the dealership is working with a skeleton crew given the circumstances, and performed well. Communication was a bit less consistent than usual More

by Dandayton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None of the above
Apr 09, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to review us! We're thrilled to hear that the Tom Wood Lexus team took care of you!

April 09, 2020

Service department was on time in picking up car and providing a vehicle. This was first service basic oil change and inspection was timely and vehicle was delivered back to our home ahead of schedule More

by Dan Frieden
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 10, 2020 -

Tom Wood Lexus responded

Hi Dan - Thank you so much for rating our Service Department five stars! We are delighted to hear that your recent oil change and inspection went smoothly. Hope to see you next time at Tom Wood Lexus!

April 08, 2020

Worked with Cody in the Service Dept. He was easy to deal with and kept me informed as to the status of the repair work. More

by KS
Recommend Dealer
Yes
Employees Worked With
Cody in Service
Apr 08, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a five-star review. At Tom Wood Lexus, we make it a goal to take care of our guests during every visit and it's great to hear that Cody hit the mark. See you next time!

April 07, 2020

Alex and his staff did an amazing job. Not only was it a job well done, but my car came back spotless. You guys rock! More

by Alan
Recommend Dealer
Yes
Employees Worked With
Alex Gardiner
Apr 07, 2020 -

Tom Wood Lexus responded

Thank you for the review, Alan! We are pleased to hear that Alex and our team provided the amazing service that we strive for at Tom Wood Lexus. If you ever need anything else, we hope that you come back and see us again!

March 19, 2020

Replaced dangerous air bag. Scheduling was prompt and easy. Free loaner was a nice car that they hsd ready to go for me. Vehicle examination with recommendations was quite helpful, too. More

by Joehession
Recommend Dealer
Yes
Employees Worked With
Service dept
Mar 19, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are pleased to hear that our team provided the excellent service that we strive for at Tom Wood Lexus, and it was our pleasure to replace your airbag. If you ever need anything else, don't hesitate to come and see us again!

March 19, 2020

I had a wonderful experience during my most recent service visit. I would highly recommend them if you ever need to have service. They really take care of you! More

by Marcyross0
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Mar 19, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are so pleased to hear that you had a wonderful experience working with our team at Tom Wood Lexus. We look forward to your next visit!

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