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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

March 19, 2020

Replaced dangerous air bag. Scheduling was prompt and easy. Free loaner was a nice car that they hsd ready to go for me. Vehicle examination with recommendations was quite helpful, too. More

by Joehession
Recommend Dealer
Yes
Employees Worked With
Service dept
Mar 19, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are pleased to hear that our team provided the excellent service that we strive for at Tom Wood Lexus, and it was our pleasure to replace your airbag. If you ever need anything else, don't hesitate to come and see us again!

March 19, 2020

I had a wonderful experience during my most recent service visit. I would highly recommend them if you ever need to have service. They really take care of you! More

by Marcyross0
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Mar 19, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are so pleased to hear that you had a wonderful experience working with our team at Tom Wood Lexus. We look forward to your next visit!

March 19, 2020

Great people. Service you can count on even though they are expensive. But, we do own a Lexus, no? Joe was terrific and they need the work right now. More

by tomlrydz
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 20, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave Tom Wood Lexus a five-star review! We're so glad to hear that Joe treated you right!

March 13, 2020

Tim Wood Lexus is a most welcoming dealership. From the reception team to the service team, each person is friendly and helpful. We truly appreciate the loaner car while our Lexus is being serviced! More

by TimothyTWright
Recommend Dealer
Yes
Employees Worked With
Erin Alberts Maglinte, Lori Moss
Mar 13, 2020 -

Tom Wood Lexus responded

Timothy, thank you for the 5-star review! We are so pleased to hear that you enjoyed working with our team here at Tom Wood Lexus. We look forward to your next visit!

March 07, 2020

I had a wonderful experience during my 65,000 mile service! Tom Wood Lexus knows how to make anyone feel special! Thank you for the red carpet treatment! More

by lafreihofer
Recommend Dealer
Yes
Employees Worked With
Brett Sullivan
Mar 09, 2020 -

Tom Wood Lexus responded

Thank you for sharing this great feedback about your service visit here at Tom Wood Lexus. It makes our day to know that you left a very happy customer. We're grateful for your business and look forward to seeing you during your next service appointment.

March 06, 2020

Great prompt serviceDakota and Travis were very Great prompt service Dakota and Travis were very professional I will return..I wish that I didn’t live so far away Thank You, Jerry OBryan More

by Ob14
Recommend Dealer
Yes
Employees Worked With
Travis and Dakota
Mar 06, 2020 -

Tom Wood Lexus responded

Thank you so much for making the trip out to see us at Tom Wood Lexus, Jerry! We truly appreciate your business and kind feedback. Safe driving.

March 03, 2020

Tom Wood Lexus was easy to work with. No negotiating, everything laid out up front. Everyone was extremely accomodating and nice. Sales people are salaried so I never felt pushed. More

by Jchesterfield
Recommend Dealer
Yes
Employees Worked With
Steve Card, Ryan Garland
Mar 03, 2020 -

Tom Wood Lexus responded

Thank you for the five stars! It was a pleasure to work with you here at Tom Wood Lexus. We hope to see you again sometime!

March 03, 2020

Swift,kindl,and accurate service Great people -great service-all people we encountered were polite and thoutfull-explained everything in detail and did so in a professional manner wit More

by john & jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Alumbaugh, Joe Brumfield
Mar 03, 2020 -

Tom Wood Lexus responded

John & Jan, thank you so much for taking the time to write Tom Wood Lexus a review. We are glad to hear that our team treated you right!

March 03, 2020

I brought my car in for the repair (recall) on the air bag. I found the technician who handled it to be very professional, well-informed and patient in answering my questions. The work was done with More

by DorothyLorant
Recommend Dealer
Yes
Employees Worked With
Alex Sweet
Mar 03, 2020 -

Tom Wood Lexus responded

Dorothy, thank you so much for the positive review! We are glad our team provided the knowledgeable and professional service that we expect at Tom Wood Lexus. If you ever need anything else, don't hesitate to come back and see us again!

March 02, 2020

Alex & Greg in the service department have been great to work with. They always keep me up to date and are always honest when answering my questions or explaining an issue. These guys are a big reason why More

by brmoore923
Recommend Dealer
Yes
Employees Worked With
Alex, Greg
Mar 02, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are so proud to know that Alex and Greg provided the extraordinary service that we value here at Tom Wood Lexus. We will certainly share your kind words with them!

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