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Tom Wood Lexus

Indianapolis, IN

4.9
1,174 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,174 Reviews of Tom Wood Lexus

April 09, 2020

Service good, and consistent as always I know the dealership is working with a skeleton crew given the circumstances, and performed well. Communication was a bit less consistent than usual More

by Dandayton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None of the above
Apr 09, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to review us! We're thrilled to hear that the Tom Wood Lexus team took care of you!

April 09, 2020

Service department was on time in picking up car and providing a vehicle. This was first service basic oil change and inspection was timely and vehicle was delivered back to our home ahead of schedule More

by Dan Frieden
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 10, 2020 -

Tom Wood Lexus responded

Hi Dan - Thank you so much for rating our Service Department five stars! We are delighted to hear that your recent oil change and inspection went smoothly. Hope to see you next time at Tom Wood Lexus!

April 08, 2020

Worked with Cody in the Service Dept. He was easy to deal with and kept me informed as to the status of the repair work. More

by KS
Recommend Dealer
Yes
Employees Worked With
Cody in Service
Apr 08, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a five-star review. At Tom Wood Lexus, we make it a goal to take care of our guests during every visit and it's great to hear that Cody hit the mark. See you next time!

April 07, 2020

Alex and his staff did an amazing job. Not only was it a job well done, but my car came back spotless. You guys rock! More

by Alan
Recommend Dealer
Yes
Employees Worked With
Alex Gardiner
Apr 07, 2020 -

Tom Wood Lexus responded

Thank you for the review, Alan! We are pleased to hear that Alex and our team provided the amazing service that we strive for at Tom Wood Lexus. If you ever need anything else, we hope that you come back and see us again!

March 19, 2020

Replaced dangerous air bag. Scheduling was prompt and easy. Free loaner was a nice car that they hsd ready to go for me. Vehicle examination with recommendations was quite helpful, too. More

by Joehession
Recommend Dealer
Yes
Employees Worked With
Service dept
Mar 19, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are pleased to hear that our team provided the excellent service that we strive for at Tom Wood Lexus, and it was our pleasure to replace your airbag. If you ever need anything else, don't hesitate to come and see us again!

March 19, 2020

I had a wonderful experience during my most recent service visit. I would highly recommend them if you ever need to have service. They really take care of you! More

by Marcyross0
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Mar 19, 2020 -

Tom Wood Lexus responded

Thank you for the 5-star review! We are so pleased to hear that you had a wonderful experience working with our team at Tom Wood Lexus. We look forward to your next visit!

March 19, 2020

Great people. Service you can count on even though they are expensive. But, we do own a Lexus, no? Joe was terrific and they need the work right now. More

by tomlrydz
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 20, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave Tom Wood Lexus a five-star review! We're so glad to hear that Joe treated you right!

March 13, 2020

Tim Wood Lexus is a most welcoming dealership. From the reception team to the service team, each person is friendly and helpful. We truly appreciate the loaner car while our Lexus is being serviced! More

by TimothyTWright
Recommend Dealer
Yes
Employees Worked With
Erin Alberts Maglinte, Lori Moss
Mar 13, 2020 -

Tom Wood Lexus responded

Timothy, thank you for the 5-star review! We are so pleased to hear that you enjoyed working with our team here at Tom Wood Lexus. We look forward to your next visit!

March 07, 2020

I had a wonderful experience during my 65,000 mile service! Tom Wood Lexus knows how to make anyone feel special! Thank you for the red carpet treatment! More

by lafreihofer
Recommend Dealer
Yes
Employees Worked With
Brett Sullivan
Mar 09, 2020 -

Tom Wood Lexus responded

Thank you for sharing this great feedback about your service visit here at Tom Wood Lexus. It makes our day to know that you left a very happy customer. We're grateful for your business and look forward to seeing you during your next service appointment.

March 06, 2020

Great prompt serviceDakota and Travis were very Great prompt service Dakota and Travis were very professional I will return..I wish that I didn’t live so far away Thank You, Jerry OBryan More

by Ob14
Recommend Dealer
Yes
Employees Worked With
Travis and Dakota
Mar 06, 2020 -

Tom Wood Lexus responded

Thank you so much for making the trip out to see us at Tom Wood Lexus, Jerry! We truly appreciate your business and kind feedback. Safe driving.

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