Tom Wood Lexus

Our consultant is Shanan Jackson-Willis at Tom Wood Lexus. She is very professional. She always returns my calls and get our vehicles in for service. Thank you Lexus. She is very professional. She always returns my calls and get our vehicles in for service. Thank you More

Drop off was exceptionally easy and quick. The loaner car program is exceptional. Pick up was exceptional. My only complaint is that the loaner vehicle’s interior did not appear to be clean. There was some program is exceptional. Pick up was exceptional. My only complaint is that the loaner vehicle’s interior did not appear to be clean. There was some sort of brownish, dried crusty substance on the console and especially on the back of the steering wheel. That was a bit disturbing considering COVID concerns. More

Shanan handles her business in a highly professional, helpful & pleasant manner. I’m not well versed in mechanical knowledge so when situations arise I need a little more explanation than the average per helpful & pleasant manner. I’m not well versed in mechanical knowledge so when situations arise I need a little more explanation than the average person. Working with Shanan is a pleasure & I feel well cared for and in good hands. More

Waited two hours. Brought me keys and car. Wrong car and mine was not worked on! Had to wait another two hours! No tech staff mine was not worked on! Had to wait another two hours! No tech staff More

Excellent from day one. They drove the car to my house to look at and drive. Solid process from start to finish. Very pleased and confident I made the correct decision. look at and drive. Solid process from start to finish. Very pleased and confident I made the correct decision. More

Perfect experience. My 30,000 mi service was completed quickly and Cody was a “10”. He kept us informed and responded to my husband’s questions left on vm in a timely fashion. Such a great representatio quickly and Cody was a “10”. He kept us informed and responded to my husband’s questions left on vm in a timely fashion. Such a great representation of your service dept. More

Very friendly and professional but expensive. Found multiple items to recommend at additional cost. Hard sell, but I opted not to proveed. Was charged two diagnostic fees which could not have required multiple items to recommend at additional cost. Hard sell, but I opted not to proveed. Was charged two diagnostic fees which could not have required a total of 15 minutes. More

I had my Lexus RX350 in for the 10K mileService! Dakota I had my Lexus RX350 in for the 10K mile Service! Dakota in the Service area was very informed and helpful In meeting my scheduling requirements to I had my Lexus RX350 in for the 10K mile Service! Dakota in the Service area was very informed and helpful In meeting my scheduling requirements to pick up and deliver the car! Scottie delivered and picked the car and was also very professional And courteous! More

I took my car for 15,000 mile routine service and safety recall. Cody was my contact representative and was so professional and kind from start to finish. He even went outside and brought my car inside so I recall. Cody was my contact representative and was so professional and kind from start to finish. He even went outside and brought my car inside so I didn’t have to go out in the rain. He is an asset to Tom Wood Lexus!!! More

Great service, received a loaner car which was great, service was done on time and with details on what was done! Service people were very nice and with Covid 19 everyone was wearing protective masks service was done on time and with details on what was done! Service people were very nice and with Covid 19 everyone was wearing protective masks More