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Tom Wood Lexus

Indianapolis, IN

4.9
1,174 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,174 Reviews of Tom Wood Lexus

November 25, 2020

Greg did great job very happy with service went very well Very happy with results will recommend Lexus to all my friends in the future More

by Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory bosch
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Nov 29, 2020 -

Tom Wood Lexus responded

Thank you for stopping by to review Tom Wood Lexus! We're thrilled to hear that Greg was so helpful during your visit and we look forward to working with you next time!

November 24, 2020

I had a Great experience. I spoke with Dwayne the previous day and he totally facilitated my repair. At drop off they were aware I was coming and I was able to get a loaner for the repair. However More

by Getabor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke Bell
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Nov 24, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to share! It is wonderful to hear that Dwayne was able to assist with your vehicle and get you back out on the roads. We appreciate your business and are wishing you many safe and happy miles! - The Tom Wood Lexus team

November 15, 2020

Incredible service, knowledgeable technicians and the kind of service I have come to expect at Lexus dealerships. Different than experience in Springfield Missouri - was terrible. More

by 1citzigjr
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
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Nov 16, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! We are proud that we earned your business here at Tom Wood Lexus, and if you ever need anything else, don't hesitate to come back and see us again!

November 12, 2020

They treat their customers so well. It definitely makes you want to do business with them in the future. This time it was for a recall. The car was picked up by valet service and was returned repaired an More

by Woodyngreg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Who ever arranged the service for the recall.
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Nov 13, 2020 -

Tom Wood Lexus responded

Thank you for coming to Tom Wood Lexus for your recall repairs. We are delighted to hear that you are satisfied with our service, and we truly appreciate you taking time to post a review. Enjoy your weekend!

November 02, 2020

Wonderful. Tech seemed like he really cared. Greatly appreciate even went as far as to help my wife with the radio. Could not be happier. More

by Rjdamico765
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield
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Nov 02, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to review us! It is wonderful to hear that you and your wife had such an excellent experience working with the Tom Wood Lexus team. We appreciate your support and hope to see you again down the road!

October 31, 2020

Tom Wood Lexus service dept. is second to none. Very professional staff. Very polite and very knowledgeable about all services. I would highly recommend them. More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
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Nov 02, 2020 -

Tom Wood Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Tom Wood Lexus, and we look forward to your next visit!

October 31, 2020

Zachary was very helpful during our two “pre-purchase” visits and was very efficient when we came in to make the purchase. The tech specialist (Steve?) was very helpful setting up the Apple CarPlay. More

by Richard
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
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Nov 02, 2020 -

Tom Wood Lexus responded

Richard, thank you for taking the time to leave us a review! We are so glad Zachary and Steve took good care of you here at Tom Wood Lexus, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

October 23, 2020

Doug Rominger, with Tom Wood Lexus, did a great job getting me into a 2017 ES 300! He also arranged a favorable trade for my RX 350 More

by p.seoane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
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Oct 23, 2020 -

Tom Wood Lexus responded

Congratulations on your 2017 Lexus ES 300! We are so happy to hear that Doug assisted with your trade-in and purchasing process. Thank you for trusting your business to Tom Wood Lexus.

October 21, 2020

Everyone at Tom Wood was very respectful, and friendly. Our salesman, Zach was helpful and did not push us or pressure us in any way. More

by H-D 1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
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Oct 22, 2020 -

Tom Wood Lexus responded

We are so glad to hear that you had a pressure-free car-buying experience working with Zach and our Tom Wood Lexus team. Thank you for trusting us with this purchase! We hope you absolutely love your new car.

Oct 22, 2020 -

H-D 1972 responded

Thank you. We haven’t had a chance to drive it much yet. But so far we are very happy with the vehicle and with Tom Wood.

October 16, 2020

Very pleased with the dealerships ability to dealer trade and obtain our vehicle of choice. Brie was very helpful and proactive in taking action on our request. More

by Pattiellis2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brie Christopher, Zachary Soutendijk
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Oct 16, 2020 -

Tom Wood Lexus responded

Thank you for the review, Pattie! There is nothing we love more than hearing you had a great experience, and we appreciate you taking the time to shout out Brie. Congratulations on your new vehicle and safe travels! We hope to see you back at Tom Wood Lexus for your first oil change!

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