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Tom Wood Lexus

Indianapolis, IN

4.9
1,170 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,170 Reviews of Tom Wood Lexus

August 25, 2021

This was my first time at this dealership. Shannon was very thoughtful and thorough. More

by Dianna.b60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Aug 25, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to share, Dianna! We are thrilled to hear that you had such a successful service experience working with Shannon and the team. Drive safely, and we hope to see you back at Tom Wood Lexus!

August 23, 2021

On time every time. Efficient, and service manager explained all work completed. Excellent job and check in was performed without ant delay. All were courteous and friendly. More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Report | Print
Aug 23, 2021 -

Tom Wood Lexus responded

Hi Nick - We are thrilled that our team delivered such efficient, top-notch service! Thank you for giving Tom Wood Lexus your business, we hope to welcome you back for your vehicle needs in the future.

August 22, 2021

As what has become the expected, excellence. Not disappointed. I enjoy the friendly attitude of all the employees. More

by mlsimpson14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Report | Print
Aug 23, 2021 -

Tom Wood Lexus responded

We're so happy to hear we're upholding our standards of kind and accommodating customer care. Thanks for taking the time to review us, and we hope to see you back again next time! - your friends at Tom Wood Lexus

August 21, 2021

I had an emergency tire failure and It was fixed on the spot at Tom Wood Lexus. More

by charlieppp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Report | Print
Aug 23, 2021 -

Tom Wood Lexus responded

We're glad we could help get you back on the road in no time, Charlie! Thanks for taking the time to review Tom Wood Lexus, and come back again next time you need us!

August 19, 2021

Excellent service every time!!! You never have anything to worry about. I highly recommend the dealership and the service team. More

by Sneakers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Word
Report | Print
Aug 20, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to share! We are thrilled to hear that you are so confident in the Tom Wood Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

August 18, 2021

Erin Maglinte is the best, five out of five stars! please give her a raise / wonderful service and amazing person to work with at Tom Wood More

by rmarques
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Maglinte
Report | Print
Aug 18, 2021 -

Tom Wood Lexus responded

Thank you for choosing Tom Wood Lexus and for sharing your kind review of Erin! We appreciate your business and we wish you many safe and happy travels ahead.

August 15, 2021

Always top class!!! Ron Rice is absolutely the best mechanic!!! He educates his customer! Steve Card is also an extremely valued member of the Lexus Team! Wouldn’t be able to operate my car witho More

by mumbak52@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk. Excellent Service Advisor, Betty Wills
Report | Print
Aug 15, 2021 -

Tom Wood Lexus responded

Your review fills us with pride! Providing an informative and trustworthy service experience is our goal, and it sounds like Ron and Steve are hitting the mark. Thank you for choosing Tom Wood Lexus and we look forward to your next visit!

August 14, 2021

Shanan was great! She patiently went through my concerns and kept me informed. Pat was also great with his assessment of his diagnosis. The work was efficient and the preventive service save me in the long More

by justcoachj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DR was very helpful in explaining my questions about my accessories.
Report | Print
Aug 16, 2021 -

Tom Wood Lexus responded

We're glad we could be a help! Thank you for trusting the Tom Wood Lexus team to get the job done, and come back again next time you need us!

August 13, 2021

The service department got me in and out quickly and efficiently. I would definitely use them again More

by mwyatt5555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Brumfield
Report | Print
Aug 13, 2021 -

Tom Wood Lexus responded

At Tom Wood Lexus we value the time you lend to us to service your vehicle. You can rely on our team to complete your service with efficiency and get you back on the road enjoying your Lexus! Many thanks for your support of our business and happy driving!

August 12, 2021

I Love My Lexus and My service rep (Shanan Willis) works hard to keep it me happy! And She keeps me aware of all the New Models! 😊 More

by 350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Aug 12, 2021 -

Tom Wood Lexus responded

Thank you for the great review! We appreciate your support and will be sure to pass on the kind words to Shanan. Drive safely, and we hope to see you back at Tom Wood Lexus!

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