Back

Tom Wood Lexus

Indianapolis, IN

4.9
1,170 Reviews

4610 E 96th St

Indianapolis, IN

46240

Directions

By Type

1,170 Reviews of Tom Wood Lexus

October 15, 2021

Awesome dealership, they truly go out and care for their customers I just brought my car in for 15,000 mile serviced and not only did they provide service the same day but immediately offered me a loaner More

by Chawley201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota, Katrina Jewell, Brooke Bell
Oct 15, 2021 -

Tom Wood Lexus responded

Here at Tom Wood Lexus, we do all we can to make sure our guests are well informed and taken care of. We will pass along your thanks to Dakota and the rest of the staff involved for making sure you had a seamless service experience. Thank you for the kudos and we hope to see you again down the road. Take care!

October 12, 2021

We are in the process of moving to Florida. As such, this will be the last time Tom Wood Lexus will service my car. My experience with their service department has me wishing they’d open an annex in Florida. More

by pdmracing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris was my Service Advisor
Oct 12, 2021 -

Tom Wood Lexus responded

It means so much to hear that our team has gone "above and beyond" to assist with your auto service needs. Thank you for being such a great Tom Wood Lexus customer! We wish you good luck with your move and hope that you come visit if you're ever back in the area.

Oct 15, 2021 -

pdmracing responded

The one thing I wish I would have insisted on during the last service was having a Tom Wood Lexus license plate frame so I could spread your good name far and wide. Please keep up the great service. You will be missed. Paul Diatlovich

October 09, 2021

Mike was my Service Advisor, He was very helpful and explained everything that would done on my car that day, I would most definitely ask for Mike again. Mike was a true professional and made me feel we More

by Lindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Oct 11, 2021 -

Tom Wood Lexus responded

We are more than pleased to hear that Mike delivered professional service which made your experience a success from start to finish. Thank you for choosing Tom Wood Lexus, Lindy! We hope to see you again next time. Take care!

October 07, 2021

Great service every time. Friendly and efficient.I Great service every time. Friendly and efficient. I appreciate that there too s always the option to get a loaner car. Also appreciate that my car wa More

by Ginger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris ?
Oct 07, 2021 -

Tom Wood Lexus responded

Thank you for your confidence in our team to get the job done right! We are happy to have you as a repeat customer and we look forward to assisting you next time here at Tom Wood Lexus.

October 06, 2021

Very friendly, courteous and helpful. I enjoy working with her. She is always available to help with my service needs. More

by edward.dougherty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Oct 06, 2021 -

Tom Wood Lexus responded

Hi Edward - Thank you for sharing your kind review! Customer feedback is important to us and we are thrilled that you are happy with our services here at Tom Wood Lexus. Drive safely until we see you again!

October 05, 2021

Appt made took care of me as soon as I arrived. Had loaner ready Did work needed plus inspecteded car Took great care of me and my car. More

by Maxboles
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 05, 2021 -

Tom Wood Lexus responded

We are thrilled that we could provide you with top-notch service and a loaner vehicle! Thank you for trusting Tom Wood Lexus with your business, your feedback means a lot to us. We hope to welcome you back for your future auto needs!

October 01, 2021

Mike was excellent.Answered my questionsExplained what Mike was excellent. Answered my questions Explained what was done to my car Very calm Very professional More

by Joanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 01, 2021 -

Tom Wood Lexus responded

Joanne, we couldn't ask for a better review than this! Thank you for taking the time to share how much of a positive impact Mike's informative and professional service had on your visit. We're so glad your need for automotive care brought you to Tom Wood Lexus, and we wish you many safe miles on the road ahead!

September 30, 2021

Spectacular experience. Fabulous dealership with wonderful people to deal with. Additionally, the car I purchased is beautiful and spotless inside and out!! Thank you. More

by dr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Bobay, Mike Word, Brooke Bell, Michael Smith
Sep 30, 2021 -

Tom Wood Lexus responded

We are thrilled that you left Tom Wood Lexus with a car you love! Thank you for your business and your positive review. We wish you safe and happy travels ahead!

September 27, 2021

Always very friendly and highly prepared, service was excellent Always timely on time!! Makes visits to look forward to! More

by Heybear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 27, 2021 -

Tom Wood Lexus responded

We love hearing that you look forward to your visits to Tom Wood Lexus! It's an honor to take excellent care of you and your vehicle and we wish you safe travels until we see you next!

September 20, 2021

Just got charged again from Ford Credit after I traded in that vehicle last month. Not sure what is going on. More

by Isadj2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Crutcher
Sep 30, 2021 -

Tom Wood Lexus responded

I apologize for any inconvenience here. We want the most for our guests, and it's never our intention to overcharge them. I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Josh Pettee - General Sales Manager - josh_pettee@tomwood.com

...
48
...