Back

Tom Wood Lexus

Indianapolis, IN

4.9
1,170 Reviews

4610 E 96th St

Indianapolis, IN

46240

Directions

By Type

1,170 Reviews of Tom Wood Lexus

October 30, 2021

The service was prompt, courteous and efficient. The representative I worked with explained things very well. More

by Leeaglasscock
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Nov 01, 2021 -

Tom Wood Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

October 28, 2021

Great customer service. Yjey were very accommodating to our time and travel needs for car service. More

by Marilyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in the service department.
Oct 28, 2021 -

Tom Wood Lexus responded

Marilyn, thanks for taking the time to leave this great review of Tom Wood Lexus! We're pleased that Yjey was accommodating and helpful.

October 27, 2021

Excellent service. Got me in the same day within hours. Excellent customer relations and left me wanting to come back. More

by Atifzafar15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Moss, Katelyn Stahl
Oct 27, 2021 -

Tom Wood Lexus responded

This review is music to our ears! Thank you for trusting Tom Wood Lexus with your business and your vehicle, we are proud to have earned your continued support. Happy driving until we see you next!

October 27, 2021

Tom Wood was fair fast and efficient,please with salesperson and team support! If you like Lexus buy it from Tyler at Tom Wood More

by mikekingcole8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher
Oct 27, 2021 -

Tom Wood Lexus responded

Thanks for the five-star review! The team at Tom Wood Lexus is happy to hear we could provide you with a positive experience. See you next time and enjoy your new car!

October 27, 2021

I’ve purchased several cars from various Tom Wood dealerships. My experience at Tom Wood Lexus from sales to every service has been nothing short of exemplary. If you want your car purchase to be a l More

by tt2k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Young, Michael Smith
Oct 27, 2021 -

tt2k responded

Thank you!

Oct 27, 2021 -

Tom Wood Lexus responded

We do our best to ensure nothing but a positive experience for each of our guests that walk through our door, and we are so glad our commitment to our customers stood out to you. Thank you for choosing Tom Wood Lexus and we wish you many safe and happy miles!

October 22, 2021

I appreciated Mike McCann responding to my need for immediate tire repair and getting me into a loaner car. More

by Mrenninger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Oct 22, 2021 -

Tom Wood Lexus responded

We are so happy to hear we could accommodate you and repair your tire, and will certainly let Mike know he made all the difference in what could have been a stressful situation. Have a great day! - The Tom Wood Lexus Team

October 21, 2021

Very pleasant experience, our service coordinator was very thorough explaining onl what they need to accomplish this visit. Updated all our contact info and waiting time. He was very easy to converse wit More

by Lmleigh10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 21, 2021 -

Tom Wood Lexus responded

Thank you for sharing your five-star experience! We are grateful to have you as a customer here at Tom Wood Lexus and we hope you will continue to choose our team for your service needs. Have a wonderful day!

October 20, 2021

Good service and pointed out items I didn’t need to have done. Thank you More

by Dacehill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 20, 2021 -

Tom Wood Lexus responded

We truly want what is best for our guests, and that means offering honest and upfront service recommendations. We appreciate you putting your trust in the Tom Wood Lexus team and look forward to taking great care of you in the future!

October 19, 2021

Mike was the representative who assisted me recently at the dealership concerning servicing my Lexus. He was very helpful in getting my car serviced with things I needed to have done to make my car road re More

by Cscott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Oct 19, 2021 -

Tom Wood Lexus responded

We love to hear that Mike helped make your recent service visit go smoothly. Thank you for sharing this feedback so that others will know what it's like to be a guest at Tom Wood Lexus! We are grateful for your business and hope that you enjoy your upcoming trip.

Oct 20, 2021 -

Cscott responded

My car was great on our trip felt like new. Thanks for the great service preparing my car for the road!

October 15, 2021

Working with Shanan Jackson was an exceptional experience. Shanan is experienced, knowledgeable about your car, checks on everything needing to be done and may suggest options. Her thoroughness an More

by Barbggregory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Oct 15, 2021 -

Tom Wood Lexus responded

Thank you for giving Shanan such a special shoutout! We are grateful to have her on the Tom Wood Lexus team and will certainly let her know you appreciated all the help. Please feel free to reach out if there is anything else we can help with. Safe travels!

...
47
...