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Tom Wood Lexus

Indianapolis, IN

4.9
1,169 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,169 Reviews of Tom Wood Lexus

March 25, 2022

Tom Wood did what they said they would do. This is something that isn’t common anymore. Fixed my car, kept it protected inside, all under Warranty as it should have been and provided a loane More

by Kent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Report | Print
Mar 28, 2022 -

Tom Wood Lexus responded

All of us at Tom Wood Lexus greatly appreciate you taking the time to leave us with your kind feedback. Reviews like yours let us know that we're hitting the mark when it comes to exceptional customer service. We will be sure to pass along your kudos to Greg and the entire team. Thanks for your support and have a great day, Kent!

March 24, 2022

Super friendly representatives. Chris was awesome. The shop and waiting area were clean and had a cozy feeling. The wait wasn’t very long at all. Overall a very professional experi More

by Jessa.Dussault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 24, 2022 -

Tom Wood Lexus responded

Jessa, thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

March 19, 2022

Great service advisor. 1st service on my 2021 was supposed to be the quickest, according to the scheduling receptionist. Instead of the quoted 30 to 45 minutes, it took a More

by eidolon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Mar 30, 2022 -

Tom Wood Lexus responded

Thank you for this review. While we appreciate the kind words about our team and waiting area, we are sorry for your visit taking longer than we anticipated. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to assist you or better your visit, please don't hesitate to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

March 17, 2022

Excellent and completed in the time frame stated. The staff is very courteous and friendly. More

by rosaclark
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson.
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Mar 17, 2022 -

Tom Wood Lexus responded

Thank you for this amazing review! We're glad that the team worked hard to ensure that you were well taken care of.

March 16, 2022

My advisor, Shanan was great. Very informative and accommodating. My technician, Pat provided a through inspection and recommendations. My car runs great. Thanks! More

by joej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DR was very helpful with my technology questions.
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Mar 16, 2022 -

Tom Wood Lexus responded

We're so happy that Shanan and Pat were able to assist you so seamlessly. Thank you for trusting Tom Wood Lexus to get the job done!

March 15, 2022

Quality timely service, friendly efficient staff. Provided a loaner car during repairs. Highly recommendEd dealership More

by Ronpatti93
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
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Mar 15, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are glad to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

March 15, 2022

Had a great salesman who I could trust to give me facts. He was very respectful and knowledgeable about his work. I would send all my friends and family to him. Great guy!!! More

by Sgd2662
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Word
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Mar 15, 2022 -

Tom Wood Lexus responded

Thank you for the rave review! We are delighted that you enjoyed your purchasing experience at Tom Wood Lexus and appreciate you recommending our dealership. Safe driving in your new vehicle!

March 14, 2022

As usual the service advisor was very good. However, I am quite disappointed that they were unable to adjust my exterior temperature. Gauge. It is reading three degrees too high. Not a big dea More

by Jimradio23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
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Mar 30, 2022 -

Tom Wood Lexus responded

Jim, thank you for sharing your experience with us. We're glad that you enjoyed working with your service advisor, but it's disappointing that we weren't able to recalibrate your exterior temperature gauge. I'd like to step in and see what I can do to assist here. Please consider reaching out when time permits so we can work towards finding a solution together. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

March 12, 2022

On time start and finish with service. Professional organization, pleasant waiting area. Nice to have free first service. More

by bberry1842
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Gamble
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Mar 12, 2022 -

Tom Wood Lexus responded

It's wonderful to hear we exceeded your expectations! Taking the very best care of our guests and their vehicles is truly our pleasure at Tom Wood Lexus, and we look forward to our next chance to do so for you!

March 07, 2022

Kevin D was great to work with for my vehicle maintenance. He was very professional and courteous! More

by JJ
Recommend Dealer
Yes
Employees Worked With
Silt
Report | Print
Mar 07, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that Kevin delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Wood Lexus!

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