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Tom Wood Lexus

Indianapolis, IN

4.9
1,169 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,169 Reviews of Tom Wood Lexus

April 06, 2022

The team was very courteous and knowledgeable related to the tire repair and the road hazard coverage. More

by Marina0703
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Report | Print
Apr 06, 2022 -

Tom Wood Lexus responded

Marina, thank you for the great review! We are so glad to hear that you had such a successful experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

April 03, 2022

Where is a dealership always do a superb job easy to get to very nice people always make you comfortable in the lounge waiting on your car or SUV More

by mattsrc57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service
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Apr 04, 2022 -

Tom Wood Lexus responded

We deeply appreciate your continued support, Matt! Thanks!

April 03, 2022

Kevin, in Indy, was concerned and professional in dealing with my Wife’s Rx350. He followed up and kept us informed and was not overbearing . Thanks, Ian A. Smith More

by Ianasmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin. Service, Michael Smith
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Apr 04, 2022 -

Tom Wood Lexus responded

Hi Ian - We are thrilled that you and your wife had such a positive experience with Kevin and the team! Thank you for choosing Tom Wood Lexus and for stopping by to leave a review. Drive safely until we see you again!

April 03, 2022

Chris was excellent in the service department. I strongly recommend Tom Wood Lexus. The service was on time, high quality and friendly. More

by Indy downtowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in Service. He is excellent, knowledgeable and very professional.
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Apr 04, 2022 -

Tom Wood Lexus responded

Indy, thank you for the great review! We are so glad to hear that Chris went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Tom Wood Lexus!

April 01, 2022

Tom Wood Lexus IS a great dealership from sales to purchasing to tech it’s the best! More

by Bruce K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Card, Mike Word, Michael Smith
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Apr 01, 2022 -

Tom Wood Lexus responded

Bruce, what a fantastic review! It's wonderful that every step of your purchase was such a success, thanks to our outstanding team here at Tom Wood Lexus, and we hope you're loving every mile so far in your new ride!

April 01, 2022

Mike Word was not pressuring me to buy. He explained Lexus in a way that sold itself. More

by jbo7614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Word
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Apr 01, 2022 -

jbo7614 responded

I also appreciate Mike coming in on his day off to complete the transaction. He brought his kids which I love. It keeps things real 😊

Apr 01, 2022 -

Tom Wood Lexus responded

Thank you for sharing such fantastic feedback about your time working with Mike! We love to hear that he provided pressure-free service and that you enjoyed your buying experience. Safe driving in your new vehicle!

March 29, 2022

Price is way to high for a oil change but otherwise service was great over 1 hour wait is long More

by Wilkersondave66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Gamble
Report | Print
Mar 30, 2022 -

Tom Wood Lexus responded

Thank you for taking the time to share, Dave. We strive to keep our prices competitive with other luxury makes, and reflective of the amenities we offer our guests. I am sorry that this was not better demonstrated in your visit. I would appreciate the chance to speak with you to see how I can help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Bart Schlosser - General Manager - cell (317) 586-5485

March 29, 2022

Kevin is very helpful and provides great service. Will continue bringing our car here for service. More

by anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
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Mar 29, 2022 -

Tom Wood Lexus responded

We're glad to see that the team was nice to work with. Thanks for giving Kevin a shoutout!

March 29, 2022

Scheduled service with loaner. Prompt response time with info on needed repairs & subsequent recommendations. Friendly staff More

by Wien9396
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Mar 29, 2022 -

Tom Wood Lexus responded

Thank you for trusting the Tom Wood Lexus team! We're grateful for the kind words and we'll see you again next time.

March 25, 2022

Shanan and the team served me well. I am always pleased when I leave Tom Wood. More

by Tracy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Report | Print
Mar 25, 2022 -

Tom Wood Lexus responded

Tracy, we are thrilled to have you as a valued Tom Wood Lexus customer! Thanks for giving a shoutout to Shanan and our team. We look forward to seeing you again soon!

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