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Tom Wood Lexus

Indianapolis, IN

4.9
1,169 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,169 Reviews of Tom Wood Lexus

April 20, 2022

Travis did an awesome job walking through the repairs and keeping us informed on the status of the car. More

by Trek720ride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Kellar
Report | Print
Apr 20, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Travis. Drive safely, and we hope to see you back again at Tom Wood Lexus!

April 20, 2022

Outstanding communication with me about the service needed on my car. Outstanding overall caring for my car. I love the pickup and delivery service. Everyone was very polite and answered all my questio More

by maryscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blaine Polhamus, Josh Kordes, Katelyn Stahl, Brooke Bell, Meredith Clason, Casey Capo, Yash Bansal
Report | Print
Apr 20, 2022 -

Tom Wood Lexus responded

We strive to make the service experience easy and efficient for our guests and it is gratifying to hear that we hit the mark! Thank you for choosing Tom Wood Lexus and for stopping by to share your feedback. Drive safely!

April 17, 2022

Excellent customer service, service work and keeping informed on progress of my repair. Would recommend this dealership for all Lexus owners and potential owners. More

by SC430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson
Report | Print
Apr 18, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

April 17, 2022

Corey was wonderful to work with and I love my new Lexus NX 250, wow! More

by melindae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Report | Print
Apr 18, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Tom Wood Lexus team. Drive safely in your new Lexus NX 250, and we hope to see you back again down the road!

April 14, 2022

The service at Tom Wood Lexus is always Superb! Cody S. Is my service advisor and he is always willing and able with a smile. More

by Abidewithme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Report | Print
Apr 14, 2022 -

Tom Wood Lexus responded

Thank you for the review! We appreciate your business and trust in Cody to take care of your vehicle. See you next time!

April 13, 2022

Best service , friendliest staff , and best dealership to do business with in Indiana in my opinion . More

by dandtslaybaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Apr 14, 2022 -

Tom Wood Lexus responded

Your glowing review means so much to us! Thank you for choosing Tom Wood Lexus and for stopping by to share your experience. We look forward to your next visit!

April 11, 2022

Great salesperson, friendly and helpful, professional. I had used the service area before and had similar experience More

by Tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Apr 11, 2022 -

Tom Wood Lexus responded

We're glad the entire Tom Wood Lexus team is delivering the warm, courteous, and professional care we're known for, Tim! Thank you for your kind feedback and for dropping by to share - we hope to see you back again next time!

April 09, 2022

The actual service was good. However, after waiting a longer period of time for them to finish. My car was not vacuumed at all on the inside More

by dmaffett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
Report | Print
Apr 11, 2022 -

Tom Wood Lexus responded

We want customers to be confident in our service so it was hard to see this feedback. I would be more than willing to discuss these concerns together and I invite you to reach out. Thanks, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

April 07, 2022

Very polite. Finished earlier than I thought. Did a wonderful needed check-up. Thank you! More

by Charlotte
Recommend Dealer
Yes
Employees Worked With
Milt McCann
Report | Print
Apr 07, 2022 -

Tom Wood Lexus responded

Charlotte, your kind review makes our day! Thank you for choosing Tom Wood Lexus for your service needs, we look forward to the next opportunity to work with you. Drive safely!

April 07, 2022

Very friendly and easy to work with. Staff was knowledgeable about all aspects of the vehicle and very informative about history of the vehicle. More

by Bhoroho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derick
Report | Print
Apr 07, 2022 -

Tom Wood Lexus responded

We are thrilled to hear that our team was so informative and helpful throughout your visit! Thank you for coming to Tom Wood Lexus and for stopping by to share your support. Enjoy the ride in your new vehicle!

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