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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

October 06, 2022

I was very very Disappointed that I could not pick up my car after hours once it was completed. More

by Melissa
Friendliness
Recommend Dealer
Yes
Employees Worked With
Young lady at reception
Report | Print
Oct 11, 2022 -

Tom Wood Lexus responded

Melissa, I'm so sorry to hear that your maintenance visit did not go as hoped. We pride ourselves on our accommodating customer service and do our best within our given circumstances. I'd really appreciate the opportunity to speak with you directly so I can better understand the situation and see if there is a way I can help improve your experience. If you are willing, please give me a call at your earliest convenience. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

October 04, 2022

I had a positive experience purchasing a new vehicle from Tom Wood Lexus. They listened to what I was looking for and communicated well once a vehicle became available. The delivery experience was great an More

by PCC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Report | Print
Oct 04, 2022 -

Tom Wood Lexus responded

There is nothing we love more than seeing our team deliver a five-star experience, so thank you for sharing this! We are glad that you found a new ride you love here at Tom Wood Lexus. Enjoy every mile, and congrats!

September 23, 2022

The service is prompt and communication easily understood. The facility is clean, comfortable and quiet. More

by fbhovde
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Report | Print
Sep 26, 2022 -

Tom Wood Lexus responded

Thank you for your great review! We're glad to hear that the team was communicative and nice to work with. See you next time here at Tom Wood Lexus!

September 22, 2022

Our service appointment went as planned and promised to our complete satisfaction With Cody Rep. More

by butch32h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Sep 22, 2022 -

Tom Wood Lexus responded

It was our pleasure to assist you with your service needs! Thank you for trusting Cody and the Tom Wood Lexus team to take great care of your vehicle, we hope to see you again down the road.

Sep 22, 2022 -

butch32h responded

Thank you!

September 17, 2022

Always happy with the communication and service I have received from Tom Wood Lexus. They do great work! More

by mvanmarter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan, Service Advisor
Report | Print
Sep 19, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

September 17, 2022

Kevin Dilk our Maintenance Supervisor was excellent! Professional, thorough with explanations and courteous. Facility was exceptionally clean and comfortable. Overall A+ experience. More

by John.schenkel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk, James Gamble
Report | Print
Sep 19, 2022 -

Tom Wood Lexus responded

John, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Kevin and the Tom Wood Lexus team. Drive safely, and we hope to see you back!

September 15, 2022

We like dealing with Katelyn and Shanan. Shanan has always gone above and beyond to help us when we bring our cars in for service. More

by DD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan in Service
Report | Print
Sep 16, 2022 -

Tom Wood Lexus responded

We really appreciate your confidence in Shanan, Katelyn, and the team! Thank you for continuing to choose Tom Wood Lexus, we look forward to the next opportunity to assist you.

September 13, 2022

Employees are very polite and knowledgeable. Clean and nice facility. They make the experience easy. More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Sep 14, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

September 11, 2022

Great service every time I bring my car in to Tom Wood Lexus. Thank you. More

by asowles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin.
Report | Print
Sep 12, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

September 11, 2022

Tom Wood Lexus has Supreme customer service and quality workmanship. Service Rep Shanan Willis is Awesome!! More

by Jerry S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Sep 12, 2022 -

Tom Wood Lexus responded

Jerry, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Shanan and the Tom Wood Lexus team. Drive safely, and we hope to see you back!

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