Back

Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews

4610 E 96th St

Indianapolis, IN

46240

Directions

By Type

1,168 Reviews of Tom Wood Lexus

October 15, 2022

Excellent service,great staff. No waiting time.very clean environment to wait in.The staff is very pleasant More

by Maakdaddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 17, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

October 15, 2022

Professional, quick, thorough. They are expensive but I would not take my Lexus anywhere else for service. More

by Tim.lewis28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Oct 17, 2022 -

Tom Wood Lexus responded

Thank you for the great review, Tim! We are glad to hear that you had such a successful and thorough service experience working with the Tom Wood Lexus team. Drive safely, and we are looking forward to seeing you back!

October 15, 2022

The service at Tom Wood Lexus is excellent! They came to pick up my Lexus for service and I live over an hour away from the dealership. They completed the service and informed me step-by-step e More

by Jssmith99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Lee
Oct 17, 2022 -

Tom Wood Lexus responded

Thanks so much for taking the time to recommend Tom Wood Lexus! We're happy to hear that your experience with us went off without a hitch. We look forward to seeing you again next time!

October 14, 2022

Mike and his team kept me informed and my car was ready when they told me it would be ready. He was very friendly and concerned about my satisfaction with the service I received. I will definitely be back More

by csrpnt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Oct 14, 2022 -

Tom Wood Lexus responded

Thanks for sharing your Tom Wood Lexus experience! We're elated that Mike and the team demonstrated our commitment to straightforward communication and customer satisfaction. We look forward to working with you again next time!

October 14, 2022

Great service, great tech. Sam shobe take care of my car and he was great More

by havo2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam shobe
Oct 17, 2022 -

Tom Wood Lexus responded

We are delighted that Sam and the team took such great care of your vehicle! Thank you for choosing Tom Wood Lexus for your service needs, we hope to work with you again down the road.

October 07, 2022

Mike was great and on time Car was perfect again no issues Nice and clean More

by Sdauby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike mccann
Oct 10, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that Mike delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Wood Lexus!

October 07, 2022

Fantastic customer service and support! A dealership that actually cares Salespeople not on commission so no pressure Superb service department ask for Cody Katelyn, Thomas, or Macken More

by Chawley201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mackenzie, Cody, Thomas , Katelyn Stahl, Katrina Jewell
Oct 10, 2022 -

Tom Wood Lexus responded

Thanks so much for giving Cody, Katelyn, Thomas, and Mackenzie a shoutout! There's nothing better than great feedback from our happy customers. Enjoy your new ride! - Tom Wood Lexus

October 06, 2022

I was very very Disappointed that I could not pick up my car after hours once it was completed. More

by Melissa
Friendliness
Recommend Dealer
Yes
Employees Worked With
Young lady at reception
Oct 11, 2022 -

Tom Wood Lexus responded

Melissa, I'm so sorry to hear that your maintenance visit did not go as hoped. We pride ourselves on our accommodating customer service and do our best within our given circumstances. I'd really appreciate the opportunity to speak with you directly so I can better understand the situation and see if there is a way I can help improve your experience. If you are willing, please give me a call at your earliest convenience. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

October 06, 2022

Wonderful service…great people…communication is great…the facility is fabulous, and you are treated well More

by Babasuzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Oct 06, 2022 -

Tom Wood Lexus responded

We are grateful for your confidence in our team! Thank you for choosing Tom Wood Lexus and for sharing your feedback. Drive safely!

October 04, 2022

I had a positive experience purchasing a new vehicle from Tom Wood Lexus. They listened to what I was looking for and communicated well once a vehicle became available. The delivery experience was great an More

by PCC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Oct 04, 2022 -

Tom Wood Lexus responded

There is nothing we love more than seeing our team deliver a five-star experience, so thank you for sharing this! We are glad that you found a new ride you love here at Tom Wood Lexus. Enjoy every mile, and congrats!

...
29
...