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Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,168 Reviews of Tom Wood Lexus

November 08, 2022

I have 2 Lexus vehicles. Besides the 450H suv and sc 430 being the best, I can always depend on the service. Customer service is the best! Shout out for Kevin who was o More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in service was on it!
Nov 09, 2022 -

Tom Wood Lexus responded

Chris, thank you for the great review! We are so glad to hear that you are confident in Kevin and the Tom Wood Lexus team to get the job done. Drive safely, and we hope to see you back again down the road!

November 04, 2022

Dealership provides exceptionally friendly and knowledgeable service. Service keeps in touch as to the progress of service. More

by Rcsutton50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Nov 04, 2022 -

Tom Wood Lexus responded

Thank you for this great rating! Tom Wood Lexus strives to deliver communicative and expert service to our customers. We hope you think of us for all of your Lexus needs!

November 04, 2022

Staff is very friendly and knowledgeable. They also keep you informed about what us needed for your car and how loony it might take. More

by lakelemon4me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Nov 04, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

October 27, 2022

Ron Rice is an outstanding technician and we do not trust our car with anyone else. More

by debbiedean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas, Ron Rice, Ryan Garland
Oct 28, 2022 -

Tom Wood Lexus responded

We are thrilled that Ron and the team gave you a five-star experience! Thank you for choosing Tom Wood Lexus and for sharing your feedback. Drive safely!

October 26, 2022

I was really impressed by how I was greeted and how the service specialist explained everything to me , I was in and out . Five stars ⭐️ from me I will be back again for sure. More

by Elymarco1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk 5 starts
Oct 26, 2022 -

Tom Wood Lexus responded

We are delighted that our team was so welcoming and attentive! Thank you for coming to Tom Wood Lexus and for stopping by to leave a review. Drive safely until we see you next!

October 26, 2022

I appreciate the proactive approach. My experience was great. Booking appointment is very easy and the staff is very helpful by offering and providing loaner vehicle while my car is bein More

by arwin.adityavarna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Oct 27, 2022 -

Tom Wood Lexus responded

Our team is always happy to help you out! Thanks for supporting Tom Wood Lexus and please let us know if you need anything down the line!

October 21, 2022

Would be 5 stars if not for price of service. I appreciate the quality of service you provide but $900 for a routine brake job is not reasonable. More

by Jow3441
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Travis
Oct 24, 2022 -

Tom Wood Lexus responded

We strive to offer competitive prices, so I apologize if our services' costs felt out of reach. I will share this feedback with my team to help us improve moving forward, and if there is anything else I can do for you, please don't hesitate to reach out. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

October 21, 2022

Chris Voivodas did a great job! Service was very good. Biggest reason I own a Lexus. More

by vicksterent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Oct 24, 2022 -

Tom Wood Lexus responded

Thank you for leaving Chris and Tom Wood Lexus a five-star review! We are thrilled to have you as a valued customer and provide you with excellent service. See you down the road!

October 20, 2022

I came to the Lexus dealership service department due to an error message on my RX dashboard. Shanan assisted me with getting the problem fixed and kept me informed throughout the entire process. She’s very More

by Tanisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Oct 21, 2022 -

Tom Wood Lexus responded

We will gladly let Shanan know you appreciated all of the help with your vehicle concerns. "Passionate, polite, professional, and communicative" are words we love to see in our customer's feedback. If there is anything else that you or your Lexus RX need, please let us know! - Tom Wood Lexus

October 15, 2022

A little busy but they provide, great service. I love there texting service and hands free paying options. More

by Shannie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Oct 17, 2022 -

Tom Wood Lexus responded

Thank you for sharing your feedback! We really appreciate your business here at Tom Wood Lexus and we hope to see you again down the road. Have a wonderful day!

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