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Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,168 Reviews of Tom Wood Lexus

December 01, 2022

Very professional and straightforward on all costs and fees. Pleasure to work with this dealership More

by jdsuddenly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Dec 01, 2022 -

Tom Wood Lexus responded

Thank you for the great review of us here at Tom Wood Lexus! We are pleased to hear about your positive experience with our team and we hope to see you down the road!

November 30, 2022

Great service! Scheduling was easy, valet service was superb, car was clean upon return. Stellar! More

by Mommadoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick (valet service)
Report | Print
Dec 01, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

November 23, 2022

The service advisors are so kind and professional. From the moment you drive up you are greeted by a friendly advisor. The dealership is a clean comfortable place if you have to wait on your car. More

by cshobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Nov 23, 2022 -

Tom Wood Lexus responded

Thank you for this great review! We are thrilled to hear that you felt taken care of by our team here at Tom Wood Lexus.

November 19, 2022

Awesome service and appreciate Greg Busches level of service. I feel very much appreciated as a customer More

by Ronanddarli78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Busche
Report | Print
Nov 21, 2022 -

Tom Wood Lexus responded

Thank you for this great review! We are thrilled to hear that you felt taken care of by Greg and the Tom Wood Lexus team.

November 17, 2022

Work done when they said it would be finished. Everyone was very polite and courteous. More

by Rosemary Andrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Report | Print
Nov 17, 2022 -

Tom Wood Lexus responded

Rosemary, thank you for the great review! We appreciate your support and hope to see you back again at Tom Wood Lexus. Safe travels!

November 15, 2022

My experience with Tom Wood Lexus was professional. Elizabeth Slider and her team made the purchase seamless. Everything explained well. Pleasant friendly staff.altogether a god experience. More

by Jsanigar
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elizabeth Lister
Report | Print
Nov 16, 2022 -

Tom Wood Lexus responded

We are so happy our Tom Wood Lexus team earned your five stars and congratulations on the new Lexus. Elizabeth will appreciate the shoutout! Enjoy the ride and we hope to see you again down the road!

November 14, 2022

I was out of town and needed help with my Lexus LS. Both Alicia and Mike were outstanding in correcting my problem. Mike kept me informed and discussed options for correcting my problem. The service w More

by Wellemej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann, Alicia
Report | Print
Nov 14, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Alicia, Mike, and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

November 13, 2022

Staff are friendly, courteous and professional. They explain costs and services well and allow you to choose rather than pressure you. More

by OctagonL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Report | Print
Nov 14, 2022 -

Tom Wood Lexus responded

Thank you for the lovely shoutout to our team here at Tom Wood Lexus! We hope to see you again next time!

November 11, 2022

Tom Wood sales and service people throughout the lease and lease buyout were always helpful and handled in a professional manner. More

by Edmund Schisler
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Report | Print
Nov 13, 2022 -

Tom Wood Lexus responded

Edmund, thank you for reviewing us! We are so glad to hear that Tom delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Tom Wood Lexus!

November 11, 2022

Dakota was excellent. He kept us informed of progress and made certain items we requested were done. This was a much better experience than a few weeks ago. I would reques More

by Pixie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota.
Report | Print
Nov 11, 2022 -

Pixie responded

Dakota was excellent. He kept us informed and made certain all our requests were done. This was a much better experience than a few weeks ago. We would request to work with Dakota next time we visit.

Nov 18, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that Dakota delivered such an outstanding service experience. We appreciate you giving us another chance and hope to see you back again at Tom Wood Lexus. Safe travels!

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