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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

January 10, 2023

I love the service I get here. They make you feel valued and seen. They listen to your questions and provide solutions that are conscientious. My service consultant Greg Busche is More

by Shelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Busche, Betty Wills
Report | Print
Jan 10, 2023 -

Tom Wood Lexus responded

Greg is one of the best in the business and we are happy to see that you had the chance to work with him, Shelly! Thank you for choosing Tom Wood Lexus and we will see you next time!

January 10, 2023

Great service. Exceptional customer service. Tom Wood Lexus goes thr extra mile to service your vehicle. More

by Tavellana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Jackson-Willis
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Jan 10, 2023 -

Tom Wood Lexus responded

Thanks for this great review of Tom Wood Lexus! It is exciting to hear that you have felt taken care of by our team. We are here to help with any of your service needs!

January 09, 2023

Great work! The cost is high.I like my lexus! God bless this Dealership.Keep up good work! More

by maryaglover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor-Shanan Jackson
Report | Print
Jan 09, 2023 -

Tom Wood Lexus responded

Thanks for your great review! We are glad that the Tom Wood Lexus team took excellent care of your vehicle. See you next time!

January 08, 2023

Great service, very accommodating dealership. Always willing to make sure you are 100 percent satisfied. More

by billie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Zachary Soutendijk
Report | Print
Jan 09, 2023 -

Tom Wood Lexus responded

Thanks for your review, Billie. We are glad that the team was accommodating and nice to work with. We appreciate your business and these kind words here at Tom Wood Lexus.

January 07, 2023

They do good work but the cost for an oil change or checkup is too high. More

by janetschuman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 10, 2023 -

Tom Wood Lexus responded

Thank you for your valuable feedback, Janet. As we continue to grow and improve, reviews like these go a long way. Thank you for supporting Tom Wood Lexus and please let us know if you need anything at all!

January 07, 2023

Great cars, just have to wait to get a car, it took a long time More

by Bokeeliajim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Gamble
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Jan 07, 2023 -

Bokeeliajim responded

This is to verify response. Thanks. Need to change your rater review, This is too cumbersome for us that are computer challenged. Not only is this cumbersome, all the new cars are too much of a learning curve for us old folks especially when our young folks that helps us with these techie issues no longer live near.

Jan 09, 2023 -

Tom Wood Lexus responded

Thank you for the 5-star review. We are happy to see that you are enjoying your new car!

January 06, 2023

They are very helpful and always available to answer questions. We appreciate them and consider them friends. More

by Marcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Haldeman and Doug Rominger
Report | Print
Jan 06, 2023 -

Tom Wood Lexus responded

Marcia, we are lucky to have you as a Tom Wood Lexus customer! Thanks for the five stars, and we'll see you next time.

January 06, 2023

Work was well done and done quickly. Cody was very helpful as usual! The process was easy. More

by barry.Staldine@Gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Schuler
Report | Print
Jan 06, 2023 -

Tom Wood Lexus responded

Thank you, Barry! We appreciate your five stars and kind words for Cody. Until next time! - The Tom Wood Lexus Team

January 02, 2023

We have been Lexus owners since 2003 (ES and 2 SUVs)and have had our car serviced at Tom Wood Lexus since then. Certainly reliable and top rated cars. We are fortunate to have Greg Busch as our service pro More

by Happy2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Bush
Report | Print
Jan 03, 2023 -

Tom Wood Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Greg and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

December 31, 2022

Cody is the service advisor I use and he is amazing. Knowledgeable and knows his stuff. I will often refer my friends who are Lexus owners to him. More

by vena1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Report | Print
Jan 02, 2023 -

Tom Wood Lexus responded

Thank you for this excellent review of Cody and Tom Wood Lexus! We truly appreciate your loyal business and hope you have a lovely day!

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