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Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,168 Reviews of Tom Wood Lexus

March 15, 2023

Great Dealer, professional and courteous. They do a good job and are on time. Rick and Eddie are great on pickup More

by Mojo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Mar 16, 2023 -

Tom Wood Lexus responded

Rick, Eddie, and the team appreciate your support! Thank you, from your friends at Tom Wood Lexus.

March 15, 2023

Tom Wood Lexus is a great place for sales or service! Always professional and service is great! More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Mar 15, 2023 -

Tom Wood Lexus responded

Kathy, thank you for reviewing Tom Wood Lexus! See you next time!

March 10, 2023

Service technician was Very friendly, knowledgeable and helpful with a comfortable and nicely stocked waiting area. More

by Rob.Woessner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Travis Keller
Mar 10, 2023 -

Tom Wood Lexus responded

Rob, thank you for the review! We appreciate your support and hope to see you back again at Tom Wood Lexus. Safe travels!

March 08, 2023

Friendly staff and easy process and top-notch vehicles. Exceptional service for my car. Thanks More

by Kimia
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Gamble
Mar 10, 2023 -

Tom Wood Lexus responded

Kimia, thank you for the review! We are so glad to hear that you had a successful experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

February 22, 2023

Doug’s customer service was exceptional! Straight forward on providing pertinent information and very helpful! More

by andrew_isakson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Feb 22, 2023 -

Tom Wood Lexus responded

Thanks for the great review of Tom Wood Lexus, Andrew. Doug will appreciate your kind words!

February 21, 2023

Another smooth, seamless service visit to keep my Lexus in fine condition. I appreciate the loaner vehicle and reasonable service time to keep my day on schedule, along with the updates from my service adv More

by Rt317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Almeida, Dakota
Feb 22, 2023 -

Tom Wood Lexus responded

Thank you for taking a moment to let others know about your recent service experience working with Daktoka. We're pleased our commitment to great customer care stood out to you. Have a good day! - Tom Wood Lexus

February 17, 2023

My recent visit to Tom Wood was phenomenal. I did not have an appointment, yet the staff person, Alexis, made time to inspect my vehicle immediately. Sam Shobe, in particular, extended a versio More

by JKent695
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Shobe, Alexis
Feb 17, 2023 -

Tom Wood Lexus responded

Bob - It's great to hear that Alexis and Sam took such great care of you! Thank you for choosing Tom Wood Lexus and for sharing your experience. Take care!

February 16, 2023

Service Advisor provided timely updates on the progress in completing work on my SUV and was diligent in helping me to request rewards redemption on my Lexus Visa card. More

by Judith Ann Fulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCan
Feb 16, 2023 -

Tom Wood Lexus responded

Judith, thank you for sharing your excellent 5-star experience with our service team! Come by Tom Wood Lexus anytime you need!

February 13, 2023

Shannon was an excellent consultant help me with my car problem l was walk in and needed help that day .Got me in on my way that same that’s why I will always use Tom Wood Lexus. More

by Bobmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Jackson
Feb 14, 2023 -

Tom Wood Lexus responded

We are glad to hear that you felt taken care of by Shannon. Thank you for being a loyal customer of Tom Wood Lexus, Bob!

February 04, 2023

The service department does an excellent job getting my vehicle in for service when needed and an excellent job in serving the vehicle. More

by Avammoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon in the service department
Feb 06, 2023 -

Tom Wood Lexus responded

Thank you for trusting our Tom Wood Lexus service team to assist you and your vehicle. Safe driving out there!

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