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Tom Wood Lexus

Indianapolis, IN

4.9
1,216 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,216 Reviews of Tom Wood Lexus

July 09, 2023

One of the best buying experiences we’ve had. No pressure from our salesman, just friendliness and great service from everyone we encountered there. Would highly recommend seeing James Gamble f More

by LL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse was awesome too, James Gamble
Jul 10, 2023 -

Tom Wood Lexus responded

Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with James and the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

June 27, 2023

Clean dealership. Nice people. Efficient service. Service representative was attentive to customer concerns. Timely work completed when promised. More

by prisk54
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Kelly
Jun 27, 2023 -

Tom Wood Lexus responded

Thank you for the great review! We're glad to hear that you had a positive experience at Tom Wood Lexus. Our team is committed to providing excellent service, and we appreciate your feedback. Have a wonderful day!

June 27, 2023

Awesome experience and they did a great job on my car. I’ll surely recommend them More

by BIODUN.ADEYEMI901
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Jun 27, 2023 -

Tom Wood Lexus responded

We are elated to hear you had a five-star experience here at Tom Wood Lexus!

June 24, 2023

Great service from your advisors Shannon always fabulous. Your mechanics need more training they left my check engine light on kept me late from my lunch break 1 and a half hours More

by abyalkut
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shannon
Jun 26, 2023 -

Tom Wood Lexus responded

Thank you for the review. We are proud to have Shannon on our team and are glad to hear that she delivered top-notch service. We appreciate your feedback and hope to earn your business again down the road. Safe travels!

June 23, 2023

Quick and thorough service. Service attendant was prompt and considerate and had vehicle ready on time. More

by Kp
Workmanship
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Jun 26, 2023 -

Tom Wood Lexus responded

This is exactly the kind of feedback we work hard for at Tom Wood Lexus! Thanks for the stellar review. Safe travels!

June 20, 2023

The service was wonderful, the car was washed and looked great. The service representative was not professional. He harped about the inability to provide 45 minutes turnaround as the appointment was made. H More

by ajbell41356
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Rep
Jun 26, 2023 -

Tom Wood Lexus responded

Thank you for sharing your review. We appreciate your positive feedback regarding the service you received and the cleanliness of your car upon pick-up. However, it's concerning to hear about the interaction you had with a member of our team, as it's never our intention to mistreat or undervalue our customers. Your business is very important to us and I want to personally address your concerns. Would you consider reaching out to me at your earliest convenience so that we can discuss these matters together? --Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

June 20, 2023

Very limited inventory to see in person and services are overpriced and never run on time. More

by rick_goodman1
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mike McCann
Jun 26, 2023 -

Tom Wood Lexus responded

Thank you for sharing this feedback with the team. We aim to provide excellent options and prices for our clients, so we are sorry if we have fallen short. I would be happy to discuss this further and see how I can improve your experience with us. Please reach out to me at any time. Alexis Walters - Assistant Service Manager - 317-580-2821

June 15, 2023

Just had new reman amp put in my 2008 GX. Problem being the CD unit was not addressed. Perhaps you can solve that problem at later date. The GX was at your dealership for several days. More

by James Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dakota was my service rep. Came in because radio was cutting in and out
Jun 16, 2023 -

Tom Wood Lexus responded

James, I am sorry to hear that your maintenance experience took longer than hoped and that your vehicle is in need of additional service. I'd like to step in so that I may address your concerns directly and try to make things right. I will take a look for your information, but, in the meantime, please reach out to me at your convenience. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

June 13, 2023

Excellent service and follow-up during the sale and service of my vehicle. I highly recommend Tom Wood Lexus! More

by tjj3645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivadas
Jun 13, 2023 -

Tom Wood Lexus responded

Thank you for this 5-star review of Tom Wood Lexus! See you next time!

June 09, 2023

Mike McCann is the best service advisor I have worked with in 50 years of driving. He advised me in services needed, not trying to sell services I did not need. More

by L_harrison_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 12, 2023 -

Tom Wood Lexus responded

This is great to hear! It was our pleasure to complete your vehicle's service! Mike and the Tom Wood Lexus team thank you for your business and wish you safe travels down the road!

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