Tom Wood Lexus

Shanan offered great customer service and explained I didn't need a service the tech put on the report, saving me money. didn't need a service the tech put on the report, saving me money. More

Good customer service and a lot of information and good Good deal no money down. good Good deal no money down. More

Michael was so helpful! He was very patient with us. He gave us the space and time that we needed to discuss and make our final decision. Steve in technology walked us th He was very patient with us. He gave us the space and time that we needed to discuss and make our final decision. Steve in technology walked us through everything and told us to call him or stop in anytime if we had questions. We had an overall fantastic experience! More

extremely courteous staff who made the buying process not only easy but pleasant. I was kept well informed of status and left feeling well satisfied. only easy but pleasant. I was kept well informed of status and left feeling well satisfied. More

Always prompt, attentive, polite and competent. Sam communicated with me quickly and was great at explaining what needed to be done. Great service always at Tom Wood Lexus!!! Sam communicated with me quickly and was great at explaining what needed to be done. Great service always at Tom Wood Lexus!!! More

Excellent service. Service writers are knowledgeable and helpful. Not much more to say, thank you very much Service writers are knowledgeable and helpful. Not much more to say, thank you very much More

Mike McCann in the service department went above and beyond. My schedule does not always permit staying onsite for service, and a loaner was available. Everyone in the service department go above an beyond. My schedule does not always permit staying onsite for service, and a loaner was available. Everyone in the service department go above and beyond. Much appreciated! More

Very good services and kind people to help you with all your business and personal 👍 your business and personal 👍 More

Horrible customer service. I bought a brand new Lexus RX 350 for $68,000 from Tom Wood Lexus for retail sticker price in 2022. When it arrived after i waited for it to come in I bought a brand new Lexus RX 350 for $68,000 from Tom Wood Lexus for retail sticker price in 2022. When it arrived after i waited for it to come in for several weeks the door was damaged and did not close properly. They then got me another car that in December 2022 was involved in a hit and run accident. My vehicle has been at an auto body shop since then waiting on a standard core support part that is approximately $137. They have none of these standard parts and continue to provide me with monthly estimate time of arrivals that never result in the part actually coming in. They refuse to provide a loaner vehicle or do anything else to help out despite this being a common part that they can not get. Yet, they had no problem selling me a brand new vehicle at the highest price, knowing they were having supply issues, yet will do nothing to assist now. I will never buy a Lexus again, and certainly will never buy a vehicle from Tom Wood Lexus ever again. More

The receptionist and the service team were great! Super helpful and friendly! They let my dog wait with me too Super helpful and friendly! They let my dog wait with me too More