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Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,168 Reviews of Tom Wood Lexus

April 18, 2023

My husband & I have been satisfied customers of Tom Wood Lexus for 15 years. Excellent service, wonderful vehicles. Have owned Mercedes, BMW’s in the past. Will never own anything but Lexus. More

by Kathy Ladavac
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shanan in Customer Service, Alexis in Service Department , Betty Wills
Apr 19, 2023 -

Tom Wood Lexus responded

Happy customers make us happy, Kathy, and we're elated that you and your husband have enjoyed working with us over the years! We truly appreciate your loyalty and are delighted to hear that you find our vehicles fantastic. Thank you for your kind words and for choosing Tom Wood Lexus as your preferred dealership!

April 15, 2023

Very helpful and professional service advisor. Was able to find issue and also had good knowledge of my car's history and the repair was covered by Lexus itself More

by noramoreira2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Shobe
Apr 19, 2023 -

Tom Wood Lexus responded

We are thrilled to hear that our service advisor provided you with helpful and professional service, and that they were able to quickly identify and resolve the issue with your vehicle. Thank you for choosing Tom Wood Lexus and for sharing your positive experience.

April 15, 2023

Mike McCann was my service advisor and was attentive, explained everything well and was timely, including drop off of car, phone calls regarding status and notifications of service completion. His ser More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann in service
Apr 18, 2023 -

Tom Wood Lexus responded

Mimi, thank you for sharing your positive experience with Mike and the team at Tom Wood Lexus! We're thrilled to hear that your service was excellent and that Mike was attentive, timely, and informative. We appreciate your business and hope to see you again in the future.

April 14, 2023

The facility is cleaned. Customer service agent is friendly and professional. Service check was done in a timely manner. Thanks More

by GX460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 19, 2023 -

Tom Wood Lexus responded

We appreciate your high rating and kind words about our facility and staff at Tom Wood Lexus! Thank you for choosing us for your service needs and we look forward to seeing you again in the future.

April 14, 2023

Clean and friendly personnel’s. Prompt service. Knowledgeable service advisor and just in time update. More

by Rey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Apr 19, 2023 -

Tom Wood Lexus responded

Thanks for the fantastic review of Tom Wood Lexus, Rey! We appreciate your business and hope to see you again down the road.

April 14, 2023

The service sept is always very accommodating and the pleasant. Will always use them to service my car. More

by cindy.kiesel
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
Apr 19, 2023 -

Tom Wood Lexus responded

Cindy, we appreciate your five-star review for Tom Wood Lexus! It's great to hear that our service team was accommodating and pleasant during your visit. Thank you for choosing us for your car's service needs.

April 11, 2023

Excellent dealership! It is so convenient when you purchase your vehicle that they come to your home to get it for service. This is a great benefit. I highly recommend More

by Jssmith99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Dawson
Apr 19, 2023 -

Tom Wood Lexus responded

Thank you for recommending Tom Wood Lexus! It's our pleasure to make your experience as convenient as we can. Drive safe, and we look forward to working with you again down the road!

April 10, 2023

James was very easy to deal with and provided excellent information throughout the process. I compared prices from all over the eastern US and theirs was the lowest; important but not the sole factor in my More

by KYBourbonMan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Gamble
Apr 18, 2023 -

Tom Wood Lexus responded

Thank you for the great feedback! We are proud to have earned your support and happy to hear that you had such an excellent experience working with James. Drive safely, and we are wishing you many happy miles in your new vehicle! - The Tom Wood Lexus Team

April 03, 2023

Shanan is the best service rep! Explains everything well, goes the extra mile for you and always has a smile and happy to help out. She’s my favorite service rep and if you ask for More

by nitrolian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Apr 03, 2023 -

Tom Wood Lexus responded

Thank you for the review! We appreciate the kind feedback about Shanan and hope to see you again at Tom Wood Lexus. Safe travels!

April 03, 2023

Great service from Dakota! Wondering why my rewards were not applied to my cost of service? More

by Stevensk6167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Alemeida
Apr 04, 2023 -

Tom Wood Lexus responded

Steven, thank you for the review! We are glad to hear that Dakota was able to get the job done. With regard to the rest of your feedback, I would be happy to speak with you to see what more I can do to assist with your rewards. If you are willing, please feel free to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

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