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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

May 26, 2023

I hope this dealership will be better in future. And I wish them to be best as soon as possible.I hope I will have high quality for maintenance in future.But bad voice more than week ago.And before m More

by SW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic
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May 26, 2023 -

SW responded

I hope in future I will have high quality.

May 31, 2023 -

Tom Wood Lexus responded

Thank you for taking my phone call and for meeting with me personally at the dealership. Again, I apologize that I was out of the dealership at a Lexus Corporate meeting on the West Coast when you requested to meet with me. If you have any questions about the complete multi-point inspection completed, please contact me. Additionally, since you just bought this vehicle from a private party a week ago, we need to wait until you complete your BMV paperwork before you can trade the vehicle. My personal cell number is (317) 586-5485 if you need to contact me and review any matter related to your vehicle. Bart Schlosser – General Manager.

Jun 04, 2023 -

SW responded

Hi I still have issues with my car some bad voice when engine is cold .It’s happened after my car was broken in dealership.

Jun 04, 2023 -

SW responded

Now bad voice more than one week ago

May 23, 2023

Excellent service. Work was done on time. Agent was very professional. I really love Tom Wood Lexus. More

by kovjonathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Report | Print
May 23, 2023 -

Tom Wood Lexus responded

We're thrilled that you had an excellent service experience with us! Our team at Tom Wood Lexus is committed to providing timely, professional care for every customer's vehicle. Thank you for sharing your kind words and for choosing us as your preferred dealership. We hope to see you again soon!

May 23, 2023

Yes Customer Service still exists somewhere in the world post-Covid— Chik Filet and LEXUS! Had awesome service. My car is 5 years old 160k miles and still running like new. More

by Jerry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannan Willis
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May 24, 2023 -

Tom Wood Lexus responded

Thanks for such a kind review, Jerry! Outstanding customer service is what we strive for here at Tom Wood Lexus and it is our pleasure to ensure your car continues to run smoothly for many miles to come. See you next time!

May 20, 2023

Katlyn was very persistent to find the exact RX500H we wanted with all options requested. More

by Dickworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Report | Print
May 22, 2023 -

Tom Wood Lexus responded

We are thrilled to hear about your positive sales experience with Kaitlyn here at Tom Wood Lexus! We work hard to find the perfect vehicles for our customer's needs and requests and we are glad that Kaitlyn did a great job exemplifying what we stand for. Thank you for your review and safe travels ahead!

May 18, 2023

Service was efficient, Dakota Almeida was AMAZING, and all the work was completed on time! More

by MWiley12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Report | Print
May 18, 2023 -

Tom Wood Lexus responded

It's absolutely fantastic to hear Dakota provided a prompt and efficient service experience here at Tom Wood Lexus. We hope to be of assistance for any future service needs! Until then, drive safe!

May 14, 2023

Bought a 2023 RX 350H w/the help of Derrick Motley and Jesse Haldeman. Derrick and Jesse couldn't have been more helpful as they answered every question and helped make all the details "easy". Great com More

by Dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Motley and Jessica Haldeman
Report | Print
May 15, 2023 -

Tom Wood Lexus responded

Thank you for the review! We're so pleased to hear that Derrick and Jesse were able to assist you with the purchase of your 2023 Lexus RX 350h. We're lucky to have them on the Tom Wood Lexus team and will be sure to pass on the kind words. Drive safely in your new vehicle, and we hope to see you back again down the road!

May 11, 2023

Excellent routine service. Loved the complimentary car so we didn’t have to wait at the dealership while service was performed. More

by Columbus Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Report | Print
May 11, 2023 -

Tom Wood Lexus responded

We really appreciate you taking the time to share your experience after your routine service with us at Tom Wood Lexus! We're glad that you enjoyed our complimentary car service, which is just one of the many ways we try to make our customers' lives easier. Thanks so much for your support and we hope to see you again!

May 11, 2023

Absolutely love TW Lexus! I’ve been a lease customer more than 20 years. Whether dealing with a new car salesperson or the maintenance crew, the service is ALWAYS 1st class! More

by Deeduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance and service
Report | Print
May 11, 2023 -

Tom Wood Lexus responded

We are grateful to hear that you've enjoyed being with us for over 20 years at Tom Wood Lexus! Thank you for sharing your experience and supporting our team. We're thrilled to know that whether it's sales or maintenance, we've provided you with first-class service every time. We hope to continue serving you for many years to come!

May 11, 2023

Absolutely love TW Lexus. A repeat lease customer more than 20 years. New car sales/lease staff are EXCELLENT. The service/maintenance staff always get it right! A great deale More

by Deeduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service/maintenance
Report | Print
May 11, 2023 -

Tom Wood Lexus responded

We are thrilled to have served you for over 20 years! It's great to hear that our sales and service teams always hit the mark! Thank you for choosing Tom Wood Lexus as your dealership of choice.

May 05, 2023

We have been satisfied customers of Tom Wood Lexus for 8 years. James Gamble provided great service. He is professional, polite, and kind. Steve Card was also very helpful in explaining all the workings an More

by terrimeans
Recommend Dealer
Yes
Employees Worked With
Steve Card, James Gamble
Report | Print
May 05, 2023 -

Tom Wood Lexus responded

It's wonderful to see your feedback! We're glad that you've been satisfied with our services for 8 years. James and Steve are both great members of our team and we're happy to hear that they provided prompt and excellent service while explaining the workings of the car. We appreciate your support and hope to see you again soon here at Tom Wood Lexus!

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