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Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,168 Reviews of Tom Wood Lexus

May 23, 2023

Yes Customer Service still exists somewhere in the world post-Covid— Chik Filet and LEXUS! Had awesome service. My car is 5 years old 160k miles and still running like new. More

by Jerry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannan Willis
May 24, 2023 -

Tom Wood Lexus responded

Thanks for such a kind review, Jerry! Outstanding customer service is what we strive for here at Tom Wood Lexus and it is our pleasure to ensure your car continues to run smoothly for many miles to come. See you next time!

May 20, 2023

Katlyn was very persistent to find the exact RX500H we wanted with all options requested. More

by Dickworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
May 22, 2023 -

Tom Wood Lexus responded

We are thrilled to hear about your positive sales experience with Kaitlyn here at Tom Wood Lexus! We work hard to find the perfect vehicles for our customer's needs and requests and we are glad that Kaitlyn did a great job exemplifying what we stand for. Thank you for your review and safe travels ahead!

May 18, 2023

Service was efficient, Dakota Almeida was AMAZING, and all the work was completed on time! More

by MWiley12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
May 18, 2023 -

Tom Wood Lexus responded

It's absolutely fantastic to hear Dakota provided a prompt and efficient service experience here at Tom Wood Lexus. We hope to be of assistance for any future service needs! Until then, drive safe!

May 14, 2023

Bought a 2023 RX 350H w/the help of Derrick Motley and Jesse Haldeman. Derrick and Jesse couldn't have been more helpful as they answered every question and helped make all the details "easy". Great com More

by Dave
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Motley and Jessica Haldeman
May 15, 2023 -

Tom Wood Lexus responded

Thank you for the review! We're so pleased to hear that Derrick and Jesse were able to assist you with the purchase of your 2023 Lexus RX 350h. We're lucky to have them on the Tom Wood Lexus team and will be sure to pass on the kind words. Drive safely in your new vehicle, and we hope to see you back again down the road!

May 11, 2023

Absolutely love TW Lexus. A repeat lease customer more than 20 years. New car sales/lease staff are EXCELLENT. The service/maintenance staff always get it right! A great deale More

by Deeduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service/maintenance
May 11, 2023 -

Tom Wood Lexus responded

We are thrilled to have served you for over 20 years! It's great to hear that our sales and service teams always hit the mark! Thank you for choosing Tom Wood Lexus as your dealership of choice.

May 11, 2023

Excellent routine service. Loved the complimentary car so we didn’t have to wait at the dealership while service was performed. More

by Columbus Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann
May 11, 2023 -

Tom Wood Lexus responded

We really appreciate you taking the time to share your experience after your routine service with us at Tom Wood Lexus! We're glad that you enjoyed our complimentary car service, which is just one of the many ways we try to make our customers' lives easier. Thanks so much for your support and we hope to see you again!

May 11, 2023

Absolutely love TW Lexus! I’ve been a lease customer more than 20 years. Whether dealing with a new car salesperson or the maintenance crew, the service is ALWAYS 1st class! More

by Deeduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance and service
May 11, 2023 -

Tom Wood Lexus responded

We are grateful to hear that you've enjoyed being with us for over 20 years at Tom Wood Lexus! Thank you for sharing your experience and supporting our team. We're thrilled to know that whether it's sales or maintenance, we've provided you with first-class service every time. We hope to continue serving you for many years to come!

May 05, 2023

We have been satisfied customers of Tom Wood Lexus for 8 years. James Gamble provided great service. He is professional, polite, and kind. Steve Card was also very helpful in explaining all the workings an More

by terrimeans
Recommend Dealer
Yes
Employees Worked With
Steve Card, James Gamble
May 05, 2023 -

Tom Wood Lexus responded

It's wonderful to see your feedback! We're glad that you've been satisfied with our services for 8 years. James and Steve are both great members of our team and we're happy to hear that they provided prompt and excellent service while explaining the workings of the car. We appreciate your support and hope to see you again soon here at Tom Wood Lexus!

April 30, 2023

Always a great service experience from Shannon Jackson. She is polite helpful and keeps me informed. More

by M Haase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Jackson
May 01, 2023 -

Tom Wood Lexus responded

Thank you for the review! We are so glad to hear that Shannon delivered such a successful service experience. Drive safely, and we hope to see you back at Tom Wood Lexus!

April 28, 2023

The work they do is excellent and completed on time. It is not cheap, but good work rarely is. More

by Lynnhjoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Apr 28, 2023 -

Tom Wood Lexus responded

Thanks for sharing this feedback with the Tom Wood Lexus team.

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