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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

June 20, 2023

Very limited inventory to see in person and services are overpriced and never run on time. More

by rick_goodman1
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mike McCann
Report | Print
Jun 26, 2023 -

Tom Wood Lexus responded

Thank you for sharing this feedback with the team. We aim to provide excellent options and prices for our clients, so we are sorry if we have fallen short. I would be happy to discuss this further and see how I can improve your experience with us. Please reach out to me at any time. Alexis Walters - Assistant Service Manager - 317-580-2821

June 15, 2023

Just had new reman amp put in my 2008 GX. Problem being the CD unit was not addressed. Perhaps you can solve that problem at later date. The GX was at your dealership for several days. More

by James Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dakota was my service rep. Came in because radio was cutting in and out
Report | Print
Jun 16, 2023 -

Tom Wood Lexus responded

James, I am sorry to hear that your maintenance experience took longer than hoped and that your vehicle is in need of additional service. I'd like to step in so that I may address your concerns directly and try to make things right. I will take a look for your information, but, in the meantime, please reach out to me at your convenience. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

June 13, 2023

Excellent service and follow-up during the sale and service of my vehicle. I highly recommend Tom Wood Lexus! More

by tjj3645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivadas
Report | Print
Jun 13, 2023 -

Tom Wood Lexus responded

Thank you for this 5-star review of Tom Wood Lexus! See you next time!

June 09, 2023

Mike McCann is the best service advisor I have worked with in 50 years of driving. He advised me in services needed, not trying to sell services I did not need. More

by L_harrison_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 12, 2023 -

Tom Wood Lexus responded

This is great to hear! It was our pleasure to complete your vehicle's service! Mike and the Tom Wood Lexus team thank you for your business and wish you safe travels down the road!

June 06, 2023

Great service. However, I was not happy about the trade in offered for my corvette. More

by Carter2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Report | Print
Jun 07, 2023 -

Tom Wood Lexus responded

Carter, we are pleased to hear that you enjoyed the service we provided. However, we are disappointed to hear that you were not satisfied with the trade-in offered for your Corvette. We strive to provide the best trade-in offers for all of our customers and we apologize if you felt that this was not the case. I would like to learn more about your experience and assist in the best possible way. If you are willing, would you please reach out to me directly? Thank you, Bart Schlosser - General Manager - 317-586-5485

June 04, 2023

Had a flawless pickup from the Airport, was greeted as soon as I entered the Dealership, Paperwork was ready, Car was already detailed, filled with fuel, Sale-associate, Sales Manager treated me with resp More

by wmveal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Rominger
Report | Print
Jun 05, 2023 -

Tom Wood Lexus responded

Thank you for the review! We are thrilled to hear that you had such a successful purchase experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back again down the road!

June 02, 2023

Easy to schedule maintenance, great communication and service. Highly recommend to all friends and colleagues. More

by trishsterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Bell
Report | Print
Jun 02, 2023 -

Tom Wood Lexus responded

Thank you for recommending Tom Wood Lexus! We're thrilled to hear scheduling maintenance was so smooth and that our team offered fantastic assistance. We look forward to working with you next time!

June 01, 2023

Always on time and the communication is fantastic. Everyone is very helpful, inlding Greg during this visit. More

by M & A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, Service Advisor
Report | Print
Jun 02, 2023 -

Tom Wood Lexus responded

Thank you for the review! It's great to hear that Greg and our team provided fantastic communication and helpful service during your visit. Thank you for choosing Tom Wood Lexus!

May 28, 2023

Mike is by far the best customer service representative I have had in my 15+ years with Lexus. He's attentive, explains the details of the service and has a very pleasant demeanor. I never feel like I'm just More

by Shaneca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Report | Print
May 30, 2023 -

Tom Wood Lexus responded

We are thrilled to hear about your positive experience with Mike. It is important for us to ensure our clients always feel valued. Thank you for trusting us with your vehicle needs for the past 15+ years. We hope to continue providing you with the same excellent service in the future.

May 26, 2023

Always very courteous , listens to the customer, very honest with pricing, and top concern is vehicle safety More

by Rxkramerpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Report | Print
May 26, 2023 -

Tom Wood Lexus responded

Thank you for the review! We appreciate your business and hope to see you again at Tom Wood Lexus. Safe travels!

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