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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

August 12, 2023

The best service department anywhere. Hands down. They really care about making the customer happy and it’s been that way for a long time. More

by RayM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann, Shannon
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Aug 14, 2023 -

Tom Wood Lexus responded

Ray, we're delighted to know you've consistently received top-notch service at our Tom Wood Lexus department. We truly value your loyalty and look forward to continuing this trend!

August 10, 2023

The service department is professional and informative about work that is being performed on vehicle. More

by yohoda69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Busche
Report | Print
Aug 10, 2023 -

Tom Wood Lexus responded

Thank you so much for sharing this positive feedback! - The Tom Wood Lexus team

August 09, 2023

I was very happy with the service appointment. All items were completed on time. Shannon was very helpful. More

by makemp1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Aug 09, 2023 -

Tom Wood Lexus responded

We're delighted to know that you had a positive service experience with Shannon and our team here at Tom Wood Lexus! Thanks for the review and we look forward to serving you again in the future!

August 05, 2023

Sales associate, Michael Word, provided an excellent customer experience at Tom Wood Lexus. The dealership was comfortable and welcoming. More

by Ramonadecamp1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Card, Mike Word
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Aug 07, 2023 -

Tom Wood Lexus responded

We're glad to know that you had an excellent customer experience with Michael at Tom Wood Lexus. Drive safely, and we hope to see you again down the road!

August 05, 2023

Staff are always friendly and accommodating. Scheduling is easy and convenient. Given the good service, would purchase my next car here. More

by copiers_logjams.0t
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Aug 07, 2023 -

Tom Wood Lexus responded

We're delighted to know you've had such positive experiences with our team at Tom Wood Lexus. We look forward to assisting you when it's time for your next car purchase! Thanks for the review!

August 04, 2023

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by Screenname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Aug 04, 2023 -

Tom Wood Lexus responded

Thank you for taking the time to leave Tom Wood Lexus your five stars! Safe travels!

August 03, 2023

Adam was very professional, informative and curious. Great to work with and talk to. Thank you Adam. More

by Bill
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Aug 04, 2023 -

Tom Wood Lexus responded

Bill, we're glad to know that Adam provided you with a professional and informative experience here at Tom Wood Lexus. Thanks for the feedback!

August 01, 2023

I can’t say enough about this dealership! The service is awesome!! They come to my house to get my car and service it and leave me a loaner car each time. They make it so easy and convenien More

by Jssmith99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Lee
Report | Print
Aug 02, 2023 -

Tom Wood Lexus responded

We're so glad to know that you appreciate our home pick-up and loaner car service here at Tom Wood Lexus! We always aim for convenience and top-notch customer care, so it's wonderful to hear this feedback. Thanks for the awesome review!

July 29, 2023

Dakota was excellent. Good communication and made things easy to understand. I will be back. More

by deemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Report | Print
Jul 31, 2023 -

Tom Wood Lexus responded

Thank you for leaving Tom Wood Lexus a five-star review! We are happy to hear Dakota was excellent at communicating and made things easy to understand. See you next time!

July 25, 2023

Excellent Excellent Excellent Prompt response, very reliable, applied discounts and very polite. I highly recommend! More

by agrigore.md
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Report | Print
Jul 25, 2023 -

Tom Wood Lexus responded

We're so glad to know you had an excellent experience with us at Tom Wood Lexus! Drive safely, and we hope to see you back again down the road!

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