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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

July 24, 2023

Excellent customer service especially from Shanon Lewis the service guest representative that exemplified excellency and professionalism throughout the time I came in for service on my NX 300 . Tom Wood is More

by musiinej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon lewis
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Jul 25, 2023 -

Tom Wood Lexus responded

Thank you for the kind words! We're glad to hear that Shannon provided excellent customer service during your visit. We appreciate your support and hope to see you again at Tom Wood Lexus!

July 23, 2023

I scheduled for a texted routine check. I received a preliminary potential service need. But sat in waiting showroom,unconsulted or consented that an wheel alignment wqs unknowingly being More

by clafate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Report | Print
Jul 31, 2023 -

Tom Wood Lexus responded

Thank you for sharing your feedback with us. We apologize for any confusion or inconvenience caused during your recent visit to Tom Wood Lexus. We appreciate you bringing this to our attention and will use it as an opportunity to improve our communication process moving forward. If there's anything else we can assist you with, please don't hesitate to reach out. Have a great day! - Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

July 21, 2023

Service scheduling was seemless. All issues for the service were promptly dealt with. All personnel were courteous and friendly. More

by Joe Broecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mcgann
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Jul 21, 2023 -

Tom Wood Lexus responded

Joe, thank you for the five-star review! We appreciate your business and hope to see you again at Tom Wood Lexus!

July 20, 2023

Perfect costumer service. . Staff are very professional, very responsive, highly knowledgeable and friendly. Definitly happy with the service.👍👍 More

by alexchavente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 20, 2023 -

Tom Wood Lexus responded

Thank you for this lovely review and shoutout to our team here at Tom Wood Lexus!

July 19, 2023

Love working with Shanan at Tom Wood…the best customer service and never worried if my car has a problem More

by nitrolian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Williat
Report | Print
Jul 20, 2023 -

Tom Wood Lexus responded

Thank you for the positive review! We're glad to hear that Shanan provided you with excellent customer service. Drive safely and we hope to see you again at Tom Wood Lexus!

July 19, 2023

This dealership is professional, reliable and I can trust their work. You can also depend that the car is completed on time. More

by Ron Gress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 19, 2023 -

Tom Wood Lexus responded

Ron, thank you for the positive review! We're glad to hear that Tom Wood Lexus provided you with professional and reliable service. Your trust means a lot to us, and we hope to see you again in the future. Have a great day!

July 16, 2023

Quick service and ease of checking in and out. Also was able to get a loaner car! More

by Banewman68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Jul 17, 2023 -

Tom Wood Lexus responded

Thank you for leaving Tom Wood Lexus a five-star review! We are so glad our service was quick, and you were accommodated with a loaner car. See you next time!

July 15, 2023

Overall good , but a few areas could be improved such as being a little more customer, responsive More

by laestes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
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Jul 24, 2023 -

Tom Wood Lexus responded

Iaestes, thank you for taking the time to share your feedback to help our team improve our responsiveness. We appreciate your business here at Tom Wood Lexus and look forward to assisting you again in the future. Drive safe!

July 13, 2023

Excellent service! I came 30 minutes early and still got accommodated. The coffee was excellent as well. More

by leo.obrique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Word
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Jul 13, 2023 -

Tom Wood Lexus responded

Hey there! We're stoked to hear that you enjoyed the service and our coffee at Tom Wood Lexus. Thanks for leaving us a review, we really appreciate it!

July 13, 2023

Sam was very informative. He called to let me know what was needed on the car. Discussed the repairs and prices. More

by rmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam.
Report | Print
Jul 14, 2023 -

Tom Wood Lexus responded

Matt, we are so glad to hear that Sam went above and beyond to assist you. Drive safely, and we hope to see you back again at Tom Wood Lexus!

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