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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

August 28, 2023

Chris Voivodas always takes great care of me in service! Keeps me informed throughout the whole process. More

by cthingel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Aug 29, 2023 -

Tom Wood Lexus responded

We're glad to know Chris and our team at Tom Wood Lexus have consistently provided you with excellent service. We appreciate your feedback and look forward to working with you again soon!

August 28, 2023

Caring consideration on your time and quality of repair. Sevice managers are great at keeping you informed.. The best is always OEM parts and service. More

by jbarto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Aug 29, 2023 -

Tom Wood Lexus responded

We're glad to know you've had consistently positive experiences with our service managers at Tom Wood Lexus! We always aim for top-quality repairs and communication. Thanks for the great review!

August 26, 2023

I am very pleased with the service department at the Tom Wood Lexus dealership. They are professional and customer oriented. More

by Vivien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody in the service department.
Aug 28, 2023 -

Tom Wood Lexus responded

Vivien, we're delighted to know you had a positive experience with our service department at Tom Wood Lexus. Thanks for your kind words!

August 24, 2023

They have a great establishment. Shannon is my service advisor. I feel very comfortable working with her. She has been my advisor since 2007. I trust her honesty, making you feel com More

by JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Aug 24, 2023 -

Tom Wood Lexus responded

Joy, we're delighted to know that Shannon has been providing you with excellent service since 2007 at Tom Wood Lexus. We appreciate your trust and loyalty over the years! Thanks for sharing your experience with us.

August 24, 2023

Nice people. Efficient service. Cleaned my car, except for some reason they didn’t sweep out my trunk. Seemed odd. The rest of it was sparkling. More

by W46226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 24, 2023 -

Tom Wood Lexus responded

We're glad to know you found our service efficient at Tom Wood Lexus! We apologize for missing the trunk during your car cleaning - we'll make sure it doesn't happen next time. Thanks for bringing this to our attention and leaving a review!

August 20, 2023

Cody the service manager provided excellent customer service. Gave updates throughout my stay in the waiting area, as they were working on my car. The waiting area is always five stars usual with reliab More

by justin.burris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie , Zachary Soutendijk, Corey Thingelstad
Aug 21, 2023 -

Tom Wood Lexus responded

Justin, it's great to know that Cody and our team at Tom Wood Lexus were able to provide you with excellent service. We're glad the waiting area was comfortable for you as well! Thanks for sharing your experience.

August 18, 2023

Great service! Very nice waiting area, everyone was very helpful! This dealer is top notch, we love our Lexus! More

by mdc4561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Aug 21, 2023 -

Tom Wood Lexus responded

We're so glad to know you've had a great experience at Tom Wood Lexus. We especially appreciate your positive feedback about our top-notch service and waiting area. Thanks for trusting us with your business!

August 15, 2023

As always excellent service and Cody Shuler is a 10 star service rep. Always courteous and honest and helpful. More

by Rlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shuler in service.
Aug 15, 2023 -

Tom Wood Lexus responded

Rlynn, we're delighted to know you had an excellent service experience with Cody at Tom Wood Lexus. We appreciate your kind words and look forward to assisting you in the future!

August 13, 2023

Cory was very professional, easy to work with, patient with all our questions and in no way was he a hard seller. In fact, I think he was surprised when we did make our decision to buy. He explained the d More

by Randallddjl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Aug 15, 2023 -

Tom Wood Lexus responded

It's great to know Cory was able to assist you so well at Tom Wood Lexus! We're glad he could make the process clear and easy for you. Enjoy your new vehicle and we hope to see you back again down the road!

August 13, 2023

Great service advisor. Quality work. Stayed in contact with me as the 60k mileage maintenance was being done More

by jkeuth7616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg busche
Aug 15, 2023 -

Tom Wood Lexus responded

We're glad to know you had a positive experience with our service advisor and appreciated the quality of work at Tom Wood Lexus. Thanks for trusting us with your 60k mileage maintenance!

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