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Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,168 Reviews of Tom Wood Lexus

September 14, 2023

A very welcoming environment by all employees. James, sales associate was exceptional, via phone and in person. More

by pwhitten
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve, who gave me a "tour" of the vehicle., James Gamble
Sep 14, 2023 -

pwhitten responded

James Gamble, sales associate, was excellent, via phone and in person

Sep 14, 2023 -

Tom Wood Lexus responded

Thank you for leaving Tom Wood Lexus a five-star review! It makes our day to read that James ensured you had a wonderful experience and felt welcome. See you next time!

September 14, 2023

No pressure. Great communication and product knowledge. A pleasure to do business with. Nice people. More

by Mary
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thomas Kilburn
Sep 15, 2023 -

Tom Wood Lexus responded

This review is music to our ears, Mary! Thank you for choosing Tom Wood Lexus and for sharing your positive experience. Safe travels ahead!

September 10, 2023

Sam always does and excellent job and is a true professional. This site to provide a “quick survey” SUCKS! More

by ramarshall1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in service sept.
Sep 11, 2023 -

Tom Wood Lexus responded

We're glad to know that Sam provided excellent service at Tom Wood Lexus! We appreciate your feedback and we'll take note of your comments about the survey. Thanks for sharing!

September 08, 2023

Mike McCann was very courteous, professional and on time. The service was complimentary, and I was happy that all systems checked ok. Tires were rotated, front end balance was checked, fluid levels were topp More

by Spnajjar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Mike McCann advisor.
Sep 10, 2023 -

Tom Wood Lexus responded

We're glad to know that Mike and our team at Tom Wood Lexus were able to provide you with a timely, thorough service. It's great that everything checked out okay for your vehicle! Thanks for the positive feedback.

September 08, 2023

Apt on time. Very informative representative and car finished timely. Always look forward to your service dept. Everyone well trained and nice More

by Rolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gamble
Sep 10, 2023 -

Tom Wood Lexus responded

Rolyn, it's great to know you had a timely and informative experience with our service department at Tom Wood Lexus. We appreciate your kind words about our team!

September 01, 2023

Dakota was very professional, personable, and helpful. We appreciate the personalized service. We definitely recommend him More

by Carole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Sep 01, 2023 -

Tom Wood Lexus responded

Carole, it's great to know that Dakota provided you with such a positive experience at Tom Wood Lexus. We appreciate your recommendation and look forward to serving you again in the future!

August 31, 2023

Took my 7 year old Lexus in for 60,000 mile check. Have had oil changes on time, new tires, and have not needed any repairs since buying the car--trouble free! I expected this check to take more t More

by sbe1939
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel Shobe
Sep 11, 2023 -

Tom Wood Lexus responded

I'm sorry to read about your recent experience with us. We strive for transparency in all our services and it's disappointing to know that you felt taken advantage of. I would like the opportunity to discuss this further, understand what happened, and see how we can make things right for you moving forward. Please reach out at your earliest convenience so we can address these concerns directly - Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

August 29, 2023

Elizabeth was wonderful. No problems with our experience look forward to do business with you another time More

by lawsonhaines5561
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Aug 30, 2023 -

Tom Wood Lexus responded

We're glad to know that Elizabeth provided a wonderful experience at Tom Wood Lexus! We appreciate your feedback and look forward to serving you again in the future. Safe travels until then!

August 28, 2023

Caring consideration on your time and quality of repair. Sevice managers are great at keeping you informed.. The best is always OEM parts and service. More

by jbarto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Aug 29, 2023 -

Tom Wood Lexus responded

We're glad to know you've had consistently positive experiences with our service managers at Tom Wood Lexus! We always aim for top-quality repairs and communication. Thanks for the great review!

August 28, 2023

Chris Voivodas always takes great care of me in service! Keeps me informed throughout the whole process. More

by cthingel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Aug 29, 2023 -

Tom Wood Lexus responded

We're glad to know Chris and our team at Tom Wood Lexus have consistently provided you with excellent service. We appreciate your feedback and look forward to working with you again soon!

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