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Tom Wood Lexus

Indianapolis, IN

4.9
1,180 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,180 Reviews of Tom Wood Lexus

October 10, 2023

The service was excellent. Dakota effectively communicated throughout the day as it relates to my car. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Oct 10, 2023 -

Tom Wood Lexus responded

Tracy, we're glad to know Dakota kept you well-informed throughout your visit at Tom Wood Lexus. Thanks for sharing your excellent service experience with us!

October 07, 2023

Quality workmanship, Excellent Service, Compassionate Care. Shanan Willis is awesome and goes above and beyond to ensure customer satisfaction! More

by Jerry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis -5 stars
Oct 09, 2023 -

Tom Wood Lexus responded

Jerry, we're delighted to know Shanan and our team at Tom Wood Lexus exceeded your expectations! We appreciate the kind words about our service.

October 07, 2023

Excellent experience with my recent visit for repairs. Punctual and very professional..Comfortable waiting area More

by ndhindsa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Oct 09, 2023 -

Tom Wood Lexus responded

We're glad to know your recent visit went smoothly! Thanks for putting your trust in the team at Tom Wood Lexus - see you down the road!

October 05, 2023

The only Lexus dealer in the Indpls area and their service is satisfactory. I've taken my LXs there for the past 22 years for service and found they recommend additional services beyond what Lexus lis More

by Hoya74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan
Oct 10, 2023 -

Tom Wood Lexus responded

We appreciate your loyalty and we're sorry to learn that you've had some concerns about our recommendations. We aim for transparency in all of our services, so I'd like to discuss this with you further if possible. Please reach out at your earliest convenience so we can address any issues directly. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

October 04, 2023

Service was excellent and staff was friendly and knowledgeable on my services. Highly recommend dealership More

by veronica3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Oct 04, 2023 -

Tom Wood Lexus responded

Veronica, we're delighted to know you had an excellent experience with our team at Tom Wood Lexus. Thanks for the high recommendation and your kind words about our knowledgeable staff!

September 29, 2023

Tom Wood Lexus Service is exceptional! From the time I’m greeted at my car by my incredibly knowledgeable service advisor Shanan, to sitting in a gorgeous space that’s warm and cozy while More

by nitrolian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My incredible advisor Shanan Jackson, Katelyn Stahl
Sep 29, 2023 -

Tom Wood Lexus responded

We're delighted to know that you've had such a positive experience with our service department at Tom Wood Lexus. Shanan and the rest of our team work hard to provide clear, concise information for all repairs. We appreciate your continued support and look forward to serving you in the future!

September 29, 2023

Have been going to the dealership for 20 years. Seem to do good work. Only issue is their recommendation for more incremental work than I deem necessary. Often conveyed as critical work when it rea More

by dmason317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 02, 2023 -

Tom Wood Lexus responded

We appreciate your loyalty to Tom Wood Lexus over the years! We aim for transparency and will take note of your feedback regarding our recommendations. Thanks for sharing, we're here to serve you in any way possible.

September 25, 2023

Katelyn Stafford is professional, warm and easy to work with. I always look forward to seeing her. The entire staff at Tom Wood Lexus is welcoming & knowledgeable making buying or having a car serviced a s More

by carolannevans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn Stafford
Sep 26, 2023 -

Tom Wood Lexus responded

Carolanne, we're so pleased to know that Katelyn and the rest of our team at Tom Wood Lexus made your experience stress-free. We appreciate you taking the time to share this with us!

September 23, 2023

Professional. Friendly. Thorough. Better than all the other dealers. I was a GM Executive and Lexus cars plus Tom Wood Lexus Dealership far surpasses all GM cars a More

by lgjulius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 25, 2023 -

Tom Wood Lexus responded

We're delighted to know that you had a great experience with us at Tom Wood Lexus. Your kind words about our professionalism and friendliness mean the world to us! Enjoy your new ride!

September 22, 2023

Dakota was very good Explained everything well. Good with details Was helpful with te whole process More

by Leona/jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Almeida
Sep 22, 2023 -

Tom Wood Lexus responded

Leona and Jim, we're glad to know Dakota provided you with a thorough explanation during your visit at Tom Wood Lexus. We appreciate the positive feedback!

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