Tom Wood Lexus
Indianapolis, IN
Filter Reviews by Keyword
By Type
1,168 Reviews of Tom Wood Lexus
The only Lexus dealer in the Indpls area and their service is satisfactory. I've taken my LXs there for the past 22 years for service and found they recommend additional services beyond what Lexus lis service is satisfactory. I've taken my LXs there for the past 22 years for service and found they recommend additional services beyond what Lexus list in the owner's manual. More
Have been going to the dealership for 20 years. Seem to do good work. Only issue is their recommendation for more incremental work than I deem necessary. Often conveyed as critical work when it rea Seem to do good work. Only issue is their recommendation for more incremental work than I deem necessary. Often conveyed as critical work when it really isn’t. More
Tom Wood Lexus Service is exceptional! From the time I’m greeted at my car by my incredibly knowledgeable service advisor Shanan, to sitting in a gorgeous space that’s warm and cozy while From the time I’m greeted at my car by my incredibly knowledgeable service advisor Shanan, to sitting in a gorgeous space that’s warm and cozy while I wait, but most importantly the multi point inspection of the vehicle with pictures detailing what is wrong and why and having the price upfront for me to approve or not. Their fixes are clear concise and total amount displayed so you know what your cost will be. I enjoy getting my cars serviced at Tom Wood Lexus and will continue to for many more years! More
Katelyn Stafford is professional, warm and easy to work with. I always look forward to seeing her. The entire staff at Tom Wood Lexus is welcoming & knowledgeable making buying or having a car serviced a s with. I always look forward to seeing her. The entire staff at Tom Wood Lexus is welcoming & knowledgeable making buying or having a car serviced a stress free experience. More
Professional. Friendly. Thorough. Better than all the other dealers. I was a GM Executive and Lexus cars plus Tom Wood Lexus Dealership far surpasses all GM cars a Friendly. Thorough. Better than all the other dealers. I was a GM Executive and Lexus cars plus Tom Wood Lexus Dealership far surpasses all GM cars and services by far! More
I recently worked with Ryan Garland to purchase my Lexus at lease end. Ryan explained options and assisted with finding the best loan option to meet my needs. The appointment to complete the paperwork went at lease end. Ryan explained options and assisted with finding the best loan option to meet my needs. The appointment to complete the paperwork went very smoothly. Would recommend Ryan and Tom Wood. “It was all good at Tom Wood!” 😊 More
Over all the service was excellent. The waiting area is clean and you can do office work while waiting because chairs and tables are comfortable with complimentary coffee and goes with The waiting area is clean and you can do office work while waiting because chairs and tables are comfortable with complimentary coffee and goes with. Our service advisor on that day “ Cody” gave us update on the dot on what’s going on with regards service of our car via face to face and text . Excellent ! More