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Tom Wood Lexus
Indianapolis, IN
1,236 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,236 Reviews of Tom Wood Lexus
December 17, 2017
Great service A bit pricey, but top-shelf service. Worth it. Cody Schuler did a superb job. I hope to get him from now on. Communication was awesome. A bit pricey, but top-shelf service. Worth it. Cody Schuler did a superb job. I hope to get him from now on. Communication was awesome. More
by 3647
Employees Worked With
Cody S
December 13, 2017
Oil change Worked with Erin . Very nice and polite. Got oil change done while I waited. Also talked to Brandon Billeisen about a lease. He was very knowledgeable Worked with Erin . Very nice and polite. Got oil change done while I waited. Also talked to Brandon Billeisen about a lease. He was very knowledgeable and polite. More
by Hurstman69
Employees Worked With
Brandon Billeisen
December 06, 2017
Awesome experience buying my first Lexus! Ryan Morrow is a fabulous salesman and truly shows he cares about your needs and wants in a car! He made the process go smoothly and painless. I love Ryan Morrow is a fabulous salesman and truly shows he cares about your needs and wants in a car! He made the process go smoothly and painless. I love my car! More
by Sheila Glass
Employees Worked With
Ryan Morrow
December 02, 2017
Quick and nice Very helpful and clearly with paperwork very nice professional, willing to answer any questions. I very appreciate and enjoy my new car and recommend Very helpful and clearly with paperwork very nice professional, willing to answer any questions. I very appreciate and enjoy my new car and recommend to everybody thank you More
by Tonyle77
Employees Worked With
Ryan Morrow
December 02, 2017
Perfect experience The new facility is the nicest I have ever seen. All of the employees are happy and efficient. Everything I needed was taken care of and I was given a The new facility is the nicest I have ever seen. All of the employees are happy and efficient. Everything I needed was taken care of and I was given a brand new loaner that opened my eyes to how nice the Lexus sedan is. More
by Mark the M guy
Employees Worked With
Erin Maglinte
November 27, 2017
DID NOT FIX PROBLEM!!!!!!!!!!!!!!!!!!!!!!!! I DROVE FROM ANDERSON...WAITED PROX. 3 HOURS AND MY PROBLEM WAS NOT FIXED!!!! I AM AFRAID THE CONDITION OF THIS CAR IS GOING TO CAUSE ME TO HAVE AN A I DROVE FROM ANDERSON...WAITED PROX. 3 HOURS AND MY PROBLEM WAS NOT FIXED!!!! I AM AFRAID THE CONDITION OF THIS CAR IS GOING TO CAUSE ME TO HAVE AN ACCIDENT!!!!!!! More
by badcar
Employees Worked With
Dave Louderback
November 27, 2017
30k mile checkup Completed on time and charged as quoted service rep was Friendly and efficient dealership was clean and uncluttered car was returned clean and freshl Completed on time and charged as quoted service rep was Friendly and efficient dealership was clean and uncluttered car was returned clean and freshly washed More
by Brian
Employees Worked With
Cant remember
November 26, 2017
L/Certified Repair My Es 350 was bought one and a half years ago. There was a problem with the rear bumper which was not obvious until I drove the car for some time. I t My Es 350 was bought one and a half years ago. There was a problem with the rear bumper which was not obvious until I drove the car for some time. I took the car back to Tom Wood Lexus, they examined it and did reasonable fix. But the problem persisted. This month I took the car back again. This time, they took the length to change the whole bumper, lent me a new Es 350 while my car is in their shop. All these with no cost to me. The car they lent me mode it possible to carry on my routine painlessly. My sales woman Betty arranged the repair and appointed Brandon Krom as my contact person. Brandon is a super nice guy, he made my visit so easy and so pleasant. Travis and other personnel in the service department are all so friendly. It has been an excellent buying and service experience to me. I have recommended Tom Wood Lexus to many of my friends, especially the L/ Certified program (I haven't bought new car from them yet). They keep their promise for the program. I would recommend this dealer to others whom read my review. More
by HG
Employees Worked With
Betty Wills
November 22, 2017
great service! Got absolutely great service from Greg Busche as coordinator and Oar as sevucdctechnician for both of my RXs. Wonderfully diagnosed a rattle and sque Got absolutely great service from Greg Busche as coordinator and Oar as sevucdctechnician for both of my RXs. Wonderfully diagnosed a rattle and squeak in my 2016 to include a test drive with me TJ ensurdcitcwax fixed to my satisfaction. Extremely courteous and prompt getting them done in a very busy day. More
by Lexus
Employees Worked With
Greg Busche, Pat (service tech)
November 15, 2017
Customer focused, not pushy Tom Wood Nissan exceeded my expectations. From the great sales associate in James Gamble to the terrific tech professional in Kaleb Rader. The dealers Tom Wood Nissan exceeded my expectations. From the great sales associate in James Gamble to the terrific tech professional in Kaleb Rader. The dealership offered a friendly inviting experience. This is our first Lexus and we were impressed. More
by Bsmmorrow
Employees Worked With
Kaleb Rader, James Gamble
