Tom Wood Lexus

Great experience I was at the Lexus dealership and met with Joe Bromfield who helped me with the used and new Lexus SUV's. Very knowledgeable and not pushy which made I was at the Lexus dealership and met with Joe Bromfield who helped me with the used and new Lexus SUV's. Very knowledgeable and not pushy which made my stay enjoyable and lasting longer than I anticipated; I departed with no unanswered question. I'll use Joe as my point of contact and surely recommend him to others More

Terrible vehicle purchase experience In July of 2016 my wife and I drove from Wisconsin to Indiana to look at a vehicle that was for sale at Tom Wood Lexus. After negotiating the pri In July of 2016 my wife and I drove from Wisconsin to Indiana to look at a vehicle that was for sale at Tom Wood Lexus. After negotiating the price we came to an agreement and purchased the vehicle. Less than 3 days later we received a call from the dealership stating that they made a mistake on our paperwork and they needed us to fill out and sign a new agreement that they would sent to us. We filled out the paperwork and sent it back to them the day after receiving it. As of November 1st it had been over 3 months since we purchased the vehicle and we still had not received the vehicle title. At that point we decided to contact Tom Wood Lexus to see what the problem was. After talking to several people, leaving voicemails for managers and sending multiple emails to various people at the dealership we could not get a response from any of the managers at the dealership. We then decided to complain on their Facebook page. After doing so we received a call on November 30th from Bart Schlosser the General Manager at Tom Wood Lexus. He informed us that they did not have the title for our vehicle and then he proceeded to give us several excuses why. He told us that he would send us a temporary license plate and he assured us that he would personally rectify the problem and we would have the title in the next 3 weeks. It is now January 13, 2017 and the temporary plate that Bart sent us is going to expire in 2 days. We have called and left him several voicemails and emailed him multiple times over the last 2 weeks. We have not received any calls or emails back from him or anyone else at the dealership. As of Monday, January 16, we will have to rent a car to drive because the temporary license plate will be expired. We have now contacted the Indiana State Dealer Services Division for their help with the matter. My wife and I have purchased many cars over our lifetime from car dealerships all over the United States. This has by far been the worst experience that we have had purchasing a car. Tom Wood Lexus was great to deal with until we purchased the car and left their facility. Since then, almost 6 months later, they have been nothing but uncooperative, unresponsive and disrespectful to us. They have also lacked any sense of urgency to rectify the problem with our title. It is quite evident that they want to give good customer service right up until they sell you a car and receive payment. After that they could not care less about you as a customer. I would never ever purchase another vehicle from them nor would I recommend Tom Wood Lexus to anyone else looking to purchase an automobile. More

Wonderful leasing experience Wonderful customer service. Katelyn Stahl is very helpful through the entire process.. would work with Tom Woods Lexus any time in the future. Thank y Wonderful customer service. Katelyn Stahl is very helpful through the entire process.. would work with Tom Woods Lexus any time in the future. Thank you! More

They tried to get me!!!! Please REVIEW Below I had my LS460 taken for an diagnostics test, the (so called test) concluded that my starter was bad. Then gave me some ridiculous price to fix it... I had my LS460 taken for an diagnostics test, the (so called test) concluded that my starter was bad. Then gave me some ridiculous price to fix it......Well I took it to another reputable mechanic to have to service based of the test i just paid for. Had the work done and come to find out my starter is in working condition.... It was my alternator and a fuse box that need to be replace. Which is 3 x less expensive than the starter by itself.........So now I understand how they are paying for all that construction, by ripping poor unsuspecting clients off, by over charging and claims that good components are bad and bad are good. I would never go back for anything. When I contacted them 3 separate times No word back.Lexus National had the nerve offer a refund for the diagnostic test...now aint that some ish// Ia m out almost $1500 from unnecessary repairs. # VERY DISHONEST. Client BEWARE, 1/17 More

Horrible Service Had my 2014 ISF for ~4 weeks and noticed condensation forming in both headlights. Dropped it off on the dealership on a Monday 8/22, they confirmed t Had my 2014 ISF for ~4 weeks and noticed condensation forming in both headlights. Dropped it off on the dealership on a Monday 8/22, they confirmed the issue on Tuesday and ordered new lights. Got the new lights installed and was told to come pick it up on Friday 8/26. No big deal yet (not sure what caused the headlight seals to suddenly be bad). Went to pick it up that Friday night (it is a 70 mile one way trip to my closest dealer), took a look and noticed a sizeable gap underneath both headlights between the headlight and bumper. Worse they scratched the paint protection film on the front bumper near the driver’s side headlight (lot attendant came out with some polish and tried to polish it and just made it worse). Pointed out both of the issues and they said they would get it back in the shop (transferred to a new service advisor). Didn't call me back until Wed, states that they will have to remove and replace the paint protection film (that was evident on Friday), and that the headlights are installed just fine. I told them the bumper did not have that large gap when I brought the car in, and that it needed to be fixed. Said they would take a look. Here is where it gets even worse, the service advisor told me that it wouldn't be until Sept 12th at the earliest for me to get my car back. That's over 2 weeks from their mistakes being pointed out. I told them to update me often as to the status, and the dealer never called me I always had to call them. Checked on 9/1 and the statement was they hadn't done anything with bumper alignment yet and that they are still working on getting the adhesive off from the paint protection film. Made a surprise visit on Saturday 9/3 and the car was sitting outside covered in rain/construction dust with the paint protection film removed and bumper still not aligned. Expressed my frustration with the service advisor and his response was well it’s a big job it takes time. Yeah but you’re not even working on it…He told me he would update again on Tuesday. I did not receive a call. Called and talked to him on Wed 9/7 and the story was the same, still not aligned, still no film. Called and left a voicemail for both service managers. One of the service managers calls me back late Thursday and says the bumper is aligned and they just need to put the film on. Says he can have his installer come in on Saturday to put the film on (and acts like this is going above and beyond…) and it needs to cure for 48 hours to make sure it is ok. Expecting a call on Monday, no call. Left another voicemail. A third service advisor calls me on Tuesday (9/13, over three weeks it had been at the dealer for a headlight replacement...) and says it is ready to be picked up. So I pick it up Tuesday (again 70 miles one-way during rush hour), and of course the film installation is sub-par and worse than it was when I took the car into the dealer in the first place. Pointed out all of the debris under the film, etc and the service advisor agreed and said it would take a while before they could get it back in. So I took the car because I did not want it sitting outside the dealership collecting dust again. Also this dealership is under construction and they have no clean area to do film/tint, not sure why they would even try in the first place. Service advisor said he would get something on the installers schedule to fix it. It has now been two weeks and still nothing has been even scheduled. Will never go to this dealership again. More