Tom Wood Lexus

Great customer service At first worked with Dave Louderback. He never returned my messages nor phone calls. Second time Brian Mahoney service advisor helped me . Brian At first worked with Dave Louderback. He never returned my messages nor phone calls. Second time Brian Mahoney service advisor helped me . Brian always answered my texts, returned my phone calls and explained step by step what they'd do on my car. I was given a loaner car every time. All cars were clean. The personnel at Tom Wood Service was very friendly, professional and friendly. Special THANKS to Brian Mahoney for staying on top of my problem and fixing it. I highly recommend the service at Tom Wood Lexus. Highly recommend Brian Mahoney. He's knowledgeable about cars and was explaining to me in details everything they were going to do. More

Highly Recommend I would highly recommend Tom Wood Lexus to anyone purchasing or servicing a vehicle. The sales team is amazing and Corey T. provided a great personali I would highly recommend Tom Wood Lexus to anyone purchasing or servicing a vehicle. The sales team is amazing and Corey T. provided a great personalized experience during my car buying process in Feb 2017. I have since returned to the service department twice and received top quality service from two different service advisers (Alexis & Dave). Tom Wood Lexus has gone above and beyond to make customers feel appreciated. More

Shanan Jackson Shanan is great to work with she is professional and very responsive! You should not require more words than I'm willing to provide period! Shanan is great to work with she is professional and very responsive! You should not require more words than I'm willing to provide period! More

Exceptional customer service and experience Consultant gave excellent customer service with total focus on our needs . She arranged test drives and assisted in guiding us smoothly through th Consultant gave excellent customer service with total focus on our needs . She arranged test drives and assisted in guiding us smoothly through the options , financing, and choice of the best vehicle we have ever owned! We were beyond saisfied, with the sale, facility, vehicle , price, and amazibg service from our agent ! Thank you !!! More

New amplifier for sound system Alexis is the epitome of what you want your service writer to be. Energetic, honest and up front. In short, she did what she said she would do. She Alexis is the epitome of what you want your service writer to be. Energetic, honest and up front. In short, she did what she said she would do. She deserves a pay increase More

Service Routine service and update gps. The update to gps was $320. Which is outrageous and the update was from 2016. Definitely now worth that plus it was Routine service and update gps. The update to gps was $320. Which is outrageous and the update was from 2016. Definitely now worth that plus it was old. Will do it when a newer version is available but that is a ridiculous price More

Excellent Both Greg and Ron the mechanic did an excellent job taking care of my vehicle. Ron even brought the car to my home when the work was completed. Both Greg and Ron the mechanic did an excellent job taking care of my vehicle. Ron even brought the car to my home when the work was completed. More

Great Service Shanan was very professional and kept me informed regarding the progress of the service of my car. I would not take my car any other place. Shanan was very professional and kept me informed regarding the progress of the service of my car. I would not take my car any other place. More