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Tom Wood Lexus
Indianapolis, IN
1,161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,161 Reviews of Tom Wood Lexus
September 19, 2017
Great Service Shanan was very professional and kept me informed regarding the progress of the service of my car. I would not take my car any other place. Shanan was very professional and kept me informed regarding the progress of the service of my car. I would not take my car any other place. More
by happy with my suv
Employees Worked With
Shanan Willis
September 14, 2017
Disappointed We had to bring our vehicle here when we were in from out of state. Positive thing is they were able to schedule my service within a day. Unfortunatel We had to bring our vehicle here when we were in from out of state. Positive thing is they were able to schedule my service within a day. Unfortunately, they rushed me in and out when speaking with the service rep. When I returned to get my vehicle, it was not cleaned out or washed. The service I receive in Florida (where we reside) is above and beyond exceptional. Making Tom Wood look sadly mediocre. I would not return here unless necessary. More
by AJB
Employees Worked With
Dave Louderback
September 07, 2017
Very professional and pleasure! Matt dealt with me and made my experience with this dealership amazing. He did a lot of extra work just to help me out with my work schedule. It was t Matt dealt with me and made my experience with this dealership amazing. He did a lot of extra work just to help me out with my work schedule. It was the first time I actually left a dealership with a good felling. So thank you Matt More
by Mattmegan80
Employees Worked With
Matt Scherer
September 06, 2017
Maintenance Excellent experience. Timely service. Informative and polite. Called on cell phone when vehicle was ready. Answered questions regarding Tyvek on facad Excellent experience. Timely service. Informative and polite. Called on cell phone when vehicle was ready. Answered questions regarding Tyvek on facade and difficulties with adjustment. More
by Willsdc
Employees Worked With
Travis
September 04, 2017
Great car experience I was treated very welll an a plus experience. I was unsure whe I first went but am very glad I did. My older Lexus needed an air bag replaced They I was treated very welll an a plus experience. I was unsure whe I first went but am very glad I did. My older Lexus needed an air bag replaced They had a nice loaner for me while they replaced the bag. 👍👍👍👍 More
by My lexus
Employees Worked With
Alicia Crutcher
August 31, 2017
Great Experience Tom Wood Lexus had just what a drive from Louisville, KY required! The service I received was spot on for what I was there to accomplish and very effi Tom Wood Lexus had just what a drive from Louisville, KY required! The service I received was spot on for what I was there to accomplish and very efficient in handling my purchase. I'm glad we were able to do business! More
by AGUFF03
Employees Worked With
James Gamble
August 25, 2017
Car service Excellent/efficient service. Love the detailing inside and out. Was done on time. No problems. Will definitely use this service again. I have never Excellent/efficient service. Love the detailing inside and out. Was done on time. No problems. Will definitely use this service again. I have never had bad service there. More
by Jodi
Employees Worked With
Ryan Morrow
August 23, 2017
Great customer service I went to the dealership for an inspection suggested by one of the greatest person at To Wood (Lori Moss). The overall experience was great and well d I went to the dealership for an inspection suggested by one of the greatest person at To Wood (Lori Moss). The overall experience was great and well done. More
by Papa Kebe
Employees Worked With
Cody Shuler
August 14, 2017
Exceptional Customer Service Tom Wood Lexus has been my dealer for 17 years. I have forged strong relationships with sales and service employees and have consummate trust in them. Tom Wood Lexus has been my dealer for 17 years. I have forged strong relationships with sales and service employees and have consummate trust in them. More
by mckinstray
Employees Worked With
Tina Smith, General Sales Manager
August 11, 2017
Excellent Timely and to the point. Very expensive. $750 for a 30000 mile service seems high. Staff very helpful and informative. The cafe had very few breakf Timely and to the point. Very expensive. $750 for a 30000 mile service seems high. Staff very helpful and informative. The cafe had very few breakfast pastries. More
by Terjr
Employees Worked With
Cody
