Tom Wood Lexus

Excellent first experience buying a car. I went to the dealer with no expectation of getting a car. Sean came on his off day to help my mom and I. He was extremely patient as it took me 7 hou I went to the dealer with no expectation of getting a car. Sean came on his off day to help my mom and I. He was extremely patient as it took me 7 hours to make a decision. He was absolutely wonderful. The rest of the staff was very friendly and played with my dog as I deliberated throughout the day. More

Superior Service - 5 Star Dealer Brand I would recommend anyone who wants the best service, look nowhere but Tom Wood Lexus of Indiana. The staff is knowledgeable in every aspect, from serv I would recommend anyone who wants the best service, look nowhere but Tom Wood Lexus of Indiana. The staff is knowledgeable in every aspect, from service/parts to finance and sales. I was helped by Dave in the Service department on replacing my keys. And he was quite helpful. I returned to pick my 1998 Lexus GS300 and finally succumbed to updating my car in aspect of the year difference. Because my 1998 (GS300) still has about 7 more lives. Sean Stuart was able to put me into a one newer vehicle with only a minimal amount down to finance. I was completely wowed at the ability to make a deal and seal the deal. Amazing! Thanks to everyone who was apart of this whole process and the people who were perhaps behind the scene too! Thanks, Tom Wood® LEXUS of Indiana More

well organized dealership from top to bottom Shanan is very accommodative and appreciative of my time constraints whenever I have one of my two NX 200 Suv's serviced. She is always prepared and Shanan is very accommodative and appreciative of my time constraints whenever I have one of my two NX 200 Suv's serviced. She is always prepared and waiting for my arrival with the proper paperwork ready for the loaner car and service requisition sheet. I really like the text messaging feature to the service department keeping me abreast of the progress and expected pick up time. More

New Lexus RX 350 Great customer service - professional polite friendly and efficient - Joe was great as was our technology expert-second lexus for us-very good overall Great customer service - professional polite friendly and efficient - Joe was great as was our technology expert-second lexus for us-very good overall experience-thanks! More

Professional Service Start to Finish Salesman James Gamble made our purchase seamless with his professionalism and courtesy. He handled each step in a non stressful manner. We love our L Salesman James Gamble made our purchase seamless with his professionalism and courtesy. He handled each step in a non stressful manner. We love our Lexus choice and know we will enjoy it for years to come. More

Windshield replacement service Scheduled the service for 9am. When arrived I found out that the facility that does windshield replacement was not notified or looped in so I ending w Scheduled the service for 9am. When arrived I found out that the facility that does windshield replacement was not notified or looped in so I ending waiting almost the whole day. More

Great customer service At first worked with Dave Louderback. He never returned my messages nor phone calls. Second time Brian Mahoney service advisor helped me . Brian At first worked with Dave Louderback. He never returned my messages nor phone calls. Second time Brian Mahoney service advisor helped me . Brian always answered my texts, returned my phone calls and explained step by step what they'd do on my car. I was given a loaner car every time. All cars were clean. The personnel at Tom Wood Service was very friendly, professional and friendly. Special THANKS to Brian Mahoney for staying on top of my problem and fixing it. I highly recommend the service at Tom Wood Lexus. Highly recommend Brian Mahoney. He's knowledgeable about cars and was explaining to me in details everything they were going to do. More

Highly Recommend I would highly recommend Tom Wood Lexus to anyone purchasing or servicing a vehicle. The sales team is amazing and Corey T. provided a great personali I would highly recommend Tom Wood Lexus to anyone purchasing or servicing a vehicle. The sales team is amazing and Corey T. provided a great personalized experience during my car buying process in Feb 2017. I have since returned to the service department twice and received top quality service from two different service advisers (Alexis & Dave). Tom Wood Lexus has gone above and beyond to make customers feel appreciated. More

Shanan Jackson Shanan is great to work with she is professional and very responsive! You should not require more words than I'm willing to provide period! Shanan is great to work with she is professional and very responsive! You should not require more words than I'm willing to provide period! More

Exceptional customer service and experience Consultant gave excellent customer service with total focus on our needs . She arranged test drives and assisted in guiding us smoothly through th Consultant gave excellent customer service with total focus on our needs . She arranged test drives and assisted in guiding us smoothly through the options , financing, and choice of the best vehicle we have ever owned! We were beyond saisfied, with the sale, facility, vehicle , price, and amazibg service from our agent ! Thank you !!! More