Tom Wood Lexus

Maintenance After a good but not great experience in the process of leasing my first Lexus, I have also found that the real profit is generated thru the periodic After a good but not great experience in the process of leasing my first Lexus, I have also found that the real profit is generated thru the periodic maintenance shedule. I have never known a manufacturer who requires balance/alignment of tires after 10m miles and then again at 25m. Additional fees and costs for low mileage maintenance is excessive. Additionally, I was told that the 30,000 mile maintenance will be in excess of $550. Great car, but sadly I won't be dealing with Lexus after the lease expires. More

Surprise Zach was great in helping me find my new car. I was surprised about some add ons after I already got a price in the car. I was also surprised Zach was great in helping me find my new car. I was surprised about some add ons after I already got a price in the car. I was also surprised about more items the dealership was selling at the time I am purchasing the car. I don’t remember doing this with other dealers. More

Good service This dealership takes great care of customers. The actual service is professional and thorough. The customer lounge is clean, lovely and has good coff This dealership takes great care of customers. The actual service is professional and thorough. The customer lounge is clean, lovely and has good coffee. There are quiet spaces for work. More

Airbag change Very good experience, Nice environment, service person very warm and helpful, loaner car helps me complete my task while waiting for the airbag chang. Very good experience, Nice environment, service person very warm and helpful, loaner car helps me complete my task while waiting for the airbag chang. When finished, car is also cleaned. More

Great Service Shanan works very hard to make sure everything that makes the service experience a great one. She is efficient and polite. She is an asset to your c Shanan works very hard to make sure everything that makes the service experience a great one. She is efficient and polite. She is an asset to your company. More

Quick oil change While out running errands, I called to check availability and price of an oil change. Availability was confirmed but cost was unsure. Failed to get While out running errands, I called to check availability and price of an oil change. Availability was confirmed but cost was unsure. Failed to get the call back with cost so I just drove to the dealership for confirmation. Service rep Erwin was excellent as before, I'm not sure I would be satisfied without her help, she is always excelkent. More

I interpreted Truck to be a better performer Noticed this evening front left bumper appears to have a opening/crack in it. Carpet under drivers seat is torn. Didn't realize Truck was a Gas Gusler Noticed this evening front left bumper appears to have a opening/crack in it. Carpet under drivers seat is torn. Didn't realize Truck was a Gas Gusler. Down at the bottom it asked to say a little more however, it didn't allow me too; Mr. Word was very Professional & nice. Slold me a few Warranty packages on Truck which wasn't easy. Happy I got them in the end thou. More

Service Finished quickly. Everything explained carefully. Waiting room extremely comfortable. Appointment easy to schedule. Worth the 65 mile drive to get Finished quickly. Everything explained carefully. Waiting room extremely comfortable. Appointment easy to schedule. Worth the 65 mile drive to get work completed. Happy with the experience. More

Generous as can be... I happen to be located 20-25 mins. away from the Lexus-dealership, and wasn't looking forward to eating the potential-costs of a tow from that distan I happen to be located 20-25 mins. away from the Lexus-dealership, and wasn't looking forward to eating the potential-costs of a tow from that distance, but the recent cold-snap decided to wrap it's icy-grip around my IS, which contributed in part to my need to hopefully, more accurately-troubleshoot my issue, before doing so. I made a call out to the dealership, and was-subsequently put in touch with Victor in Service, who didn't hesitate for a moment in kindly taking time to hear-out out my frustration/concern/situation, and then offer to assist with helping me troubleshoot (as best as possible, given the limits of a phone-convo) just what the issue could have been, and then days later, after eventually having-had the vehicle transported to the dealership for service, both Victor and Travis K., worked to keep me abreast of all the pertinent-details of the situation from my perspective, and were able to have the vehicle repaired, and handed-back to me within a very-condensed timeframe. More

65K Service My visit was a very good experience. The work was performed efficiently and the service advisor (Joe Cooper) was very professional and polite. Would d My visit was a very good experience. The work was performed efficiently and the service advisor (Joe Cooper) was very professional and polite. Would definitely recommend Tom Wood Lexus to others. More