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Tom Wood Lexus
Indianapolis, IN
1,168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,168 Reviews of Tom Wood Lexus
September 06, 2017
Maintenance Excellent experience. Timely service. Informative and polite. Called on cell phone when vehicle was ready. Answered questions regarding Tyvek on facad Excellent experience. Timely service. Informative and polite. Called on cell phone when vehicle was ready. Answered questions regarding Tyvek on facade and difficulties with adjustment. More
by Willsdc
Employees Worked With
Travis
September 04, 2017
Great car experience I was treated very welll an a plus experience. I was unsure whe I first went but am very glad I did. My older Lexus needed an air bag replaced They I was treated very welll an a plus experience. I was unsure whe I first went but am very glad I did. My older Lexus needed an air bag replaced They had a nice loaner for me while they replaced the bag. 👍👍👍👍 More
by My lexus
Employees Worked With
Alicia Crutcher
August 31, 2017
Great Experience Tom Wood Lexus had just what a drive from Louisville, KY required! The service I received was spot on for what I was there to accomplish and very effi Tom Wood Lexus had just what a drive from Louisville, KY required! The service I received was spot on for what I was there to accomplish and very efficient in handling my purchase. I'm glad we were able to do business! More
by AGUFF03
Employees Worked With
James Gamble
August 25, 2017
Car service Excellent/efficient service. Love the detailing inside and out. Was done on time. No problems. Will definitely use this service again. I have never Excellent/efficient service. Love the detailing inside and out. Was done on time. No problems. Will definitely use this service again. I have never had bad service there. More
by Jodi
Employees Worked With
Ryan Morrow
August 23, 2017
Great customer service I went to the dealership for an inspection suggested by one of the greatest person at To Wood (Lori Moss). The overall experience was great and well d I went to the dealership for an inspection suggested by one of the greatest person at To Wood (Lori Moss). The overall experience was great and well done. More
by Papa Kebe
Employees Worked With
Cody Shuler
August 14, 2017
Exceptional Customer Service Tom Wood Lexus has been my dealer for 17 years. I have forged strong relationships with sales and service employees and have consummate trust in them. Tom Wood Lexus has been my dealer for 17 years. I have forged strong relationships with sales and service employees and have consummate trust in them. More
by mckinstray
Employees Worked With
Tina Smith, General Sales Manager
August 11, 2017
Excellent Timely and to the point. Very expensive. $750 for a 30000 mile service seems high. Staff very helpful and informative. The cafe had very few breakf Timely and to the point. Very expensive. $750 for a 30000 mile service seems high. Staff very helpful and informative. The cafe had very few breakfast pastries. More
by Terjr
Employees Worked With
Cody
August 10, 2017
Excellent service, excellent staff. We already know Lexus equates to excellence, or we would choose another brand. Same holds true for expecting a world class dealership for service. Tom We already know Lexus equates to excellence, or we would choose another brand. Same holds true for expecting a world class dealership for service. Tom Wood Lexus is a leader for which other dealers should study. Service staff and communication was outstanding with real time summary via email. More
by MCMcKean
Employees Worked With
Joe Cooper
August 08, 2017
Recall Excellent service. First class in every way. The staff was very friendly and my wait time was not too long. I was very pleased with the rental car Excellent service. First class in every way. The staff was very friendly and my wait time was not too long. I was very pleased with the rental car as well. More
by Lee,Elvina4030
Employees Worked With
Travis Keller
August 08, 2017
Loved the service, the rx350, and our salesman The experience buying a new SUV was pleasant. Although we originally wanted used, we bought new. There was no sales pressure and the salesman patien The experience buying a new SUV was pleasant. Although we originally wanted used, we bought new. There was no sales pressure and the salesman patiently showed us what we wanted to see. He took time to continue to look for us and promptly returned our calls (Jim Froman). We love our new vehicle. More
by JM Roush
Employees Worked With
Jim Froman
