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Tom Wood Lexus
Indianapolis, IN
1,174 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,174 Reviews of Tom Wood Lexus
September 23, 2017
New amplifier for sound system Alexis is the epitome of what you want your service writer to be. Energetic, honest and up front. In short, she did what she said she would do. She Alexis is the epitome of what you want your service writer to be. Energetic, honest and up front. In short, she did what she said she would do. She deserves a pay increase More
by Me
Employees Worked With
Alexis
September 21, 2017
Excellent Both Greg and Ron the mechanic did an excellent job taking care of my vehicle. Ron even brought the car to my home when the work was completed. Both Greg and Ron the mechanic did an excellent job taking care of my vehicle. Ron even brought the car to my home when the work was completed. More
by bob1
Employees Worked With
Greg, service advisor and Ron, mechanic.
September 21, 2017
Service Routine service and update gps. The update to gps was $320. Which is outrageous and the update was from 2016. Definitely now worth that plus it was Routine service and update gps. The update to gps was $320. Which is outrageous and the update was from 2016. Definitely now worth that plus it was old. Will do it when a newer version is available but that is a ridiculous price More
by Lexis350
Employees Worked With
Joe Brumfield
September 19, 2017
Great Service Shanan was very professional and kept me informed regarding the progress of the service of my car. I would not take my car any other place. Shanan was very professional and kept me informed regarding the progress of the service of my car. I would not take my car any other place. More
by happy with my suv
Employees Worked With
Shanan Willis
September 14, 2017
Disappointed We had to bring our vehicle here when we were in from out of state. Positive thing is they were able to schedule my service within a day. Unfortunatel We had to bring our vehicle here when we were in from out of state. Positive thing is they were able to schedule my service within a day. Unfortunately, they rushed me in and out when speaking with the service rep. When I returned to get my vehicle, it was not cleaned out or washed. The service I receive in Florida (where we reside) is above and beyond exceptional. Making Tom Wood look sadly mediocre. I would not return here unless necessary. More
by AJB
Employees Worked With
Dave Louderback
September 07, 2017
Very professional and pleasure! Matt dealt with me and made my experience with this dealership amazing. He did a lot of extra work just to help me out with my work schedule. It was t Matt dealt with me and made my experience with this dealership amazing. He did a lot of extra work just to help me out with my work schedule. It was the first time I actually left a dealership with a good felling. So thank you Matt More
by Mattmegan80
Employees Worked With
Matt Scherer
September 06, 2017
Maintenance Excellent experience. Timely service. Informative and polite. Called on cell phone when vehicle was ready. Answered questions regarding Tyvek on facad Excellent experience. Timely service. Informative and polite. Called on cell phone when vehicle was ready. Answered questions regarding Tyvek on facade and difficulties with adjustment. More
by Willsdc
Employees Worked With
Travis
September 04, 2017
Great car experience I was treated very welll an a plus experience. I was unsure whe I first went but am very glad I did. My older Lexus needed an air bag replaced They I was treated very welll an a plus experience. I was unsure whe I first went but am very glad I did. My older Lexus needed an air bag replaced They had a nice loaner for me while they replaced the bag. 👍👍👍👍 More
by My lexus
Employees Worked With
Alicia Crutcher
August 31, 2017
Great Experience Tom Wood Lexus had just what a drive from Louisville, KY required! The service I received was spot on for what I was there to accomplish and very effi Tom Wood Lexus had just what a drive from Louisville, KY required! The service I received was spot on for what I was there to accomplish and very efficient in handling my purchase. I'm glad we were able to do business! More
by AGUFF03
Employees Worked With
James Gamble
August 25, 2017
Car service Excellent/efficient service. Love the detailing inside and out. Was done on time. No problems. Will definitely use this service again. I have never Excellent/efficient service. Love the detailing inside and out. Was done on time. No problems. Will definitely use this service again. I have never had bad service there. More
by Jodi
Employees Worked With
Ryan Morrow
