Tom Wood Lexus

Great customer service I went to the dealership for an inspection suggested by one of the greatest person at To Wood (Lori Moss). The overall experience was great and well d I went to the dealership for an inspection suggested by one of the greatest person at To Wood (Lori Moss). The overall experience was great and well done. More

Exceptional Customer Service Tom Wood Lexus has been my dealer for 17 years. I have forged strong relationships with sales and service employees and have consummate trust in them. Tom Wood Lexus has been my dealer for 17 years. I have forged strong relationships with sales and service employees and have consummate trust in them. More

Excellent Timely and to the point. Very expensive. $750 for a 30000 mile service seems high. Staff very helpful and informative. The cafe had very few breakf Timely and to the point. Very expensive. $750 for a 30000 mile service seems high. Staff very helpful and informative. The cafe had very few breakfast pastries. More

Excellent service, excellent staff. We already know Lexus equates to excellence, or we would choose another brand. Same holds true for expecting a world class dealership for service. Tom We already know Lexus equates to excellence, or we would choose another brand. Same holds true for expecting a world class dealership for service. Tom Wood Lexus is a leader for which other dealers should study. Service staff and communication was outstanding with real time summary via email. More

Recall Excellent service. First class in every way. The staff was very friendly and my wait time was not too long. I was very pleased with the rental car Excellent service. First class in every way. The staff was very friendly and my wait time was not too long. I was very pleased with the rental car as well. More

Loved the service, the rx350, and our salesman The experience buying a new SUV was pleasant. Although we originally wanted used, we bought new. There was no sales pressure and the salesman patien The experience buying a new SUV was pleasant. Although we originally wanted used, we bought new. There was no sales pressure and the salesman patiently showed us what we wanted to see. He took time to continue to look for us and promptly returned our calls (Jim Froman). We love our new vehicle. More

35K service, service rep was outstanding quick service 35,000 mile service scheduled easily, I was received in timely manner made to feel important and treated like family. The service was done before the 35,000 mile service scheduled easily, I was received in timely manner made to feel important and treated like family. The service was done before the promised time and pick up was an easy event. My vehicle was clean and ready for me upon my return to the dealership. More

Awesome experience! My husband and I didn't know anything about Lexus but we were looking for a sedan with all of the updated safety features. When Josh Kordes explained My husband and I didn't know anything about Lexus but we were looking for a sedan with all of the updated safety features. When Josh Kordes explained that all of the features we wanted were included standard we were surprised. Tom Wood had a great selection and we loved the no haggle pricing. We found the perfect car and before the day was up we were driving it off the lot. (And they got us a great rate on financing too!). We had a great experience and are now driving one of the most beautiful, safest cars on the road. Thanks Josh and Thanks Tom Wood Lexus! More

Great service and staff Professional courteous staff. Prompt service. Beautiful facility. Was well cared for. This was the first time at this dealership. First impressions we Professional courteous staff. Prompt service. Beautiful facility. Was well cared for. This was the first time at this dealership. First impressions were that the customer is top priority. The amenities were well done and the place clean. Enjoyed browsing in showroom. More

Air-conditioning issues. Had air-conditioning issues so I scheduled an appointment. Easily done on line. It's the same thing every visit. Pleasantly greeted, asked issues, exp Had air-conditioning issues so I scheduled an appointment. Easily done on line. It's the same thing every visit. Pleasantly greeted, asked issues, explanation given and approximate costs, awesome waiting room, timely updates, borrowed car offered, work done in a timely manner, discovered recall, fixed recall, reasonable cost for air-conditioning issue, filled tank up because of recall.....I'll always be back and probably buy my next car from there. A great meal is tarnished by bad service. Same with car service. Great car, great service. More