Tom Wood Lexus

30k mile checkup Completed on time and charged as quoted service rep was Friendly and efficient dealership was clean and uncluttered car was returned clean and freshl Completed on time and charged as quoted service rep was Friendly and efficient dealership was clean and uncluttered car was returned clean and freshly washed More

L/Certified Repair My Es 350 was bought one and a half years ago. There was a problem with the rear bumper which was not obvious until I drove the car for some time. I t My Es 350 was bought one and a half years ago. There was a problem with the rear bumper which was not obvious until I drove the car for some time. I took the car back to Tom Wood Lexus, they examined it and did reasonable fix. But the problem persisted. This month I took the car back again. This time, they took the length to change the whole bumper, lent me a new Es 350 while my car is in their shop. All these with no cost to me. The car they lent me mode it possible to carry on my routine painlessly. My sales woman Betty arranged the repair and appointed Brandon Krom as my contact person. Brandon is a super nice guy, he made my visit so easy and so pleasant. Travis and other personnel in the service department are all so friendly. It has been an excellent buying and service experience to me. I have recommended Tom Wood Lexus to many of my friends, especially the L/ Certified program (I haven't bought new car from them yet). They keep their promise for the program. I would recommend this dealer to others whom read my review. More

great service! Got absolutely great service from Greg Busche as coordinator and Oar as sevucdctechnician for both of my RXs. Wonderfully diagnosed a rattle and sque Got absolutely great service from Greg Busche as coordinator and Oar as sevucdctechnician for both of my RXs. Wonderfully diagnosed a rattle and squeak in my 2016 to include a test drive with me TJ ensurdcitcwax fixed to my satisfaction. Extremely courteous and prompt getting them done in a very busy day. More

No Pressure I had the most positive experience ever purchasing a new car with a trade-in at Tom Wood Lexus. They clearly explained the logic of their trade-in val I had the most positive experience ever purchasing a new car with a trade-in at Tom Wood Lexus. They clearly explained the logic of their trade-in valuation. The sale was completely no pressure, just a positive and informative conversation. More

Customer focused, not pushy Tom Wood Nissan exceeded my expectations. From the great sales associate in James Gamble to the terrific tech professional in Kaleb Rader. The dealers Tom Wood Nissan exceeded my expectations. From the great sales associate in James Gamble to the terrific tech professional in Kaleb Rader. The dealership offered a friendly inviting experience. This is our first Lexus and we were impressed. More

Mantunance errors After I got home the light of engine is turned on. I was planning to travel in the next day morning but this issue changed my plan and my mood. Becaus After I got home the light of engine is turned on. I was planning to travel in the next day morning but this issue changed my plan and my mood. Because I thought my engine is damaged. Bad thing is that I live in the south and that mean I need to drive 45 minuets to get back to Tom lixus. After I came to them they fixed the problem and I have told that this is the mantunance fault because they missed something. Any way, that is scarred me too much and I expect from Tom Wood Lexus apology in such as free change oil in the next visiting. Thanks Alarifi More

Excellent Customer Service! It’s always a great experience at Tom Wood Lexus and the experience is enhanced by the customer service we receive from Travis Keller. He’s always att It’s always a great experience at Tom Wood Lexus and the experience is enhanced by the customer service we receive from Travis Keller. He’s always attentive and works diligently to help with anything we need. His service has been consistent and is a great representative for Lexus. More

Travis Keller = Amazing!! Since the first time we brought our cars to Lexus, Travis made us feel welcomed. His honesty and caring approach towards our needs is always well appr Since the first time we brought our cars to Lexus, Travis made us feel welcomed. His honesty and caring approach towards our needs is always well appreciated. I don’t speak the maintenance language, but Travis takes his time to explain the complexities of how dealer maintenance works. He has changed my mind on the dealer expectations for the better! More