Tom Wood Lexus

Poor Service I WILL NEVER GO BACK TO THIS DEALERSHIP. THEY IGNORED ME UPON ARRIVAL AND WASTED MY TIME THEN DIDNT PERFORM SERVICE REQUESTED. I went in for a batter I WILL NEVER GO BACK TO THIS DEALERSHIP. THEY IGNORED ME UPON ARRIVAL AND WASTED MY TIME THEN DIDNT PERFORM SERVICE REQUESTED. I went in for a battery replacement after I called earlier in the day to inquiry about prices. I was told they do free installation. After work, I drove for about 45 minutes to the dealership only to be told I was misinformed. Common sense dictates that when a responsible dealership makes a mistake, that they own up to it and fix it. Not Lexus. It's not a mistake to admit when one is wrong, but to ignore your mistake and claim it's not your problem, that is a mistake. I am very displeased with the Lexus and can't recommend their disjointed service to anyone. VERY UNSATISFIED CUSTOMER . More

Most Honest Salesman Ever James did an excellent job of explaining EVERYTHING to us from the car to the financing. He was very personable and really made us feel at home. James did an excellent job of explaining EVERYTHING to us from the car to the financing. He was very personable and really made us feel at home. More

10k service Tom Wood always great to work with. This is my fifth Lexus w/ Tom Wood. Previously owned a BMW and Mercedes- will always work w Tom Wood and Lexus Tom Wood always great to work with. This is my fifth Lexus w/ Tom Wood. Previously owned a BMW and Mercedes- will always work w Tom Wood and Lexus More

Great service A bit pricey, but top-shelf service. Worth it. Cody Schuler did a superb job. I hope to get him from now on. Communication was awesome. A bit pricey, but top-shelf service. Worth it. Cody Schuler did a superb job. I hope to get him from now on. Communication was awesome. More

Oil change Worked with Erin . Very nice and polite. Got oil change done while I waited. Also talked to Brandon Billeisen about a lease. He was very knowledgeable Worked with Erin . Very nice and polite. Got oil change done while I waited. Also talked to Brandon Billeisen about a lease. He was very knowledgeable and polite. More

Awesome experience buying my first Lexus! Ryan Morrow is a fabulous salesman and truly shows he cares about your needs and wants in a car! He made the process go smoothly and painless. I love Ryan Morrow is a fabulous salesman and truly shows he cares about your needs and wants in a car! He made the process go smoothly and painless. I love my car! More

Quick and nice Very helpful and clearly with paperwork very nice professional, willing to answer any questions. I very appreciate and enjoy my new car and recommend Very helpful and clearly with paperwork very nice professional, willing to answer any questions. I very appreciate and enjoy my new car and recommend to everybody thank you More

Perfect experience The new facility is the nicest I have ever seen. All of the employees are happy and efficient. Everything I needed was taken care of and I was given a The new facility is the nicest I have ever seen. All of the employees are happy and efficient. Everything I needed was taken care of and I was given a brand new loaner that opened my eyes to how nice the Lexus sedan is. More

30k mile checkup Completed on time and charged as quoted service rep was Friendly and efficient dealership was clean and uncluttered car was returned clean and freshl Completed on time and charged as quoted service rep was Friendly and efficient dealership was clean and uncluttered car was returned clean and freshly washed More