Tom Wood Lexus

Routine maintenance for family vehicle Always feel they go above and beyond for service quality. Can always count on a very detailed overview of needed services and more important what opti Always feel they go above and beyond for service quality. Can always count on a very detailed overview of needed services and more important what options are criticak More

Lexus service I have had great experience at Tom Wood Lexus. Right from buying my RX350 to all services that have been performed so far. They have professional staf I have had great experience at Tom Wood Lexus. Right from buying my RX350 to all services that have been performed so far. They have professional staff and service personnel. I would highly recommend Tom Wood Lexus. More

Poor Service I WILL NEVER GO BACK TO THIS DEALERSHIP. THEY IGNORED ME UPON ARRIVAL AND WASTED MY TIME THEN DIDNT PERFORM SERVICE REQUESTED. I went in for a batter I WILL NEVER GO BACK TO THIS DEALERSHIP. THEY IGNORED ME UPON ARRIVAL AND WASTED MY TIME THEN DIDNT PERFORM SERVICE REQUESTED. I went in for a battery replacement after I called earlier in the day to inquiry about prices. I was told they do free installation. After work, I drove for about 45 minutes to the dealership only to be told I was misinformed. Common sense dictates that when a responsible dealership makes a mistake, that they own up to it and fix it. Not Lexus. It's not a mistake to admit when one is wrong, but to ignore your mistake and claim it's not your problem, that is a mistake. I am very displeased with the Lexus and can't recommend their disjointed service to anyone. VERY UNSATISFIED CUSTOMER . More

Most Honest Salesman Ever James did an excellent job of explaining EVERYTHING to us from the car to the financing. He was very personable and really made us feel at home. James did an excellent job of explaining EVERYTHING to us from the car to the financing. He was very personable and really made us feel at home. More

10k service Tom Wood always great to work with. This is my fifth Lexus w/ Tom Wood. Previously owned a BMW and Mercedes- will always work w Tom Wood and Lexus Tom Wood always great to work with. This is my fifth Lexus w/ Tom Wood. Previously owned a BMW and Mercedes- will always work w Tom Wood and Lexus More

Great service A bit pricey, but top-shelf service. Worth it. Cody Schuler did a superb job. I hope to get him from now on. Communication was awesome. A bit pricey, but top-shelf service. Worth it. Cody Schuler did a superb job. I hope to get him from now on. Communication was awesome. More

Oil change Worked with Erin . Very nice and polite. Got oil change done while I waited. Also talked to Brandon Billeisen about a lease. He was very knowledgeable Worked with Erin . Very nice and polite. Got oil change done while I waited. Also talked to Brandon Billeisen about a lease. He was very knowledgeable and polite. More

Awesome experience buying my first Lexus! Ryan Morrow is a fabulous salesman and truly shows he cares about your needs and wants in a car! He made the process go smoothly and painless. I love Ryan Morrow is a fabulous salesman and truly shows he cares about your needs and wants in a car! He made the process go smoothly and painless. I love my car! More

Quick and nice Very helpful and clearly with paperwork very nice professional, willing to answer any questions. I very appreciate and enjoy my new car and recommend Very helpful and clearly with paperwork very nice professional, willing to answer any questions. I very appreciate and enjoy my new car and recommend to everybody thank you More

Perfect experience The new facility is the nicest I have ever seen. All of the employees are happy and efficient. Everything I needed was taken care of and I was given a The new facility is the nicest I have ever seen. All of the employees are happy and efficient. Everything I needed was taken care of and I was given a brand new loaner that opened my eyes to how nice the Lexus sedan is. More