Tom Wood Lexus

Service experience Awesome service from Erin as usual. She is very good at communicating if there are problems that I did not know of when I bring the car in for service Awesome service from Erin as usual. She is very good at communicating if there are problems that I did not know of when I bring the car in for service. Also is very upfront about the costs so I know before I agree to the service. More

Excellent Service from Shannon as always! Excellent communication! I brought in the car for an extended repair and Shannon was excellent in her communication and keeping me updated with the p Excellent communication! I brought in the car for an extended repair and Shannon was excellent in her communication and keeping me updated with the progress of the vehicle More

Always Excellent Called Tom Wood in the am. Was told to stop in anytime which I did. Was promptly checked in. The wait for service was longer than I liked but done in Called Tom Wood in the am. Was told to stop in anytime which I did. Was promptly checked in. The wait for service was longer than I liked but done in a fair amount of time. Waiting room comfy, clean and Internet accessible plus many good magazines and seating areas. I love the new look of my car after the headlight restoration. Looks like a new car. Appreciate the complimentary wash. More

Excellent! Working with Tom Wood Lexus was as easy of an experience I have ever had with a car dealership. I really appreciated that my time was valued and the s Working with Tom Wood Lexus was as easy of an experience I have ever had with a car dealership. I really appreciated that my time was valued and the sales process was straightforward as there was no negotiating and no running back and forth to talk to different managers. More

Pleasurable and Painless Good people to work with. They worked with me and my schedule. Coming from out of town I don't always know when I'll be in Indy, so sometimes I call Good people to work with. They worked with me and my schedule. Coming from out of town I don't always know when I'll be in Indy, so sometimes I call at the last minute. More

Fabulous customer service I have an older SUV 2010. Have always taken it to dealership for service because of great customer service. They are courteous, informative, concern I have an older SUV 2010. Have always taken it to dealership for service because of great customer service. They are courteous, informative, concerned especially Shanan Jackson, She Is an asset to your organization. Wish some one like her was at every Place we do business. More

Client Focused Alexis was so helpful and made sure everything was taken care of and that our vehicle was safe. Always feel confident when we take our vehicle in for Alexis was so helpful and made sure everything was taken care of and that our vehicle was safe. Always feel confident when we take our vehicle in for service. More

Good people slow process People are very knowledgeable and helpful. The process to complete the lease was painfully long. I would like to see this improve. Much of our contact People are very knowledgeable and helpful. The process to complete the lease was painfully long. I would like to see this improve. Much of our contact leading up to the purchase could have been used to take care of some of the application process. More

Easy process and professional sales team Two gentlemen did walk thru and one was excellent and other Dakota needs more training Josh and Joe were very good - process was easy and efficient. Two gentlemen did walk thru and one was excellent and other Dakota needs more training Josh and Joe were very good - process was easy and efficient. I think manager should have thanked us for our purchase and said thank you for your business. I am in sales and this was a missed opportunity. More

Great Experience! I have been going to TW Lexus for several years now. I have always been impressed with the Staff and the Service. I would recommend it unconditionally I have been going to TW Lexus for several years now. I have always been impressed with the Staff and the Service. I would recommend it unconditionally! More