Tom Wood Lexus

Quick oil change While out running errands, I called to check availability and price of an oil change. Availability was confirmed but cost was unsure. Failed to get While out running errands, I called to check availability and price of an oil change. Availability was confirmed but cost was unsure. Failed to get the call back with cost so I just drove to the dealership for confirmation. Service rep Erwin was excellent as before, I'm not sure I would be satisfied without her help, she is always excelkent. More

Service Finished quickly. Everything explained carefully. Waiting room extremely comfortable. Appointment easy to schedule. Worth the 65 mile drive to get Finished quickly. Everything explained carefully. Waiting room extremely comfortable. Appointment easy to schedule. Worth the 65 mile drive to get work completed. Happy with the experience. More

65K Service My visit was a very good experience. The work was performed efficiently and the service advisor (Joe Cooper) was very professional and polite. Would d My visit was a very good experience. The work was performed efficiently and the service advisor (Joe Cooper) was very professional and polite. Would definitely recommend Tom Wood Lexus to others. More

Generous as can be... I happen to be located 20-25 mins. away from the Lexus-dealership, and wasn't looking forward to eating the potential-costs of a tow from that distan I happen to be located 20-25 mins. away from the Lexus-dealership, and wasn't looking forward to eating the potential-costs of a tow from that distance, but the recent cold-snap decided to wrap it's icy-grip around my IS, which contributed in part to my need to hopefully, more accurately-troubleshoot my issue, before doing so. I made a call out to the dealership, and was-subsequently put in touch with Victor in Service, who didn't hesitate for a moment in kindly taking time to hear-out out my frustration/concern/situation, and then offer to assist with helping me troubleshoot (as best as possible, given the limits of a phone-convo) just what the issue could have been, and then days later, after eventually having-had the vehicle transported to the dealership for service, both Victor and Travis K., worked to keep me abreast of all the pertinent-details of the situation from my perspective, and were able to have the vehicle repaired, and handed-back to me within a very-condensed timeframe. More

Excellent service. I have been coming to the dealer over 10 years, and I have been receiving good service, Cody is excellent, he knows his job and his service is very ap I have been coming to the dealer over 10 years, and I have been receiving good service, Cody is excellent, he knows his job and his service is very appreciated. More

Tires and such Treated with respect-loaner vehicle was ready-estimated time was on mark- Greg B. and team are always efficient and friendly I always have had a gr Treated with respect-loaner vehicle was ready-estimated time was on mark- Greg B. and team are always efficient and friendly I always have had a great experience More

Erin is the boss Erin does a great job of being the face of the dealership when it comes to service give this woman a promotion before it to late. Erin does a great job of being the face of the dealership when it comes to service give this woman a promotion before it to late. More

Worth the trip from Chicago Purchased a pre owned car that I found on their website. I communicated with their sales person over the phone and through email before deciding to m Purchased a pre owned car that I found on their website. I communicated with their sales person over the phone and through email before deciding to make the 3 1/2 hour trip from Chicago to purchase the car. The dealership was beautiful and very comfortable. Multiple waiting areas. My sales person was friendly and efficient. Price and customer service was worth the drive. More

Service was great! Brian Mahoney is always always very helpful! We request him every time we need service because he is very knowledgeable, friendly and honest. Thanks! Brian Mahoney is always always very helpful! We request him every time we need service because he is very knowledgeable, friendly and honest. Thanks! Laura More

Outstanding! Great dealership! Cory was great to work with. He was on top of every detail as soon as we walked in the door. Very pleased with our trade in value Great dealership! Cory was great to work with. He was on top of every detail as soon as we walked in the door. Very pleased with our trade in value. Everyone at dealership is super friendly. The technology training we received on our new vehicle was super. Pet friendly!! More