Tom Wood Lexus

Love the new UX! We came in to buy a used RX and left with a new UX. Amazing car! Joe Brumfield rocks! When we discussed how my husband wanted sportier, but I like t We came in to buy a used RX and left with a new UX. Amazing car! Joe Brumfield rocks! When we discussed how my husband wanted sportier, but I like the luxury of our ES 350, Joe had the perfect compromise. The new UX has the luxury plus sport plus the lexus features we love. Super happy! More

Safety and 5000 mile Having received the safety notice, Tom Woods Lexus was quick to set up an appointment. When my mileage was noted to be nearly 5000, they asked if I wa Having received the safety notice, Tom Woods Lexus was quick to set up an appointment. When my mileage was noted to be nearly 5000, they asked if I wanted that inspection done as well. Their proactive response saved me additional time and potential wasted time. Each staff member was professional, friendly and service oriented. They made the time to assist me in keeping to a tight schedule. Greatly appreciated. More

Unhelpful and poor follow through Katelyn became difficult to work with when I had questions regarding interior options on the 2019 Lexus RX. Katelyn did not seem interested in answeri Katelyn became difficult to work with when I had questions regarding interior options on the 2019 Lexus RX. Katelyn did not seem interested in answering my questions. Her communication and follow through was slow and weak. The result of these issues have prohibited me from purchasing the 2019 RX vehicle. I have used Tom Wood Lexus for 20 years. My immediate family owns 4 RX 350’s and 1 NX Sport. We clearly love the product but Katelyn stopped us dead in our tracks with her inability or lack of desire to answer questions. More

Excellent salesman ship Our sales rep Joe Brumfield was excellent gentleman and always explained everything to us that we needed to know about buying a car there at Tom Wood Our sales rep Joe Brumfield was excellent gentleman and always explained everything to us that we needed to know about buying a car there at Tom Wood Lexus. Never pressured us one time. I would recommend and suggest that anyone that wants a Lexus definitely go to Tom Wood Lexus Indianapolis. The whole Lexus staff are great people. More

Very friendly. And professional Cory is the best service rep We have a bmw and Mercedes and Cory is the one I trust. Wish he worked for other dealers Cory is the best service rep We have a bmw and Mercedes and Cory is the one I trust. Wish he worked for other dealers More

Superb service Tom Wood Lexus service team, consultants and salesforce always treat me with courtesy and realize my time is valuable . If needed, I am always offer Tom Wood Lexus service team, consultants and salesforce always treat me with courtesy and realize my time is valuable . If needed, I am always offered a loaner car. More

Friendly Sales People We have been working with Joe throughout this year and he taken great care of us. He made my car buying experience a positive one. We have been working with Joe throughout this year and he taken great care of us. He made my car buying experience a positive one. More

Service visit friendly and efficient from greeting until finish . Really enjoyed waiting area including coffee hostess made us feel at home would recommend to visit friendly and efficient from greeting until finish . Really enjoyed waiting area including coffee hostess made us feel at home would recommend to anyone More

Easy Car Buying Experience Buying experience was easy. Car was found online & deal was completed in person. Very positive experience. Dealt with salesperson Rob Young. He was v Buying experience was easy. Car was found online & deal was completed in person. Very positive experience. Dealt with salesperson Rob Young. He was very knowledgeable & easy to talk to. Made buying our new car easy. More

A true luxury White glove service! Tom Wood Lexus exceeds expectations! This company epitomizes customer service. I cannot say enough about quality experience off White glove service! Tom Wood Lexus exceeds expectations! This company epitomizes customer service. I cannot say enough about quality experience offered by Tom Wood Lexus. More