Tom Wood Lexus

FIRST SERVICE VISIT We brought our LX570 for first service at this dealer. It was easy to call to schedule and get in. Great service. We had to wait on it but on a lazy S We brought our LX570 for first service at this dealer. It was easy to call to schedule and get in. Great service. We had to wait on it but on a lazy Saturday didn’t mind as it was a peaceful comfortable space to relax.Cody was pleasant professional and very helpful Got all done in time and will be going back for next one Muhammad Munir More

trip problem Check engine light came on 100 miles from dealership. Talked with service and continued on. Dealership had problem fixed in one hour. Great service, l Check engine light came on 100 miles from dealership. Talked with service and continued on. Dealership had problem fixed in one hour. Great service, lovely people. More

Overall experience was excellent. Everything went very smooth working with Jim Froman and Michael Drumwright. All of my questions were answered and well explained. I look forward to do Everything went very smooth working with Jim Froman and Michael Drumwright. All of my questions were answered and well explained. I look forward to doing business with Tom Wood Lexus in the future. More

Exceptional. My dedicated consultant Erika was fantastic. Erika was refreshing to work with. She broke the stereotype of a car sales person. Absolutely the best car buying experience I’ve ever had. Erika was refreshing to work with. She broke the stereotype of a car sales person. Absolutely the best car buying experience I’ve ever had. More

Surprise Zach was great in helping me find my new car. I was surprised about some add ons after I already got a price in the car. I was also surprised Zach was great in helping me find my new car. I was surprised about some add ons after I already got a price in the car. I was also surprised about more items the dealership was selling at the time I am purchasing the car. I don’t remember doing this with other dealers. More

Maintenance After a good but not great experience in the process of leasing my first Lexus, I have also found that the real profit is generated thru the periodic After a good but not great experience in the process of leasing my first Lexus, I have also found that the real profit is generated thru the periodic maintenance shedule. I have never known a manufacturer who requires balance/alignment of tires after 10m miles and then again at 25m. Additional fees and costs for low mileage maintenance is excessive. Additionally, I was told that the 30,000 mile maintenance will be in excess of $550. Great car, but sadly I won't be dealing with Lexus after the lease expires. More

Good service This dealership takes great care of customers. The actual service is professional and thorough. The customer lounge is clean, lovely and has good coff This dealership takes great care of customers. The actual service is professional and thorough. The customer lounge is clean, lovely and has good coffee. There are quiet spaces for work. More

Airbag change Very good experience, Nice environment, service person very warm and helpful, loaner car helps me complete my task while waiting for the airbag chang. Very good experience, Nice environment, service person very warm and helpful, loaner car helps me complete my task while waiting for the airbag chang. When finished, car is also cleaned. More

I interpreted Truck to be a better performer Noticed this evening front left bumper appears to have a opening/crack in it. Carpet under drivers seat is torn. Didn't realize Truck was a Gas Gusler Noticed this evening front left bumper appears to have a opening/crack in it. Carpet under drivers seat is torn. Didn't realize Truck was a Gas Gusler. Down at the bottom it asked to say a little more however, it didn't allow me too; Mr. Word was very Professional & nice. Slold me a few Warranty packages on Truck which wasn't easy. Happy I got them in the end thou. More

Great Service Shanan works very hard to make sure everything that makes the service experience a great one. She is efficient and polite. She is an asset to your c Shanan works very hard to make sure everything that makes the service experience a great one. She is efficient and polite. She is an asset to your company. More