Tom Wood Lexus

20k service and other Great service.. explained everything and recommended approach to service. Tires were replaced and alignment recommended.. hope that was needed because Great service.. explained everything and recommended approach to service. Tires were replaced and alignment recommended.. hope that was needed because expensive. $1000 service . Hope it was all needed. More

Great experience My negotiations for my lease renewal couldn’t have gone more smoothly and professionally thanks totally to Betty Wills. Michael Drumwright gave me a l My negotiations for my lease renewal couldn’t have gone more smoothly and professionally thanks totally to Betty Wills. Michael Drumwright gave me a lot of help setting up the technology and applications. 5 Stars More

RX 350 - 2018 I’d purchased an RX 400H from Tom Wood 11 years ago. It wasn’t necessary to buy a new car at this time, since the 2007 was running great, but new is I’d purchased an RX 400H from Tom Wood 11 years ago. It wasn’t necessary to buy a new car at this time, since the 2007 was running great, but new is fun. In checking all other brands, the Lexus RX series just outshined them all, still. The hybrid didn’t really fit my needs so I opted for the 350. I’m in my late 60s so have purchased many new cars over the years. While the purchasing experience is still lengthy, the bottom line is the vehicle. I doubt that I’ll ever leave the Lexus family. My wife is die hard BMW. To each their own. More

Air bag recall Shana was the best service writer I’ve ever had so careing and helpful this is someone that really cares about her customers her card will be in my ca Shana was the best service writer I’ve ever had so careing and helpful this is someone that really cares about her customers her card will be in my car all the time and hey my car came back with a full tank of gas washed and swept thank you tom wood More

Excellent service A dealership that actually cares about their patrons Loaner cars Actually pay attention to customer needs and attempt to satisfy Also not grossl A dealership that actually cares about their patrons Loaner cars Actually pay attention to customer needs and attempt to satisfy Also not grossly overpriced despite being a luxury car dealership More

They were swamped with buyers! With all sales reps busy with customers managed jumped in and gave a remarkable buying experience. Tina Smith cared deeply about us as customers. Woul With all sales reps busy with customers managed jumped in and gave a remarkable buying experience. Tina Smith cared deeply about us as customers. Would recommend this dealership. More

Good visit Overall good visit. Was quoted 90 mins for appointment (40,000 mike routine service), but ended up taking 2.5 hrs. Brian discounted the alignment by Overall good visit. Was quoted 90 mins for appointment (40,000 mike routine service), but ended up taking 2.5 hrs. Brian discounted the alignment by $20 due to longer than necessary wait. Appreciated the gesture, but would prefer getting an hour back. Comfortable dealership though. Not a bad place to wait for service. More

Brought in my RX350 for 15,000 miles service. My service appointment was on time and took less than 30 minutes. Service writer went over results and asked if I had any questions. Waiting lounge is My service appointment was on time and took less than 30 minutes. Service writer went over results and asked if I had any questions. Waiting lounge is very well appointed and very clean. All dealership personell were courteous and friendly. I could not design a better experience. More

Great car salesman Pleasant and professional! Mr Word was very helpful with decision making and knew answers to our questions. Overall was a painless experience. Woul Pleasant and professional! Mr Word was very helpful with decision making and knew answers to our questions. Overall was a painless experience. Would highly recommend one ask for Michael! More

Great experience as always and I love my technician Shanan J Amazing dealership and I get great service. My technician Shanan Jackson is always amazing and is attentive to my needs. I will purchase another car f Amazing dealership and I get great service. My technician Shanan Jackson is always amazing and is attentive to my needs. I will purchase another car from Lexus simply because of her service. More