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Tom Wood Lexus

Indianapolis, IN

4.9
1,161 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,161 Reviews of Tom Wood Lexus

May 21, 2018

Thorough & helphfull Our used truck was throughly checked & put in like new condition. Salesman was very helpfull. They evan delivered the truuck about 100 miles to. our More

by greenpiper99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Blaine Polhamus, Zachary Soutendijk
May 22, 2018 -

Tom Wood Lexus responded

We love comments like yours! They tell us we’re doing our job right. We know it’s a great feeling to find the pre-owned vehicle that’s right for you, and we’re glad we could help.

May 20, 2018

Lexus GM 460 Servise Great Servise from Greg, best customer servise provider always prompt. I like that I don’t have to wait. Greg takes care of things when I need Servise More

by Mona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg I. Servise
May 21, 2018 -

Tom Wood Lexus responded

Everyone in our Service Department, including Greg, will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again!

May 20, 2018

Beautiful waiting room excellent service and very professio Very very professional. The showroom and sitting area while awaiting for service was excellent the personnel we're very informative and thorough. The More

by Hurricane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Stenke, Dave Louderback
May 21, 2018 -

Tom Wood Lexus responded

Thanks for your business AND your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

May 19, 2018

Honest and friendly I scheduled this service online and selected the factory recommended package without knowing what is in it. When I came to the appointment, tHe Tom Wo More

by HG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
May 21, 2018 -

Tom Wood Lexus responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thank you!

May 15, 2018

Lexus 450h Zack was great. He kept me aware of my order throughout the four months it took to delivery it. It is a very good car. More

by Bhatch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
May 16, 2018 -

Tom Wood Lexus responded

Even after 50 years in the business, we still enjoy it when someone says nice things about us. We hope you’re enjoying your new vehicle, and that we’ll see you again soon.

May 21, 2018 -

Tom Wood Lexus responded

Thanks again for your kind words.

May 10, 2018

Smooth as silk Jim Froman was my sales rep. A real pro. Knew every answer to my questions. Will buy all my cars thru him.. I’m a former Audi owner. More

by XAudi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Drumwright, Jim Froman
May 16, 2018 -

Tom Wood Lexus responded

Thank you for taking time to comment. Your opinion matters, and we’re pleased you think well of us. Stop by anytime. We never tire of seeing our customers again!

May 09, 2018

Friendly customer oriented staff Have worked with Jim Froman for many years Great salesperson Have been a Lexus owner for over twenty years because if exceptional customer service More

by GwenRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Froman
May 16, 2018 -

Tom Wood Lexus responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

May 04, 2018

Great service I had an issue with one of my tires and they got me in right away . I had the option to just buy one tire or two and chose to get two but there was no More

by Gabby585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shanon
May 07, 2018 -

Tom Wood Lexus responded

Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too.

May 01, 2018

40,000 mile check up. Replace tires Excellent work. Loaned me a car. Kept me up dated. Washed car and switched car mats. Replaced 4 tires and repaired rims. Service rep, Cody Shuler More

by Carreview
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Shuler
May 07, 2018 -

Tom Wood Lexus responded

So nice to get a great comment. Everyone loves a compliment, but in these days of social media, they are more important than ever. Thank you so much.

April 27, 2018

Professional service Nice waiting area and professional staff . I have been using Lexus service for more than ten years. I always satisfied with their sals and service. More

by 10221959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Camron Morris, Brandon Billeisen, Jim Froman, Sean Stuart, Mike Word
May 07, 2018 -

Tom Wood Lexus responded

We’re glad you were pleased with our Service Department. We know how good it feels to find someone you can trust, and we thank you for the kind words.

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