Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews
Call Dealership (317) 580-6888
View Awards

4610 E 96th St

Indianapolis, IN

46240

Directions

By Type

1,168 Reviews of Tom Wood Lexus

November 26, 2023

Tom Wood has a great service department. Very helpful staff and the technicians do a thorough job. More

by Trackvet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Voivodas
Report | Print
Nov 27, 2023 -

Tom Wood Lexus responded

We appreciate your feedback! Thank you for choosing Tom Wood Lexus and for sharing your experience. Drive safely!

November 25, 2023

We recently purchased a new vehicle from Tom Wood Lexus. The staff is always. kind , welcoming and professional. Mike Word was very informative and patient with our questions. He left none of them unans More

by DianaF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Card instructed us on the electronic portion of the vehicle. He was very kind and gave us the necessary information before we left the dealership. , Mike Word
Report | Print
Nov 27, 2023 -

Tom Wood Lexus responded

Diana, it's great to know that Mike and the rest of our team at Tom Wood Lexus were able to assist you in finding your new Lexus NX 350. We're always here for any questions or needs you may have. Enjoy your new ride!

November 18, 2023

Mike and Eddie were great. They always helpful and communicate well. He understands the car well. More

by triciamandelbaum@comcast.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike mccann
Report | Print
Nov 20, 2023 -

Tom Wood Lexus responded

We are so happy that Mike, Eddie, and our Tom Wood Lexus team earned your five stars. Thanks, and we hope to see you down the road!

November 18, 2023

Enjoyed excellent service working with Sam Shobe and Katelyn Stahl on the purchase of my 2022 Lexus 350. More

by indybg
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Shobe, Steve Card, Katelyn Stahl
Report | Print
Nov 20, 2023 -

Tom Wood Lexus responded

We're delighted to know that you had an excellent service experience with Sam and Katelyn here at Tom Wood Lexus. Enjoy your new vehicle!

November 17, 2023

Very professional service. Very friendly Also the service was on time. Feel they should have more breakfast item More

by Mrrip47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 20, 2023 -

Tom Wood Lexus responded

We appreciate your feedback and are glad to know you found our service at Tom Wood Lexus professional and friendly. We'll take note of your suggestion about the breakfast items! Safe travels ahead!

November 16, 2023

Always good service - very professional staff - I would praise in particular Katelyn Stahl and Steve Card More

by fwalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Card, Katelyn Stahl
Report | Print
Nov 16, 2023 -

Tom Wood Lexus responded

Thanks for the shout-out! We're glad to know Katelyn and Steve provided you with great service at Tom Wood Lexus. Your feedback is much appreciated!

November 15, 2023

Our Sales and Finance Consultant Mike Word was very knowledgeable, low pressure, helpful and kind. He helped us get several repairs made on our used car before we bought it and made buying our car easy More

by turner44094
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Word
Report | Print
Nov 15, 2023 -

Tom Wood Lexus responded

We're glad to know that Mike was able to assist you with your purchase at Tom Wood Lexus. It's great hearing how he made the process easy and ensured everything was in order before finalizing the deal. Thanks for recommending us—we appreciate it!

November 13, 2023

Excellent service Timely Loaner appreciated Seevice mgr excellant Cost fair Would not go to any other dealer More

by Carman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Shular
Report | Print
Nov 14, 2023 -

Tom Wood Lexus responded

Carman, it's great to know you appreciated our service and loaner program at Tom Wood Lexus. We're grateful for your loyalty and look forward to serving you in the future!

November 10, 2023

Always a courteous experience, especially when dealing with Mike McCann. Very informative and I never have to wait. More

by Paul Forbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McCann
Report | Print
Nov 10, 2023 -

Tom Wood Lexus responded

Paul, we're glad to know that Mike and our team at Tom Wood Lexus have been able to provide you with prompt and informative service. Thanks for the positive feedback!

November 09, 2023

Good receivement of customers by service associates, friendly, respectful and passionate towards customers service. Ontime service reports More

by murali.beeram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanon Willis
Report | Print
Nov 09, 2023 -

Tom Wood Lexus responded

We're glad to know you had a positive experience with our service associates at Tom Wood Lexus. We always aim for timely and friendly customer service. Thanks for the feedback!

1
...
9
10
11
...
117