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Tom Hesser BMW

Scranton, PA

4.6
132 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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132 Reviews of Tom Hesser BMW

November 09, 2023

Great visit! Joe was very helpful with me gathering the documents that I needed to complete my inspection. More

by rbell631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Nov 09, 2023 -

Tom Hesser BMW responded

Thank you for the 5-star rating! We're glad to know that Joe was able to assist you with your inspection at Tom Hesser BMW. We hope to see you again! Safe travels!

November 08, 2023

Customer service in the Chevrolet department is horrible. The service people should learn to get back to you. I have left numerous messages, even for the manager. They tell you one thing and even p More

by pjs054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer Service Chevy
Report | Print
Nov 28, 2023 -

Tom Hesser BMW responded

I'm sorry to read about your experience with our customer service. We strive for clear communication and prompt responses, so it's disappointing to see we've missed the mark here. I understand how this can be frustrating and will make sure this feedback is addressed with our team so we can take steps to improve. Thanks again and please feel free to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Brianne Stucker - Customer Relations - 570-343-1221

November 07, 2023

Bought my second vehicle here account Sales & office staff nice to deal with. Service department is great especially Tammy very customer oriented and accommodating. “great person” Tries to fit me in More

by Japenzone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 08, 2023 -

Tom Hesser BMW responded

We're glad to know that you had a great experience with our sales and service departments, especially Tammy. We always strive for customer satisfaction at Tom Hesser BMW! Thanks for your review and we look forward to seeing you again soon.

November 06, 2023

Tom Hesser BMW provided excellent service for my 2016 BMW X3. They were efficient and kept me informed of progress with my service work. More

by Bette Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Nov 06, 2023 -

Tom Hesser BMW responded

Hi Bette! We're glad to know that you had a positive experience with your 2016 BMW X3 service at Tom Hesser BMW. Keeping our customers informed is one of our top priorities! Thanks for the feedback.

November 03, 2023

I was very satisfied I thought they addressed all my concerns and were reasonable with time to perform service More

by Nellie.Murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Nov 06, 2023 -

Tom Hesser BMW responded

Nellie, we're glad to know you were satisfied with the service at Tom Hesser BMW. We always aim to address all concerns in a timely manner. Thanks for your feedback!

November 02, 2023

I called Tammy and scheduled my vehicle for inspection. Tammy got me in immediately. I was completely satisfied with the service. I didn't wait long. I appreciate Tammy and her mechanics for the service. T More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 03, 2023 -

Tom Hesser BMW responded

Hi Sean! It's great to know that Tammy and the team at Tom Hesser BMW provided you with prompt and satisfactory service. We appreciate your kind words!

October 31, 2023

Fast, courteous and everything was done as requested. They even have Saturday hours. Staff was friendly. More

by terk1172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Report | Print
Nov 01, 2023 -

Tom Hesser BMW responded

We're glad to know that you had a positive experience with our team at Tom Hesser BMW. Thank you for appreciating the efficiency and friendliness of our staff!

October 31, 2023

Each time we have worked with Bryan @ Tom Hesser, he has been nothing short of amazing. He is super knowledgeable, friendly, and easy to work with. More

by hmwickwire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley, Jennifer - finance manager
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Nov 01, 2023 -

Tom Hesser BMW responded

We're so glad to know that Bryan's knowledge and friendliness have made your experiences with us at Tom Hesser BMW amazing. Thanks for the positive feedback!

October 31, 2023

Tammy took care of me and all went very well Excellent to deal with T More

by mak0200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 01, 2023 -

Tom Hesser BMW responded

Tammy and the team are glad you had a positive experience here! Thank you for being a Tom Hesser BMW customer!

October 30, 2023

They care about your experience and getting you in a great ride I am a happy customer More

by Jmcdonnell34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Nov 01, 2023 -

Tom Hesser BMW responded

We're so happy to hear that you had a positive experience here with our team! Thank you for coming to Tom Hesser BMW!

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