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Tom Hesser BMW

Scranton, PA

4.6
132 Reviews
Call Dealership (570) 343-1221

1001 N Washington Ave

Scranton, PA

18509

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132 Reviews of Tom Hesser BMW

October 29, 2023

Pleasure to work with Paul. He knew what I wanted and surpassed my expectations. Jennifer in finances office was prepared, knowledgeable and got our paperwork done in a timely More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul, Jennifer
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Oct 31, 2023 -

Tom Hesser BMW responded

Hi Mike! We're glad to know that Paul and Jennifer were able to provide a top-notch experience at Tom Hesser BMW. Thanks for the high recommendation!

October 27, 2023

This dealership always give me great service and on time, the staff is very friendly and helpful, also dealership stays clean and comfortable. More

by bernardstuart3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy.
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Oct 30, 2023 -

Tom Hesser BMW responded

We're glad to know you've received consistently great service at Tom Hesser BMW! Our team always aims for a friendly, clean and comfortable environment. Thanks for the positive feedback!

October 26, 2023

We have purchased BMW from trinity at Tom Hesser and highly recommend. From the moment we walked in the door we were treated exceptionally well. More

by JT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity
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Oct 26, 2023 -

Tom Hesser BMW responded

It's great to know that Trinity and the team at Tom Hesser BMW provided you with an exceptional car-buying experience. We appreciate your recommendation and hope you enjoy your new vehicle!

October 26, 2023

Great place. Great to do deal with! The ladies are great! Always easy! Great job More

by Chris Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 26, 2023 -

Tom Hesser BMW responded

Thank you for the wonderful feedback, Chris! Our Tom Hesser BMW team appreciates your support and looks forward to seeing you at your next visit!

October 25, 2023

Professional. Identified issues with my vehicle and corrected them. Appreciate the vehicle wash and vacuum. More

by user528087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon and Joe
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Oct 25, 2023 -

Tom Hesser BMW responded

We appreciate the feedback, Michael, and are glad you trust us to care for your vehicle. We encourage you to check out our service specials ahead of your next visit to see if any apply to your upcoming appointment. Thank you for being a Lakeland Toyota customer!

October 24, 2023

Service personnel were great! I was very satisfied with the work performed. All work was completed in a timely manner. Everyone I spoke to within the dealership were very profe More

by AUDI Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe the Service Mgr. Also, I had. question concerning my drive mode on my X3 - was answered quickly an accurate by The BMW Tech in the service area. He knew exactly what my issue was. THANK YOU!
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Oct 25, 2023 -

Tom Hesser BMW responded

We're delighted to know you had a great experience with our service team at Tom Hesser BMW! We always aim for timeliness and professionalism. Thanks so much for your recommendation, we appreciate it!

October 24, 2023

Professionalism, service technician response, and ability to identify the problem were invaluable. Great response back to the customer. More

by BD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey, Service tech?
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Oct 25, 2023 -

Tom Hesser BMW responded

We're glad to know you had a positive experience with our service team at Tom Hesser BMW. Thanks for sharing this feedback and please don't hesitate to reach out if we can assist you again in the future!

October 23, 2023

Tammy is great I needed a service just getting back from a long trip she had me in and out in no time More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Oct 24, 2023 -

Tom Hesser BMW responded

Frank, we're glad to know Tammy was able to assist you efficiently at Tom Hesser BMW. We appreciate your feedback and look forward to serving you again!

October 19, 2023

Communication was clear and timely. Work was performed in a complete and timely fashion. Thank you More

by markbraz0754
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl and Leon
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Oct 19, 2023 -

Tom Hesser BMW responded

Hi Mark! We're delighted to hear that you found our communication clear and that the work was completed promptly. Customer satisfaction is our top priority, and your feedback means a lot to us at Tom Hesser BMW!

October 19, 2023

Took care of my vehicle needs timely and professionally. Good people. Been using Hesser BMW for service for the past 8 years. More

by alengel145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Oct 20, 2023 -

Tom Hesser BMW responded

We appreciate your loyalty over the past eight years! It's always our goal to provide timely and professional service here at Tom Hesser BMW. Thanks for sharing this kind feedback and please don't hesitate to reach out the next time we can be of assistance!

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