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Tom Hesser BMW

Scranton, PA

4.7
145 Reviews

1001 N Washington Ave

Scranton, PA

18509

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145 Reviews of Tom Hesser BMW

December 31, 2024

I am greeted warmly and taken care of in a timely and professional manner. The customer service is excellent ! More

by sksrph25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Dec 31, 2024 -

Tom Hesser BMW responded

We're delighted to hear that you received excellent customer service at Tom Hesser BMW! Thank you for sharing your positive experience with us.

December 29, 2024

I’ve been a Hesser BMW customer for years and recently made an appt to meet and discuss a new lease . Brandon was phenomenal in sales and addressed every point I made . When I wasn’t sure what vehicle I w More

by pfd587
Recommend Dealer
Yes
Employees Worked With
Brandon , Kayla
Dec 31, 2024 -

Tom Hesser BMW responded

Thank you for your continued trust in Tom Hesser BMW! We're delighted to hear that Brandon and Kayla made your leasing experience exceptional. Your satisfaction is our top priority, and we look forward to serving you again in the future!

December 24, 2024

I recently had the pleasure of visiting Tom Hesser BM, and I must say, the service was exceptional! More

by rabbmuhammad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Curcio
Dec 24, 2024 -

Tom Hesser BMW responded

It means so much to hear our team gave you such excellent care! Thank you! – Tom Hesser BMW

December 14, 2024

Great service. Staff are very considerate. Very helpful with making appointments. Will return next year for sure! More

by lorrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Dec 16, 2024 -

Tom Hesser BMW responded

Lorrie, we're delighted to hear that you had a great experience with our team at Tom Hesser BMW. We look forward to welcoming you back next year!

December 14, 2024

Paul was great to deal with as well as the rest of the sakes staff. Simple easy to work with. I definitely feel taken care of. Tom Hesser Chevrolet is Top notch More

by lakenbake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Barnes
Dec 16, 2024 -

Tom Hesser BMW responded

We're delighted to hear that Paul and the team made your experience at Tom Hesser BMW a top-notch one! Thank you for sharing your positive feedback, and we're here if you need anything in the future.

December 13, 2024

Service was amazing I’ll definitely come back possibly for an oil change or inspection or whatever my car need More

by Carolblack32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Dec 13, 2024 -

Tom Hesser BMW responded

Carol, we're delighted to hear you had an amazing experience with us at Tom Hesser BMW! We look forward to seeing you again for your car's needs. Safe driving until then!

December 11, 2024

The staff is super nice and very accommodating with wait time. Best service provided in town! More

by tstranko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Dec 11, 2024 -

Tom Hesser BMW responded

Thank you for trusting Tom Hesser BMW with your service needs! We appreciate your kind comments about our team and look forward to seeing you next time!

December 10, 2024

Tammy is very good at what she does. She is knowledgeable about vehicles and efficient with her time and resources. She is the reason I purchased my 2023 Tahoe from Hesser Chevrolet. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Amico
Dec 11, 2024 -

Tom Hesser BMW responded

John, it's fantastic to hear that Tammy's expertise and efficiency made your purchase experience at Tom Hesser BMW a great one. Enjoy your new 2023 Tahoe!

December 08, 2024

Spoke with Bryan in the phone, when I got there he had the SUV detailed and ready to go. It was a pleasure dealing with this dealership. More

by Kenny10177
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Holley
Dec 09, 2024 -

Tom Hesser BMW responded

Kenny, we're delighted to hear that Bryan and the team at Tom Hesser BMW made your experience a pleasure. Thanks for choosing us!

December 05, 2024

Great customer service reps. Vehicle was in for update and service. Quick and easy as advertised. Definitely recommend them. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha
Dec 06, 2024 -

Tom Hesser BMW responded

Frank, we're delighted to hear that you had a smooth experience with our team at Tom Hesser BMW. Thank you for recommending us!

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