Tom Hesser BMW

Buying our BMW X3 Wow.. I would recommend this dealership to all my friends. We had purchased a BMW X3 from Tom Hesser BMW and the staff was wonderful and friendly to say the I would recommend this dealership to all my friends. We had purchased a BMW X3 from Tom Hesser BMW and the staff was wonderful and friendly to say the least. Our sale lady "Lisa Judson" knew her product and cars very well. she was not pushy and wanted to work for the consumer (us) to get them the best and most comfortable deal possible. She has contacted us after the sale to check and be sure we where happy and asking if there is anything else she could do for us. 2 nights she stood after her shift to assure we were OK and satisfied. The whole staff at Tom Hesser acted very professional and super courteous to say the least. This is the only dealer ship that we ever seen was willing to move 4 high end cars into the lot on a rainy night just so we could test drive the BMW X3 that was on the showroom floor. Thanks so much for making our experience a memorable one. VIVA Tom Hesser's BMW Mike & Ann B Pringle PA More

Absolutely Top Drawer Service From Lisa J. and TomHesser BMW I saw a 2015 BMW M3 on their website. Living in Birmingham, AL I knew a trip to Scranton would be an involved process especially since I hate flying I saw a 2015 BMW M3 on their website. Living in Birmingham, AL I knew a trip to Scranton would be an involved process especially since I hate flying but after talking with Lisa Judson I found a level of professionalism and courtesy that went beyond typical. My wife and I flew up there and got the royal treatment from the whole gang. We ended up picking up the M3 after working with Lisa and promptly drove it 900 miles back home. We very much enjoyed our time with Lisa Judson, Rick and Jennifer Seeger. We trust we got a good car out of the deal as it was awesome on the road. More

Outstanding customer service with attention to every detail! Great car buying experience. Sales person (Lisa J.) was excellent...knowledgeable, friendly AND excited about the cars she was selling. Kept me info Great car buying experience. Sales person (Lisa J.) was excellent...knowledgeable, friendly AND excited about the cars she was selling. Kept me informed from the build process through delivery. Seamless and easy from start to finish. More

Terrible with customers We would never recommend buying or trading in a car here! First off it took two and a half hrs to do the paperwork. It’s over a month and we’re still We would never recommend buying or trading in a car here! First off it took two and a half hrs to do the paperwork. It’s over a month and we’re still trying to get our traid in paid off. Their check for the new car was cashed within a week and were still waiting on them to pay our trade in. Customer service is horrible! We were sent on a wild goose chase to get our own money. Good luck with them returning your phone calls it’s so bad we had to drive to the dealership because we couldn’t get an answer from their people. First the said our bank had the check, then it was fed ex lost the check and now they don’t know where it is and want us to make the loan payment on a vehicle we haven’t owned in over a month. More

Lisa Judson made it happen. I purchased a certified pre-owned BMW from Tom Hesser. Lisa Judson is an awesome salesperson. She committed countless hours to make sure I would be ha I purchased a certified pre-owned BMW from Tom Hesser. Lisa Judson is an awesome salesperson. She committed countless hours to make sure I would be happy with the vehicle I purchased. More

Never purchase a certified pre owned vehicle from them Purchased a certified pre owned BMW 5 series, after one week of ownership all types of indications showed on the I drive. Took it in for service which Purchased a certified pre owned BMW 5 series, after one week of ownership all types of indications showed on the I drive. Took it in for service which they said there wasn't anything wrong. Took the vehicle to another dealer which said it was never certified properly. Need a new timing chain, computer wasn't updated, brake fluid not flushed & turn signal module was never replaced. They denied any wrong doing. Deceitful and untrustworthy. I would NEVER recommend them for a new/used car or for any type of maintenance or repairs. I've owned 5 BMW's and this is the worst dealership that I've ever purchased from and dealt with. More

Spent over $3000 on repairs--but car doesn't run? Took my car to get repairs, original price was $700, then they called back a few weeks later and said they found an additional problem, so I spent ove Took my car to get repairs, original price was $700, then they called back a few weeks later and said they found an additional problem, so I spent over 3000 for repairs which took weeks. N the day I pick up my car I have a drivetrain malfunction and no AC out of the blue?! I swear these people ruined my BMW, and they refuse to take any accountability! More

POOR CUSTOMER SERVICE!!! Took 7 WEEKS to fix my BMW and returned it with a big scratch and will not contacted me to fix it. Contact BMW corporate and they have been trying for Took 7 WEEKS to fix my BMW and returned it with a big scratch and will not contacted me to fix it. Contact BMW corporate and they have been trying for 3 weeks to get a hold of this dealership. Worst customer service I have ever received. Spent $70,000 at this dealership and this is the sevice you received. Stay far away from Tom Hesser BMW. More

Aweful They stole things from my car and air filter snipped wires in my shifter so it wouldnt grab gears. They took adavantage of me and when confronted with They stole things from my car and air filter snipped wires in my shifter so it wouldnt grab gears. They took adavantage of me and when confronted with the issue they cursed at me and tried to intimidate me. I am currently sueing them kevin and dave work in the mechanics department and were the worst of them all More

Chevrolet-level service I purchased a new 2016 BMW at this dealer and needed a simple service / repair. It's very difficult to get a person on the phone. After leaving a v I purchased a new 2016 BMW at this dealer and needed a simple service / repair. It's very difficult to get a person on the phone. After leaving a voice message with the issue and a call back number, no one ever called back (I guess I wasn't surprised!). I think the issue is they combine the Chevrolet and BMW dealer into one, and so the BMW service gets "watered" down. More