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Tom Hesser BMW

Scranton, PA

4.6
132 Reviews

1001 N Washington Ave

Scranton, PA

18509

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132 Reviews of Tom Hesser BMW

November 28, 2023

The only thing negative would be the long wait time to get an appointment. Otherwise no issue whatsoever. More

by Jgravine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon
Nov 29, 2023 -

Tom Hesser BMW responded

Thank you for the review. We appreciate your patience with making an appointment and will make sure we take this feedback into consideration for future improvements. Take care and we'll see you next time here at Tom Hesser BMW!

November 27, 2023

Normally this is an excellent dealership. But for the service I needed there were numerous issues and it took months before it was resolved. All seems to be fine now. More

by Krpyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Nov 28, 2023 -

Tom Hesser BMW responded

Krpyne, I'm sorry to learn about the issues you experienced with your service. We strive for efficiency and it's clear we fell short in this instance. I'm glad to know things are resolved now but please don't hesitate to reach out if there's anything more we can do or any other concerns arise. Thank you, Brianne Stucker - Customer Relations - 570-343-1221

November 27, 2023

Great service. Service people were fast and accurate .Tammy and Kim did a fantastic job of taking care of my vehicle. The technician who worked on my vehicle was nea More

by sneaker2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy and Kim
Nov 28, 2023 -

Tom Hesser BMW responded

We're delighted to know that Tammy, Kim & our service team at Tom Hesser BMW provided you with such a positive experience. We strive for excellence in both sales and service departments - your feedback is proof we are on the right track! Thanks for continuing to choose us!

November 22, 2023

Service was great Leon and Joe know what they’re doing. They get the job done straight up. If you have an issue they tell you great job guys. More

by Msskppr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon and Joe
Nov 24, 2023 -

Tom Hesser BMW responded

We're glad to know that Leon and Joe provided you with great service at Tom Hesser BMW! We always aim for straightforward, effective solutions. Thanks for the positive feedback!

November 21, 2023

Great service Great people Professional work at a great price Work completed on time Good job More

by mhanson1202011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami
Nov 22, 2023 -

Tom Hesser BMW responded

We really appreciate you taking the time to leave Tom Hesser BMW this awesome review, thank you!

November 20, 2023

Tammy is a great service advisor . She always makes sure everything that needs to be done is done, and I’m always out on time. More

by Happy 101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Mellody
Nov 21, 2023 -

Tom Hesser BMW responded

We're glad to know that Tammy has been able to provide you with such efficient and thorough service at Tom Hesser BMW. Thanks for the great review!

November 16, 2023

I like dealing with Tom Hesser BMW, Had a small issue with a strange noise. They gave me an appointment right away, found the problem right away. Great experience all the way around. More

by Magga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Nov 17, 2023 -

Tom Hesser BMW responded

We're glad to know that you had a great experience with us at Tom Hesser BMW. It's our priority to ensure any issues are addressed promptly and efficiently. Thanks for your positive feedback!

November 15, 2023

Friendly and accommodating service department and work done quickly and efficiently and in time promised More

by johnfar67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
Nov 15, 2023 -

Tom Hesser BMW responded

Your review has made our day! Thank you for rating Tom Hesser BMW five stars, John! We'll see you next time!

November 14, 2023

Service this time was excellent. I was contacted with the issue and repairs were made within the day. Tammy was very courteous. More

by Spky18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Amico
Nov 15, 2023 -

Tom Hesser BMW responded

We're glad to know that you had an excellent service experience with us at Tom Hesser BMW. It's great to see Tammy provided courteous assistance and prompt repairs. Thanks for your feedback!

November 12, 2023

Fast, affordable, and efficient service. Very friendly employees who are knowledgeable and great to work with. More

by fjberardelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 14, 2023 -

Tom Hesser BMW responded

Hi Fj Berardelli, We're delighted to know that you found our service at Tom Hesser BMW fast, affordable, and efficient. Thanks for the kind words about our team!

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