
The BMW Store
Cincinnati, OH
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Great experience working with Emily at The BMW Store. When I first stopped in, I let her know that I was early in my selection process. She kept in touch, but was not pushy or pressuring in any way. When I first stopped in, I let her know that I was early in my selection process. She kept in touch, but was not pushy or pressuring in any way. When I was ready to order, she spent several hours with me as I contemplated choices, was patient and informative. Pick up day was smooth, with the BMW Genius going thru all the features, paperwork was quick and easy. I needed a different charging cable and Emily even assisted with that after the sale was complete. Great service and experience all around! More
The sales experience was nothing but professional. Jonathan Kumar did an outstanding job throughout the process. There is no question, where I will purchase my next BMW. THE BMW STORE! Jonathan Kumar did an outstanding job throughout the process. There is no question, where I will purchase my next BMW. THE BMW STORE! More
The dealership was efficient. When the brake issue with the X5 arose and my car was delayed Paul found. Way to help us out. Picking up the car was easy. Susan Ward did a great j When the brake issue with the X5 arose and my car was delayed Paul found. Way to help us out. Picking up the car was easy. Susan Ward did a great job training me and even helped me the next day when I couldn’t remember what she had told me on one topic. More
Hank Stalling, Susan Ward, and Jemar DeBose were amazing to work with in our Certified Pre-Owned purchase at the BMW Store. If you are in the market for a BMW... The BMW Store is the spot to work with in our Certified Pre-Owned purchase at the BMW Store. If you are in the market for a BMW... The BMW Store is the spot More
I recently had the pleasure of ordering and purchasing my first BMW, and I couldn't be more thrilled with the entire experience! From the moment I walked through the door, the team (specifically Emily) was i first BMW, and I couldn't be more thrilled with the entire experience! From the moment I walked through the door, the team (specifically Emily) was incredibly accommodating and made me feel like a valued customer. The communication throughout the buying process was outstanding. They kept me updated every step of the way, ensuring I was well-informed and comfortable with my decisions. It was evident that customer service is a top priority for them. Their post-purchase follow-up also impressed me. They contacted me multiple times to ensure everything was going smoothly and that I was satisfied with my new vehicle. It's uncommon to find a dealership that goes the extra mile like this! Their commitment to ongoing service is also commendable, with perks like free car washes and valet service. Overall, buying my first BMW was a service-driven experience that was not only easy but also made me feel genuinely special. I can't recommend them enough! If you're considering a BMW, this team will make your buying experience exceptional. Not to mention, it's the best driving experience I've ever had! More
They didnt only made the process super easy, but the level of customer support makes you feel a true VIP. They really offer a premium service and package on the car that I bought. level of customer support makes you feel a true VIP. They really offer a premium service and package on the car that I bought. More
Chris helped me order my first BMW and dream car. The process was simple and the car arrived exactly when I was told it would. Everyone at the dealership was wonderful. The process was simple and the car arrived exactly when I was told it would. Everyone at the dealership was wonderful. More