Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The BMW Store
Cincinnati, OH
1,648 Reviews
Here at The BMW Store we’ve done a lot in over 4 decades and are very proud of our past and looking forward to an incredible future. Our customers have taken us a long way but here’s a little bit about how it all started!
It was in 1979 that Tom Schwartz obtained his franchise from BMW. Prior to that, he had been deeply involved with BMWs as a technician. From 1971 – 1976, Tom ran an independent service repair business called The BMW Store. With those roots, his dealership has always placed a premium on customer service with the goal of assuring customers a hassle-free ownership experience. Today, nearly 125 employees at The BMW Store are dedicated to helping people discover the joys of driving a BMW.
There’s a highly trained, knowledgeable sales staff for both new and pre-owned BMWs, an inventory of over 100 new and pre-owned BMWs is maintained to provide excellent selection, and master technicians head service teams specialized in the various operating systems of BMWs. Our extensive assortment of well-maintained pre-owned cars are showcased in our state-of-the art Cincinnati showroom. These include BMW models, as well as those made by other marques. If you find it here, rest assured it’s carefully chosen. If you don’t see a particular vehicle, visit our Vehicle Finder Service and complete the form. We will gladly inform you when a matching car arrives.
We provide competitive BMW financing and lease options available for drivers from Cincinnati, Hyde Park, Oakley, Mariemont, Madeira, Indian Hill, Blue Ash, Montgomery, Loveland, Mason, Milford, Newport, KY, Ft. Thomas, KY, Ft. Mitchell, KY, Covington, KY, Newport, KY, Villa Hills, KY, Edgewood, KY, Florence, KY, and Northern Kentucky. Our finance managers work hard so that you are provided the best BMW financing available to you.
A recently expanded service bay features 28 lifts. More than three quarters of a million dollars in parts are kept on site for quick service, and there’s a fleet of well maintained courtesy vehicles for your servicing convenience…not to mention our new state-of-the-art facility that opened in October 2016!
Providing state-of-the-art support for BMW drivers is the natural culmination of The BMW Store’s passion for the marque. And for thousands of BMW customers in the Tri-State area, it’s one more reason why they choose to drive a BMW.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,648 reviews
October 08, 2025
Dean and George made me feel comfortable quickly! The buying experience was one of the best I've ever had! The buying experience was one of the best I've ever had! More
by kirk
October 07, 2025
Everyone at the dealership was very friendly and helpful in helping me find just right car! They also took the time to go over Every feature my car. I’m so happy to be a BMW owner! in helping me find just right car! They also took the time to go over Every feature my car. I’m so happy to be a BMW owner! More
by jeangiovis
October 07, 2025
Great experience with no high pressure including on closing day and not trying to sell you add on items. closing day and not trying to sell you add on items. More
by Hawkeye
October 06, 2025
Paul and Susan were very friendly & helpful. Paul kept me updated as the car made its way to the dealership. Susan explained the features in a fun way. The business guy (sorry, I forget the n Paul kept me updated as the car made its way to the dealership. Susan explained the features in a fun way. The business guy (sorry, I forget the name) made the paperwork relatively painless. Would definitely shop here again. More
by James.Utt
October 03, 2025
I had an extremely positive experience with the leasing of my new X5. Paul Kolleck was super helpful, friendly and professional throughout the whole process. I could not be more pleased with everything. of my new X5. Paul Kolleck was super helpful, friendly and professional throughout the whole process. I could not be more pleased with everything. Kudos to Paul and the team at the BMW Store! More
by Stephen
October 03, 2025
I had a traffic experience with Paul and Susan as they guided the sales process and education of the vehicles tech! guided the sales process and education of the vehicles tech! More
by Jebudzik
September 30, 2025
We had an exceptional experience with Amy at The BMW Store. Got a great deal on our 1.5yr old X4 with low miles. Very happy dealing with Amy and the others as we made our deal. LWalker Store. Got a great deal on our 1.5yr old X4 with low miles. Very happy dealing with Amy and the others as we made our deal. LWalker More
by celerity1
September 29, 2025
We had a great experience working with Jonathan and the team at The BMW Store. It was a simple and transparent process — a far step ahead of the last experience I had with a different auto brand/dealership team at The BMW Store. It was a simple and transparent process — a far step ahead of the last experience I had with a different auto brand/dealership. The team was extremely accessible and responsive, and made this a very stress-free process. Taking the time to walk through the new vehicle with us was also a very pleasant surprise. It is exactly the type of interaction that would create return customers. More
by Rwalker
September 12, 2025
We had a great experience identifying, ordering, and leasing our BMW i4. Jonathan was a great representative for the dealership and we feel he really helped us make decisions and finalize the deal. Su leasing our BMW i4. Jonathan was a great representative for the dealership and we feel he really helped us make decisions and finalize the deal. Susan did a great job going over the car and making sure we felt comfortable in our first electric car. More
by melinegolf
September 11, 2025
Paul my salesman stayed on me as I was debating on what I wanted to do wanted to do More
by Dean Staber
