Terry Reid Hyundai

cust service went to dealer and had very poor service, as just pulled car up and gave no info about car and justed stated better than kia. did not follow up w/ us went to dealer and had very poor service, as just pulled car up and gave no info about car and justed stated better than kia. did not follow up w/ us and sent me to another salesperson then called and gave some astronomical mnthly payment . we went to another dealer got the pymts we wantd , so we were pretty mych blown off by terry reid salespersons. they di d not want to take the time to help us. would not recomend to purchase a car from More

Terry Reid Great cumstoner service and really on the ball. Checking up and following up with the customer is amazing. Get offer great services. Best of all they Great cumstoner service and really on the ball. Checking up and following up with the customer is amazing. Get offer great services. Best of all they sold me an amazing car. More

Best Hyundai Dealership I've Encountered Drove out of my way to, first, get my former 2012 Sonata serviced and have now purchased a 2014 Santa Fe from this dealership. Even though it was not Drove out of my way to, first, get my former 2012 Sonata serviced and have now purchased a 2014 Santa Fe from this dealership. Even though it was not the closest dealership my experience with service at the other was not the best (and service people kept changing, like a revolving door, and that's never a good sign). Have to add that my salesperson Jay Watts and the finance lady, Ariana, were fabulous. They went out of their way to accommodate and make sure that everything was as desired, even to returning an item that was forgotten in a loaner car they had given me to use before the new car was delivered and ready for pick up. When we came to pick up the car our salesperson was busy and another salesperson, Mr. Johanson (sp?) made sure that we were comfortable while we waited. Treated my granddaughter like a princess. The drive is definitely worth it. Everyone makes you feel at home and comfortable. Not an easy thing to do at a car dealership. Kudos to Terry Reid Hyundai and his staff. More

Great dealership Over the past year, I have purchased 2 new and one used car at Terry Reid Hyundai. To keep it short, Terry Reid is the only dealership for me and my Over the past year, I have purchased 2 new and one used car at Terry Reid Hyundai. To keep it short, Terry Reid is the only dealership for me and my family. The sales team is professional and not pushy , as at another dealer here in Cartersville where we have bought cars in the past. The service department is first rate , as is the parts department. What sets this dealership apart from others, is that I get treated almost as a family member of every one. All the staff welcomes you and removes any anxiety you might have. My questions were answered in a straightforward and pleasant manner. More

Best car buying experience we've ever had!! If you're looking to buy a new car Terry Ried Hyundai is the place to go. Everyone is so friendly and helpful, from the sales people to financing. No If you're looking to buy a new car Terry Ried Hyundai is the place to go. Everyone is so friendly and helpful, from the sales people to financing. No pressure or haggling, we told Jay what we wanted and how much we were willing to spend and he made it happen. More

Excellent service experience Initially, I took my Lexus in for an oil change, and was delighted with the personnel.and the amenities offered in their customer lounge. A month lat Initially, I took my Lexus in for an oil change, and was delighted with the personnel.and the amenities offered in their customer lounge. A month later, my Lexus needed a service and I checked with the service department to see if they could do it for me. To my delight, they did, and I was thrilled with the timely manner in which this was completed. While Lexus offers a vehicle to use during your vehicle down time, you still have to drive there, wait for your technician (even with your appointment), and wait for a vehicle. The service is usually an all day affair, and then you drive back to pick up your vehicle. It is a hassle. At Terry Reid, my vehicle was finished in 90 minutes. I had coffee, a muffin, and caught up on emails. A very pleasant experience, and half the cost of Lexus. My car is in perfect order. I plan on taking all of the vehicles in our family to this dealership from now on. More

sstancil In all my car purchases, terry Reid Hyundai is the only dealership that care about their customers. They text or email me all the time to see how I a In all my car purchases, terry Reid Hyundai is the only dealership that care about their customers. They text or email me all the time to see how I am and if I am enjoying my car. I wish everyone would go see terry Reid Hyundai before they go anywhere else. Exceptional customer service. I think Jay Watts should be the salesman of the year and salesman of the year nationwide. More

I took the car in because of the 'check engine' light. It was diagnosed as needing an oil control valve. I rec'd a call that the part was in and called back to make an appt. When I asked for the se light. It was diagnosed as needing an oil control valve. I rec'd a call that the part was in and called back to make an appt. When I asked for the service dept the person on the phone said they were busy and offered to help. We made an apt for that upcoming Saturday, I dropped the car off Friday night using the drop box and filled out the envelope that I put my key in and explained that is was in for warranty work as diagnosed by Terry Reid. I received a call a few hours later and the person said 'why is your car here?' I was shocked because they had done the diagnosis and I thought the information would be in their computer system. I talked it thru with them and they finally found the part THEY had ordered for my car. We hung up. About an hour later they called back and said they don't do warranty work on Saturdays and they I needed to come pick my car up and make another apt on a weekday. Obviously I was stunned and couldn't believe no one I had talked to up to this point thought of that before I had gone all the way to the dealership and spent so much time helping them figure out what they were supposed to be doing. I go pick it up, make a new apt for the following week, and re-drop the car off. I decided at this point to have them do an oil change while they had it. it was nice that I was able to get a loner car. I get a call later that day that they ordered the wrong oil control valve. my first thought is if the code the check engine light caused only tells you it's an oil control valve but not which one, and the car has 2, why don't you order both? So they kept the car an extra day to get the right valve in. I go pick it up the next day and I am told the pan for my transmission is cracked. I am really surprised because I have no fluid in my garage, driveway, or parking space at work. and they want to charge me in the area of $1,200 for the part, fluid, and labor. There is no way I'm taking the car back to that dealership for this! A couple weeks later the 'check engine' light is back on and I take the car to Cherokee Hyundai in the hopes that this dealership is competent. I drop the car off and they call me later that day and say that the car not only is severely over-filled with oil, but that the wrong oil filter is on the car. I can promise Terry Reid that not only will I never go back, I will vehemently recommend that no one takes their car there. Cherokee was awesome and they have earned my business. More

They really take care of their customers and stay in contact with you to make sure that you are satisfied .All of the employees are very friendly and attentive to helping you in any way they can contact with you to make sure that you are satisfied .All of the employees are very friendly and attentive to helping you in any way they can More

Lanny is a great sales person, helpful, educated on the vehicles, genuinely interested in helping the customer. Lanny helped me determine the best vehicle for me, told me everything about it inside and out vehicles, genuinely interested in helping the customer. Lanny helped me determine the best vehicle for me, told me everything about it inside and out. Even showed an old school driver how to drive a new fangled car. Very happy with my experience. No hassle negotiations. Go to Terry Reid and ask for Lanny. More