Terry Reid Hyundai

I will not buy another car from Terry Reid for as long as Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to fil Austin Nichols, the Finance Manager, works there. I have bought two cars previously but having to deal with the dealership to get my paperwork to file a gap insurance claim has been unbearable. I needed to file a gap insurance claim and I reached out to him and the Office Manager, Andrea Adcock for a copy of my sales contract. I have sent close to 20 emails with maybe 2 unhelpful responses. I had to go down to the dealership after a month of no response only to be given the wrong paperwork. When I reached out for the correct paperwork, I was again ignored for a month. Once again, I received the wrong paperwork when Andrea sent me the incorrect paperwork for a previous car. It has been two months of this complete lack of communication with no resolution in sight. I went down to the dealership again to get the correct paperwork only to be turned away and told it will be emailed to me on Monday. I have no faith that they will get me the paperwork when they say they will. Austin and Andrea have completely dropped the ball when it comes to handling this situation. More

Austin Nichols is the best. Austin made everything clear from start to finish. Austin went out of his way to make buying my 2024 Santa Cruz good. Thanks to Auston for everything Austin made everything clear from start to finish. Austin went out of his way to make buying my 2024 Santa Cruz good. Thanks to Auston for everything.🌟🌟🌟🌟🌟 More

A+ to several individuals who turned my car buying experience from a disaster due to the horrendous treatment we received from a previous salesperson - who would not show us the "deal" unless we commi experience from a disaster due to the horrendous treatment we received from a previous salesperson - who would not show us the "deal" unless we committed to buy "immediately" and the stated that were were "wasting his time" into a DREAM because or Capers Alston who is their superstar. He really made it happen for us. Capers is The Best. More

Howard was excellent in getting me a good price on a car. He stayed pass closing to make sure I was driving off with a car. Thank you Howard and Austin for helping. He stayed pass closing to make sure I was driving off with a car. Thank you Howard and Austin for helping. More

Oil change & tire rotation in record time it seemed on an unscheduled appearance during a rain storm. unscheduled appearance during a rain storm. More

Howard was amazing to work with. Bear is awesome and fun to work with. This is my 3rd vehicle I have purchased from Terry Reid and won't be the last. Bear is awesome and fun to work with. This is my 3rd vehicle I have purchased from Terry Reid and won't be the last. More

Was busy and got me in quick so I can go home after working third shift working third shift More

Matt is fantastic. Very professional kind and true to his word. He runs a true family like dealership that I'm proud to refer to and be part of. I had a issue and he r Very professional kind and true to his word. He runs a true family like dealership that I'm proud to refer to and be part of. I had a issue and he really came through helping me. Thank you Matt for being so helpful and awesome More

Every one tried to sell me a vehicle. The negotiation process was difficult but we came to terms for the cash I had available. The negotiation process was difficult but we came to terms for the cash I had available. More

Very respectful and knowledgeable about the product. He gave us very good service as well as answered our questions. He gave us very good service as well as answered our questions. More