Subaru of Puyallup

It was a pleasure doing business with this dealership & its employees. John was an amazing salesman & worked hard to get my partner and I exactly what we were looking for, at an affordable, STRESS FREE p & its employees. John was an amazing salesman & worked hard to get my partner and I exactly what we were looking for, at an affordable, STRESS FREE price. :) He not only did a good job at helping us find the cars we wanted, but he also did a great job keeping us company while we were waiting for our cars to be ready. I LOVE that this dealership has kid friendly entertainment as well, seeing as our five year old was with us the majority of the time. Between iPads, tv, and a kids play room, & healthy snacks such as fruit, there wasn't much time for him to be bored. More

I visited this dealership to look at a specific used Honda. Upon walking into the parking lot we were immediately greeted by Page. I mentioned the Honda from online and asked about seeing it. Page tappe Honda. Upon walking into the parking lot we were immediately greeted by Page. I mentioned the Honda from online and asked about seeing it. Page tapped on the window which set the alarm off. He said it normally doesn't do that and walked in to grab a key. Over 10 mins later of standing outside with a honking lit up car alarm going off and several employees coming out to investigate, Page came out with a key. We discussed the pricing and he had a paper in his hand that matched the price I had on my printout from the internet. It was dark out and we test drove the car, Page sat in the back and seemed bored with the entire experience. We got back to the dealership and went into the office to discuss some financials. Magically the car was more expensive when we went into the office. When I questioned the price hike, I was told his boss sits at home on his computer and checks out the prices of other cars in the area and what they are selling for, if he sees they are marked higher, he changes the price to be in the same range. I thought this was complete crap! I had intended on negotiating the price a bit and when I gave a lower price, Page had the audacity to come back to me and not only insult me and call me stubborn but to tell me that Im already getting a deal because the car now costs more. How is that a deal??? You marked the car up while we are on a test drive and then call me stubborn because I want a better deal? Because it was later in the night, we were walked out of the building and told we would be contacted in a few days about the car and financing. They had all of the doors locked and looked like they were impatient with us. 4 days passed by before I had to call and inquire about what the heck was going on.I had zero contact from ANYONE during those 4 days. We came back in and Page was again lacking any people or customer service skills and acted inconvenienced that during our LENGTHY wait (over an hour)for the finance portion of our transaction, I requested a Carfax report. He let me know the General Manager wasn't there that evening so they couldn't offer me one. I asked again for one and he stormed off to a managers room. When Page came back, he let me know that I wasn't worth the $30 that would have to be spent for the report. I kindly let him know that I'm sure management has an expense account and that on a customer service basis, he was being quite unreasonable. A few minutes later, a Carfax report was produced. This was all just parts of what we encountered with this salesperson. I will never recommend this dealership to anyone in hopes that never experience what we did. We were never contacted about the extra key or the fixing of a small dent in the car that we asked about before leaving and were told we would be contacted the next morning. Once we drove off, its like we never existed. Oh, I did get a follow up call from Page. When I inquired about the dent and the key, he told me, "I'm glad you are happy with the car!" and some other rambling about using this dealership again and hung up. Yeah, that's not going to happen. Ever. More

After a poor experience attempting to purchase from a local dealer, we contacted Bob Schroll at Subaru of Puyallup. Bob did an outstanding job quickly locating the vehicle we wanted and went way over th local dealer, we contacted Bob Schroll at Subaru of Puyallup. Bob did an outstanding job quickly locating the vehicle we wanted and went way over the call of duty to insure that our buying experience was absolutely fantastic. The staff at Subaru of Puyallup was incredibly organized and quickly got us on our way as we had traveled across the state to purchase this vehicle. We highly recommend this dealership and Bob Schroll. We feel they went the extra mile in getting us the vehicle we wanted at the price we wanted in a very timely manner. An extremely positive experience. We will definitely do business with them in the future. More

We came from Alberta, Canada, and got exactly what we ordered. The people worked with us as we had to do most of the work over the phone and by fedex. Wonderful people, friendly and honest. ordered. The people worked with us as we had to do most of the work over the phone and by fedex. Wonderful people, friendly and honest. More

This was the most pleasant car purchase we have ever made. We walked in just expecting to look at a few cars and figure out want we really needed in a car, just beginning our research basically, and en made. We walked in just expecting to look at a few cars and figure out want we really needed in a car, just beginning our research basically, and ended up making a purchase to be proud of. George listened to what we were looking for in a car, and was able to put our ideas together in a vehicle we could really be happy with. They didn't have one on hand with the exact color and features, but were able to come up with one from another lot and brought it in the next day. The deal was great, we were able to afford a better vehicle than we had thought we could, and the trade in for my KIA was extremely fair. We love the look of this Outback and can see the value we are getting for our money. It is a well made-car that we really feel safe in. There is a lot of places we want to see in this country, and this car will get us there in style. George was very helpful, and entertaining, and made the experience easy and stress-free. He even arranged to have a cake there when we picked up the car, as it was my birthday. I was definitely surprised with the attention. All the staff were friendly and pleasant to deal with and I'm actually looking forward to the first service visit to see how that end of the business measures up. We couldn't be happier with our purchase. More

I have had the pleasure of working with Ryan for about one year now. When I first approached Ryan about the possibility of trading in my van and getting into a different vehicle, Ryan was the FIRST sales one year now. When I first approached Ryan about the possibility of trading in my van and getting into a different vehicle, Ryan was the FIRST sales associate with whom I had spoken that offered me sound advice, explained his position, and offered me resources to be in a better situation in the future. I have kept in touch with Ryan over the past year because of the combination of sound advice and honesty that he offered. When I returned to the Subaru dealership in June 2011, it was not with the intention of purchasing a vehicle. Instead, it was to get Ryan’s professional opinion about my current situation with the vehicle that I was in and my financial situation. I fully anticipated that Ryan would tell me that it would be another four to six months before it would be feasible for me to trade in the van. In Ryan’s absence, I was assisted by George, who took my information to share with Ryan. When I contacted Ryan the following day to let him know that I had stopped by and to let him know that I really just had a couple questions for him, I was (pleasantly) surprised to learn that he had been able to secure financing for me. And while the vehicle I ultimately purchased was different than what had initially been considered, it is a great match for both my transportation and financial needs. Since finalizing the sale, Ryan has maintained his availability to me, and worked to address any concerns that I may have. Ryan’s commitment to the customer not just during the sale, but after have been affirmed by his immediate response to any questions or concerns I have had. And more importantly, it has made me a committed Harnish Auto Family customer. I am hopeful that all employees of Harnish exhibit the same combination of commitment and ethics to their customers as does Ryan. And I truly hope that you recognize that with Ryan you have more than an outstanding salesman. You have an upstanding man. More

I had put a new WRX on hold about 2 months ago and just picked it up today!. Subaru of Puyallup called me as soon as it came in and then held it for me until I was able to come in and pick it up. Despite b picked it up today!. Subaru of Puyallup called me as soon as it came in and then held it for me until I was able to come in and pick it up. Despite being in very high demand they gave me a great deal on the car. Throughout the entire process everyone I worked with was very helpful. They walked me through the entire car and made sure I was happy at every step. I never felt like I was being pressured to buy any extras that I did not want and felt like they genuinely cared about me being happy with every aspect of the transaction. I would recommend them to anyone!! More

The "Harnish" dealership is the best that I have incountered for some time. George is an exceptional sales person, and very knowledgeable regarding the cars he sales. I was also impressed wit have incountered for some time. George is an exceptional sales person, and very knowledgeable regarding the cars he sales. I was also impressed with the service department. It was spotless and very clean. Everyone that I have met so far seems very friendly and helpful. More

We loved out experience at Subaru in Puyallup. We were greeted by George Mayfield and he was awesome. We had a price range that we wanted to stay in for the monthly payment. He did not try to oversell us. greeted by George Mayfield and he was awesome. We had a price range that we wanted to stay in for the monthly payment. He did not try to oversell us. We were actually able to buy a 2011 Outback for less than a 2010 Forrester. Doing the paperwork was quick and easy. George kept us laughing the whole time, never a dull moment! The car is beautiful, excellent craftmanship, and fun to drive! Really love the fact that Subaru has a zero emissions plant and we bought a partical emission Outback. Anything to be a little "greener". More

Mark was great in the fact that he actually listened to me and noted what it was that I was looking to buy. He gently guided me in my search for a new Subaru by helping me find just those things that I wa me and noted what it was that I was looking to buy. He gently guided me in my search for a new Subaru by helping me find just those things that I was looking for and not the car he wanted to sell me. He did such a nice job that he actually sold me a brand new car that I did not expect to see for 2 to 3 weeks after I paid for it. I was even more impressed when to my surprise my new car showed up 2 weeks earlier than expected. Thanks for all of your help! More